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Review of Desktop Computing Support across some HEP Sites

Review of Desktop Computing Support across some HEP Sites. HEPiX NERSC Alan Silverman 29 th October 2009. Sites responding. Saclay RAL INFN (multi-site) Umea/NDGF Jefferson Lab CERN FZK DESY ( Zeuthen ) Happy to add more and update this. Is Support offered.

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Review of Desktop Computing Support across some HEP Sites

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  1. Review of Desktop Computing Support across some HEP Sites HEPiX NERSC Alan Silverman 29th October 2009

  2. Sites responding • Saclay • RAL • INFN (multi-site) • Umea/NDGF • Jefferson Lab • CERN • FZK • DESY (Zeuthen) • Happy to add more and update this. IT Department – 29 October– HEPiX- 2

  3. Is Support offered • Does your site offer a desktop support service? • In-house – 5 • Outsourced – 2 • Different INFN sites do one or another • UMEA/NDGF do not offer a service to users, only within the scope of the sys admin teams IT Department – 29 October– HEPiX- 3

  4. Recommended models • Does your site recommend a particular model of desktop? • Almost all sites offer some recommended models and/or recommended suppliers • No site seems to exclude user choice (although support may be limited) • Do you have a policy on Macs? • No policy – 2 (one site said “condoned”) • Officially unsupported – 1 • Best efforts – 3 • Separate network (inc some support ) - 1 IT Department – 29 October– HEPiX- 4

  5. Recommended software • Does your site recommend/support a particular version of Windows • Almost all sites recommend and/or package some version of Windows, 2 sites offer a choice • Does your site recommend/support a particular family of Linux • 4 sites offer a Linux package, at least 2 of them based on Redhat / Scientific Linux • 6 sites insist on an Anti-virus package on Windows IT Department – 29 October– HEPiX- 5

  6. Updates • Do you offer software updates • Almost all sites offer software updates, at least for Windows, a few also for Linux (at least CERN and Zeuthen) • Do you force security updates • 6 sites force security updates on Windows and a few also for Linux (at least CERN and Zeuthen) • Do you force other updates • 3 sites force all “critical” updates (same thing?) IT Department – 29 October– HEPiX- 6

  7. Visitor Laptop Policy • Special guest network – 3 sites • Security check before connecting to normal network – 2 sites • Register laptop only – 2 sites • No rules but must sign a security form - 1 site IT Department – 29 October– HEPiX- 7

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