Welcome to the University of Illinois Springfield!

1. Welcome to the University of Illinois Springfield! University Student Financial Services and Cashier Operations

2. About USFSCO University Student Financial Services & Cashier Operations (USFSCO) is the central billing and payment unit of the University of Illinois. We serve students at all three of the U of I campuses.

3. Location and Hours: Cashier Operations (Bursar) Office • Lower Level Public Affairs Center (PAC) 184 • Office Hours: • 9am to 4pm Monday thru Friday • Closed during lunch hour (12:30 – 1:30)

4. Cashier Operations con’t • Visit us for: • Student Account Payments (Cash or Checks only) • SMTD Bus Passes (Cash or Checks only) • SMTD Bus schedules/route maps

5. Location and Hours: Customer Service • Lower Level Public Affairs Center (PAC) 182 • Office Hours • 8:30am to 5pm Monday thru Friday • Closed during lunch hour (12:30 – 1:30) • Visit us for: • Billing questions • Authorized Payer set up questions • Direct Deposit set up questions

6. The 4 Most Important Things to Know • The Family Educational Rights and Privacy Act (FERPA) • The University Billing Cycle • Payment Options • Direct Deposit of Student Account Credits

7. FERPA • Prohibits USFSCO from giving specific student account information to anyone without the student’s authorization • Parents (and others) need to be an “Authorized Payer” • Students enroll Authorized Payers online – instructions on our website • Authorized Payers get their own login ID and password to access account information and make payments online

8. University Billing Cycle • Student Account is available on-line only • We Do Not Mail Paper Statements • Reflects tuition, fees, housing, and other charges/credits from campus departments • You can review your up-to-date student account activity anytime online in UI-Pay

9. University Billing Cycle con’t • Student Account Summary updated in January after assessment of Spring charges/tuition/fees • Spring 2012 Due Date is February 28, 2012. • Check your account regularly, especially if you add /drop courses

10. Your Payment Options • Online in UI-Pay with electronic check or credit card (only accept MasterCard, AMEX, or Discover - will incur a 2.4% fee) • In person or by mail • Checks must be drawn on US Bank in US Dollars • Checks must have UIN and student’s name written on front • For your safety and security, minimize cash payments • peerTransfer • Wire payments

11. Wire payment instructions • JPMorgan Chase Bank, NA • 4 New York Plaza, flr15 • New York, NY 10004 • ABA/Routing No. : 021000021 (if wire from domestic bank) • SWIFT I.D.: CHASUS33 (identifier if wire from Foreign Bank) • Account Title: University of Illinois Accounts Receivable • Account No.: 840783682 • Reference: Student name and UIN

12. What if I don’t pay by due date? • Delinquent accounts are assessed a 1.5% late payment fee each month on remaining balance • A financial hold is placed on the account • Prohibits registration for future term • Holds on account prior to Priority Registration • Prohibits adding/dropping of courses • Prohibits release of official transcripts

13. Direct Deposit • Credit balances/overpayments will only be refunded directly to the student by direct deposit • Refund process 30 – 45 days • Students receive an email when a refund has been processed • Students must enroll in direct deposit online • Must change personal information if leave UIS

14. Contact Us With Any Questions • Email: usfscohelp@uillinois.edu– response within 24 hours (excluding weekends) • Phone: 217-206-6727 (UIS) • Website: http://paymybill.uillinois.edu/ – more detailed information available 24/7 • Office hours: 8:30am to 5:00pm Monday thru Friday (closed 12:30 – 1:30 for lunch hour)

16. We look forward to serving you!*Remember to check your university email often* University Student Financial Services and Cashier Operations