1 / 20

Hotel Customer Service

Hotel Customer Service. VESL Career & Life planning class 2014 Fall Xiaoyue Liu (Selena) Yun Fang(Claire) Claudia Anaya Pingzhi Wang(Sunny) Megumi Kamemoto. Education. High School Diploma Some college education. Classes needed.

clark-sanders
Download Presentation

Hotel Customer Service

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Hotel Customer Service VESL Career & Life planning class 2014 Fall Xiaoyue Liu (Selena) Yun Fang(Claire) Claudia Anaya Pingzhi Wang(Sunny) Megumi Kamemoto

  2. Education • High School Diploma Some college education

  3. Classes needed • Math and finance classes • Hospitality courses • Travel and Tourism

  4. Not required. At least a high school diploma or the equivalent. in some instances,a degree in finance, accounting, administration and communications--better A willingness to learn and strong clerical skills --- necessary. License（If any）

  5. Skills • Clearcommunication in writing and speaking • Familiarity with computers, equipment, and software • Decent note-taking and typing skills • Problem-solving skills • Being careful and efficient • Being organized, professional, courteous and able to follow instruction • With knowledge of sales and marketing

  6. Job Duties • Find solutions to customers’ problems • Communicating with customers • Determining the causes of the problems • Selecting and explaining the best solutions • Get customers’ satisfaction

  7. Salary in California --Customer Service--

  8. Salary in California --Services Manager--

  9. Salary in the United States --Customer Service--

  10. Salary in the United States --Services Manager--

  11. Salary in the United States --Services Manager--

  12. Compare Salary • Pay vary and depend on the type of employer. • the average Customer Service Representative salaries for job postings In California are 7% higher than nationwide. • Some begin as low as minimum wage at nation. *Source: HR Reported data as of October 2014

  13. Outlook

  14. Outlook • Job availability can change with national and global economics, unexpected political events and natural disasters. • From the form: 2020, increase 9260 job chances.

  15. National Outlook

  16. National Outlook • Job availability for any occupation can change with national and global economics, unexpected political events and natural disasters. Current events can change demand for jobs quickly.

  17. Working Environment ☆Indoor Work No Relaxed and Comfortable *Long shifts 24 hours & 7 days a week *Fast-paced High levels of interaction & Different Department

  18. Female Percentage ☆ Female percentage of employed persons 60% ☆ Female percentage of senior executives 6%

  19. Famous Hotel in the US

  20. Thank you for listening

More Related