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Providing Support for Staff and Volunteers. What is support?. Any way of helping workers to do their job more quickly, effectively, and comfortably. Why should you give support?. To maintain high morale To prevent burnout To show appreciation To keep communication open
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What is support? Any way of helping workers to do their job more quickly, effectively, and comfortably.
Why should you give support? • To maintain high morale • To prevent burnout • To show appreciation • To keep communication open • To make your organization appealing • To keep quality staff
When give support to staff and volunteers? Any time, but especially: • When they are new • When they are going through difficulties • On special occasions, such as birthdays and graduations
How do you provide support? • Create a supportive environment. • Support the work itself. • Give personal support.
Creating a supportive environment • Create a safe environment • Make a comfortable space • Have beverages available • Have work materials available
Supporting the work • Involve staff in decisions • Train works thoroughly • Accept personal initiative • Apply policies to everyone • Match people and tasks • Recognize work well done • Give regular feedback
Giving personal support • Be approachable. • Reimburse work-related expenses. • Send birthday cards. • Know more about workers. • Remember workers in times of crisis.