How Assessment Can Benchmark, Identify, Select, Place and Develop Talent

1. How Assessment Can Benchmark, Identify, Select, Place and Develop Talent Warren Bobrow, Ph.D.All About Performance, LLCwarren@allaboutperformance.biz

2. The Challenge of Evaluating Talent • Baby boomers and millennials may have different values • Effective job performance is non-cultural even when the approach may be • Common Methods Of Measuring Job Related Skills for Development, Succession Planning and Promotion • Assessment Centers • Gamification • 360 Feedback

3. Sample Assessment Center

4. The Challenge of Evaluating Talent • Succession planning requires evaluating people from different departments and generations on the same core skills. • How Can we be “Fair” and Effective? • Same process • Same scoring • High reliability

5. The Challenge of Evaluating Talent • Cultural Differences Across the Organization • Assessment Centers • Being Verbal is a Big Advantage • Does the Culture Reward Individual or Group Achievement? • 360s, Candor is Critical

6. Using the Data • Development • The feedback should be focused on specific behaviors • Tied to opportunities to change behavior • Process in place to check progress • Selection/Promotion • Rank order or band • Combine with other data • Develop objective metrics

7. The ROI • Development • Reducing turnover • Identifying and keeping top talent • Engage and provide career tracks and/or marketable skills • Selection • Improved performance of the team • Valid selection will ALWAYS deliver a higher performance-based ROI than training • Reducing Turnover • Hiring those who “fit” will lead to less involuntary and voluntary turnover

8. Conclusions • If you are hiring internationally, you should be sensitive to cultural differences. • Assessments need to be designed around cultural issues—not just scored around them. • When using assessments for selection, use a common scoring method. • Developmental assessments should be scored with local culture in mind.

9. Questions and Comments