200 likes | 290 Views
Building capacity and support for your staff and students. Tony Brett Head of IT Support Staff Services Deputy Manager, Information and Support Group tony.brett@oucs.ox.ac.uk. OUCS provides many services to help make your unit’s IT more efficient.
E N D
Building capacity and support for your staff and students Tony Brett Head of IT Support Staff ServicesDeputy Manager, Information and Support Grouptony.brett@oucs.ox.ac.uk
OUCS provides many services to help make your unit’s IT more efficient • Services for end users: Helpdesk & Paid Services • Local or central provision? • Services for IT Support Staff • Managing, developing and expanding IT Support • Courses and Learning Technologies • Innovative communications • Boosting your conference trade • Strategy and review • Information Security and Privacy • Encouraging your people to use our offerings • Talking to us on a non-technical level via Reps scheme
Helpcentre is a backstop and source of extra expertise and temporary capacity • Support should always be sought from your own IT staff (the “local IT staff”) first • Helpdesk is available • In-person 8.30am - 8:30pm Mon-Fri • Phone or Email contact • Comprehensive self-help web resource • Open user area • Macs, PCs, Printers, Scanners, Video Editing etc. • Help on hand • More economical than buying your own facilities
Chargeable services can take the load off your own IT Support Staff • Hardware assessments and repairs available • We will advise against uneconomic repair • We’re Apple-accredited so can do warranty work • Backups and re-installs offered • Take the load off ITSS to let them be more strategic and do more interesting things • Specific expertise not economical at the unit level
Breakdown cover not just for cars! • Hardware breakdown cover available for College, Department and Personal computers and more including iPods • Extremely favourable rates • Covers accidental damage too • Can “book” to start at end of warranty
We work best with and through your IT staff • Plenty of OUCS services for end-users but… • Coal-face IT staff (ITSS) are essential in a collegiate and devolved structure like Oxford • They are your best asset in IT • OUCS depends on local ITSS for high-quality delivery and support of services to customers • Balance between ITSS and OUCS is essential • Not “how to get rid of your IT Staff” but “how can OUCS help you to help your ITSS”
What OUCS provides for IT Staff • Induction for new (and rusty!) staff • Rich web resources including Wiki • Tools for local user management • Priority helpdesk and registration access • Technical training • BCS group membership • “Lunch & Learn” seminars • Annual Conference and Exhibition • Social events – invaluable for networking • Are your IT staff using all this?
We can help recruit new IT staff as well as support existing • Many experienced recruiters and managers in OUCS • We will Shortlist and Interview with you • We have a large stock of Job Descriptions & Adverts • We’re up-to-date with best practice training • Job description reviews (for re-grades) offered • Help with workplace IT related issues – but we are IT experts, not Personnel Services! • Please ask us early!
Learning and teaching is about much more than just courses… • Wide range of courses available • Free at point of use – huge saving on commercial offerings • Course books available in ITLP portfolio • We’re an Apple authorised training centre • Lecture rooms are state-of-the-art • And you can hire them! • We can advise on creating your own • We have lots of kit you can try • Guidance & advice on teaching with technology • Pedagogical expertise on tap…
The virtual learning environment we provide for you is Weblearn • Brings together teaching and learning activities • Many tools and functions • Tutorial sign-up • Surveys • Questionnaires • Reading lists • Chat • Assessment • And lots more
We can help you communicate with people how they like to communicate • We can help you formulate policies on and safely use: • Facebook • Twitter • Blogs • RSS (news syndication and use on websites) • Text messaging to mobile phones • Emergency use • Reminder use • Out-of-term use • WebEx Service and Skype byte-size course • Including for interviewing
Podcasts & iTunesU speak to tomorrow’s,today’s and yesterday’s students • Oxford’s iTunesU brings your material to their iPhone, iPad, iPod etc. via iTunes • Reach potential students – attract good candidates • Reach current students – distribute course material • Reach alumni – maximise development opportunities • We offer wide expertise in recording, editing and distributing online material and can do as much or as little for you as you wish • We know all the legal issues and can help you through them • 8 million downloads in first 2 years!
Find a library book, find a bus, find a lecture, find a post box: all from a mobile • Personal computing is moving from laptops to mobiles • Quick way to get info to students and staff • We can work with you to provide your information • Mobile Oxford is an award-winning service
Keep your conference delegates happy and make them want to come back • Eduroam • Ideal for other HEI members • Tools and setup help for ITSS • Big disadvantage not to have • Perfect for staff across Oxford too • OWL-Visitor • Ideal for non-eduroam users • Resource for organisers, porters etc. • Laptop hire (via ITSS) • Favourable rates and custom configurations • For in-house teaching as well as conferences
Where is your IT? Where’s it going? Do you have an IT Strategy? • IT reviews/audits available • Staff & Student interviews • Surveys • Technical reviews • Advice and recommendations • Ongoing implementation support • Help you to develop IT strategy & budget in line with unit strategy and budget
Reputation is valuable and you don’t want to waste money dealing with data loss • Information Security affects everyone especially those of us responsible for how our departments and colleges operate • Recent self assessment tool showed it as a weak point • Breaches can cost reputation and money • Information Security Best Practice Group will provide help with Policy and Toolkit • Specific advice for Bursars and Administrators • Information sheet available today • This is not just an IT issue • Should be considered in all business processes
How to point your users at our services • Our marketing materials available on our web site • Display in common areas • Use in information packs • Brighten up student computer rooms • Remember you don’t have to provide everything
Have you got an OUCS rep? • Reps scheme provides a contact point for a unit other than via IT Staff • Enables non-technical dialogue about things that OUCS offers • Reps are high-level and strategic • Many senior OUCS staff involved • Bring OUCS reports to meetings & committees if you wish • Will work in the best way to fit your needs • Always work in consultation with ITSS
Thank you for listening • Please ask me about anything in this presentation • Afterwards over coffee • tony.brett@oucs.ox.ac.uk • (2)83354 • We’re here to help you get the most out of what we can offer in partnership with your own ITSS