New Hampshire Housing’s Family Self-Sufficiency Program

1. A new innovation in assisting individuals and families to achieve their Employment, Financial, Education & Homeownership Goals

2. New Hampshire Housing’sFamily Self-Sufficiency Program • GOAL Program • Employment Coaching • Homeownership • Escrow Account • Individual Development Accounts • Online Training Website • Loan & Grant Program • Computer Distribution Program • Phone ‘n’ Learns Virtual Goal Coach

3. Historical Perspective 2006 moved from Case Management • Natural shift towards mentoring & making Clients feel responsible for their own progress & outcomes • Increased collaboration between Coach & Client • Standardized goals • Clients are empowered, they take actions that lead to results Client-Centered Based Coaching 2008 Introduced First Virtual Goal Coach 2010 Virtual Goal Coach now uses Question Links

5. Goals Steps Question Links (QLs) Internet Resources & Online Training

6. The Virtual Goal Coach Goals • Find Resources To Meet My Challenges • Find Work-Career To Match Abilities • Manage My Money • Continue My Education & Training • Succeed At My Work-Career • Advance At My Work-Career • Own My Own Home

7. The Virtual Goal Coach Goals • Find Resources To Meet My Challenges • Find Work-Career To Match Abilities • Manage My Money • Continue My Education & Training • Succeed At My Work-Career • Advance At My Work-Career • Own My Own Home

8. Manage My Money Steps Stop living paycheck to paycheck Establish and maintain good credit  Improve poor credit   Increase my savings and other assets

9. Manage My Money Steps Stop living paycheck to paycheck Establish and maintain good credit Improve poor credit   Increase my savings and other assets Question Links

10. Manage My Money > Establish and maintain good credit Question Links • How can budgeting help my credit score? • Build Good Credit Scores - Learn To Budgetwww.solveyourproblem.com • Consumers Use Budgeting for Credit Repairwww.personalmoneystore.com • Free Credit Reports - Where Do You Really Get Themwww.consumereducation.suite101.com • What do I need to know about credit scores? • Building a Better Credit Reportwww.ftc.gov • Establishing Your Creditwww.freddiemac.com • Understand FICO Credit Scoreswww.primermagazine.com

11. Manage My Money > Establish and maintain good credit Question Links (Cont’d) • What if I have no credit? • 9 Ways To Build Credit From Scratchwww.moneycentral.msn.com • Establishing Your Creditwww.freddiemac.com • Financial Literacywww.360financialliteracy.org • How To Get Credit For The First Timewww.credit.about.com • How do I prevent or deal with identity theft? • Identity Theftwww.extension.uidaho.edu • Identity Theft and Identity Fraudwww.usdoj.gov • Identity Theft Tips www.bargaineering.com • Recover from Identity Theftwww.ftc.gov

12. VGC Reports • HUD Reports for FSS Program • Contract of Participation • HUD 50058 Addendum • Training & Service Plan (ITSP) • Ad-Hoc Reports for Goal & Step accomplishment

13. An effective and proven way to get things done! For more information Call Pangea Foundation™ toll free at 866-615-0982 or New Hampshire Housing, Ron Izzo, 800-640-7239 #9230

15. Personal Space Messages & Goal Status Vision Statement

16. Message Center

17. Coach Contact

18. My Profile

19. Select Goals

20. Select Steps

21. Work on Goals

22. Work on Goals Work on Steps

23. Work on Goals Work on Question Links

24. Resource Directory

25. Resource Directory Categories

26. An effective and proven way to get things done! For more information Call Pangea Foundation™ toll free at 866-615-0982 or New Hampshire Housing, Ron Izzo, 800-640-7239 #9230