Local Government ICT Strategy Programme Janice Handley, Programme Manager

1. Local Government ICT Strategy Programme Janice Handley, Programme Manager

2. Where are we now? • Strategy agreed & published http://lgictstrategy.org.uk/ • Programme Board & funding in place • Forward plan in development • Current activities underway – 4 strategic workstreams: • Digital Services • Reducing Costs • Organisational Support • Enabling Reform

3. Digital Services Irene McKelvey • Online School Payments • Online Smartcard Services • (e.g. National Entitlement Card Online) • eBuilding Standards Online • Online licensing applications

4. Online School Payments • Where every parent – irrespective of where they live in Scotland – • can go online and pay their child’s school meal, school trip and • other non-meal purchases • 2,722 state schools, 682,000 pupils, • 54.6m meals served annually, one quarter free school meals • £82m collected in school meal fees, £38m non-meal purchases (trips, uniforms, tuition fees etc in 2012) • Less than 8% of Scotland’s schools offer online payments, even then some limitations around scope (some school meals only, some trips only) and poor user experience • Card/cheque transaction processing costs three times greater than online processing costs • £750,000 savings annually if just 20% of school meal purchases were made online • National Working Group established • Plans to implement a national framework agreement in conjunction with Scotland Excel

5. Online Smartcard Services • Introduce, for the first time, an online offering for • Registering New & Existing Cardholders • Reporting Lost/Stolen Cards • Viewing Status Updates (e.g. card applications and card issues) • Managing Self Service (e.g. password re-sets and uploading photos) • Managing Profiles (e.g. name, address, subscriptions etc). • Consume Citizen’s Account Service for verification and sign on • Communicate and manage the change to the new model, and what that might mean for service providers and the public alike

6. Extension of ePlanning to include eBuilding Standards • Scottish Government-led initiative to continue modernising Scotland’s planning system • Current ePlanning Portal will soon reach out-of-contract position, replacement required for ‘business as usual’ for what is a highly successful public service • Using the opportunity created by need to replace Portal to incorporate eBuilding Standards, for the first time and as part of a phased approach

7. Online Licensing Applications • Removing business of the burden of ‘red tape’ key to getting Scotland moving, and to growing the economy • Deliver Scotland’s licensing processes online - personal, premises and occasional licenses - both for initial applications and, subsequent variations • Huge customer demand from retail & licensing trade and their representatives for less ‘red tape’ and better customer experience, amid concerns about • reliance on paper-based processes • consistency levels • differences in interpretations as to how rules are applied • how decisions are taken across Scotland’s forty licensing boards • Potential focus around personal licences which need to be updated to reflect refresher training in late 2014, presenting a major task for local authorities and applicants

8. Reducing Costs Kay Brown Michelle Morris - LeadDorothy Cowie - Scotland ExcelKay Brown - Socitm

9. Reducing Costs Kay Brown • Two workshops held in Perth and Edinburgh - well attended (over 20 Councils) • Objectives • To supplement existing information with feedback and input from Heads of ICT on current applications associated costs, suppliers and contract information. • To identify short and long term opportunities and agree which criteria we should use. • To present current baseline data, identify gaps and the measures required to fill them

10. Reducing Costs Kay Brown

11. Reducing Costs Kay Brown

12. Reducing Costs Kay Brown

13. Organisational Support Kay Brown • Skills Programme & Workforce Development • Workforce advisory group (including benefits) • Top Talent • Sharing vehicles/collaboration hub • Work in Progress • Discussions with Solace and Cosla politicians • Programme management office

14. EnablingReform Charlie Anderson • Mobile & Flexible Working – report to Board • Welfare Fund – decision pending • Self-Directed Support – decision pending • Implement information sharing framework recommendations (Health & Social Care) • Information Governance working group • Social business and collaboration tools options • Workstream Lead – Paul Dowie, Improvement Service

15. Local Government ICT Representation National Boards & Groups • Information Sharing Board • ICT Industry Board • SWAN Programme Board • Data Management Board • Spatial Information Board • Technical and Design Board • Digital Public Services Strategy Assurance Board • Digital Public Services National Level Actions Board • Verification & Sign On • Workforce Advisory Group • Data Centres

16. STAKEHOLDERS Spot the gaps!

17. Communications & Engagement • WEBSITE: http://lgictstrategy.org.uk/ • Approved Strategy & other public information • Includes approx monthly NEWSLETTER >350 email subscribers • KNOWLEDGE HUB: • Documents and non-public information • Via application/invitation • EVENTS/PRESENTATIONS: • SOCITM Regional Meetings • Various conferences

18. How do you want to Engage?