Running a business

1. Running a business Skills & Experiences

2. What is business?

3. What is business? • Business management is common sense • Business success comes from productivity, productivity comes from focused goals.

4. What is running a business all about? • Set your goals • Communicate your goals • Achieve your goals

6. Set your goals • Budgeting & Financials • Customer Service • Expansion & Innovation

7. Budgeting & Financials

8. Customer Service

9. Expansion & Innovation • “Look for what is missing. Many know how to improve what’s there; few can see what isn’t there.” – Swanson’s UnWritten Rules of Management

10. Communicate your goals Building relationships: • Employees • Clients • Partners

11. Employees

12. Employees • Communicate your goals in writing • Be the boss to whom your employees can tell it like it is

13. Clients

14. Partners

15. Achieve your goals • Product • Sales & Marketing • Operations

16. Product

17. Marketing

18. Operations • Seamless system • Easy – to – use • Store environment

19. What is running a business all about? • Set your goals • Communicate your goals • Achieve your goals Questions & Answers