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What Keeps a CTO Up @ Night Ibrahim Gedeon Member of the TELUS Team February 5 th 2009

Region 1 Southern Area Industry Day . What Keeps a CTO Up @ Night Ibrahim Gedeon Member of the TELUS Team February 5 th 2009 One Telcordia Drive – New Jersey. for today and tomorrow. TELUS corporate overview. who we are. our values We embrace change and initiate opportunity .

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What Keeps a CTO Up @ Night Ibrahim Gedeon Member of the TELUS Team February 5 th 2009

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  1. Region 1 Southern Area Industry Day  What Keeps a CTO Up @ Night Ibrahim Gedeon Member of the TELUS Team February 5th 2009 One Telcordia Drive – New Jersey

  2. for today and tomorrow TELUS corporate overview

  3. who we are • our values • We embrace change and initiate opportunity . • We have a passion for growth . • We believe in spirited teamwork . • We have the courage to innovate. • we give where we live • Committed to being Canada’s premier corporate citizen, at TELUS we give where we live. Since 2000, TELUS, our team members and alumni have contributed $113 million to charitable and not-for-profit organizations and volunteered more than 2.1 million hours of service to local communities. Eight TELUS Community • Boards across Canada lead our local • philanthropic initiatives. • our strategic intent • To unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace and on the move. • our strategic imperatives • Focusing relentlessly on growth markets of data, IP and wireless . • Building national capabilities across data,IP, voice and wireless . • Partnering, acquiring and divesting to accelerate the implementation of our strategy and focus our resources on core business . • Providing integrated solutions that differentiate TELUS from our competitors . • Investing in internal capabilities to build a high-performance culture and efficient operation . • Going to market as one team, under a common brand, executing a single strategy. corporate profile TELUS is a leading national telecommunications company in Canada, with $9.1 billion in annual revenue and 11.1 million customer connections including 5.6 million wireless subscribers, 4.4 million wireline network access lines and 1.2 million Internet subscribers. As a result of our national growth strategy, in 2007, revenue grew by 4.5 per cent and total connections increased by 432,000. TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video.

  4. What Keeps me up @ Night!

  5. Changing Landscape of Engineering & Technology R D I ? ? ? R D R D D 2010’s 1970’s 1990’s 1980’s 2000’s & & I R

  6. Seamless voice Push to Talk Rich Call Multimedia Messages Interactive on-line gaming Internet Browsing Video Download Rich Media Delivery Real Time Video Sharing Set-top-boxes TTV Customer Focus - Enabling an evolution of compelling services & customer experience Increase productivity by accessing information on your fingertips Share Pictures, Music and Video

  7. Interactive Presence Mike Application - Paul Mike: Chance to look at the doc? Paul: Yes. Mike@ Public Access TELUS’ Vision of Converged Services AcrossFixed/Mobile, Home/Business, Public/Private Networks Enterprise Access Security Voice QOS Bandwidth Capability Location info Application - Mike Mike@ Paul@    Sam@   Residential Access Chance to look at the doc? Application - Sam Mike: Chance to look at the doc? Sam: Yes. Mike@ Public Access

  8. ATA PC All services and devices are IP based – One broadband “pipe” to the home with all services on top UPnP Enabled IP TVs Femto Cell Thin Client NAS STB GPON ETTS HomePlug AV Distributed Network Media Player VDSL Server Virtualization Home Monitoring HCNA IP Phone Voice TV/Video Media Server/NAS PC/Clients Service End Points Ethernet ADSL2+ Access Infrastructure WiMax II Modular Gateway Mobile FMC WiFi DoRA Vision for the Home

  9. The Service Provider Redefinition • Battle to own the customer relationship • Over-the-top providers around • Loosely defined demarc Customer Management Applications Services Service Management Resource Management Common Core Systems Packet Core (IP-Optical) Access Network (s) Devices & Local Network Who is the service provider?

  10. Open Consumer Eco-Systems Customer care and Support Devices & Applications Service Providers and the Consumer . . . What about personal privacy?

  11. Broadcast TV – Technology allows businesses to know what you are tuned to and for how long . . . Video on Demand – Technology allows businesses to know what you like to watch and for how long and what you record . . . HSIA Services – Technology allows businesses know what sites you view and for how long . . . Web services – Technology allows businesses to know what games you played and what applications you are running . . . The Web and IP . . . Presents challenges in regulations and governance

  12. “…I realized that Canadian Tire isn't really selling its services to Londoners and New Yorkers. It has merely bought ads on foreign websites that Canadians might frequent - ads that will only be shown to Canadian readers.” Ivor Tossell

  13. 9/11 & “Abuse” . . . The requirements: • National security • Child Porn • Hate • Fraud Wire tapping • Deep packet inspection • sites and trends • applications • not $5 / request

  14. Complexity of Stakeholders . . . technology • Government . . . • IT Security . . . • Client Care . . . • Legal . . . • etc. consumers regulations Everyone Else !!! Are ready for the future?

  15. IEEE TELUS Innovation Competition

  16. NEWS RELEASE • 15 March 2005 • New contest challenges senior technical students • Vancouver, B.C. – TELUS and the Institute of Electrical and Electronics Engineers (IEEE) are encouraging Canada’s emerging technical minds with a new annual contest featuring a cash prize money plus the opportunity to present projects to a panel of industrial, academic and media experts. • The IEEE TELUS Innovation Award invites IEEE Canada student members in their final year of an engineering or technology program at a Canadian undergraduate institution to enter a significant Information Computing and Telecommunication Technologies project for which they are receiving education credits. Teams will present their projects in writing and verbally to a panel of experts. • “Canadian researchers continue to make significant contributions to advances in electronics, computing and communications technology,” says Ibrahim Gedeon, TELUS vice president and chief technology officer. “I hope this contest stimulates interest in fields such as wireless and photonics, which are important technologies to the future of telecommunications.” The judges will be looking for projects with strong design and research components that embody the spirit of innovation and have a realistic chance of actually being applied in industry in the foreseeable future.

  17. “I think we should be more explicit here in Phase Three.” The solution

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