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Customer relationship management (CRM)Customer relationship management is strategy that helps companies manage interaction with its customer, clients and suppliers.CRM system can organize, automate and coordinate business process such as:-sales activities-customer service-marketing, management, and analysis
L’ Occitane –is the international manufacturer and retailer of skincare, body care, fragrance and hair care.L'Occitane products are currently sold in over 80 countries through over 1,540 retail locations which sell exclusively L'Occitane products and are decorated in a standardized L'Occitane design. The Company also distributes its products via complementary channels such as stores operated and managed by third parties, Internet shopping websites, mail-orders, spas, airport and duty-free stores and also those intermediaries who provide its products as amenities to their customers (i.e. hotels and airlines).
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Customer Personal interaction between customer and L'Occitane company E-mail Phone Website Fax
Oliver Baussan, founder of L’Occitane "It only takes a few words to say what really matters," writes Paul Eluard. "So, to put it simply, I'd like to say THANK YOU!"