Chapter 1

2. Chapter 1 Cost Management and Strategy: An Overview

3. Learning Objectives • Explain the use of cost management information in each of the four functions of management • Explain how the contemporary business environment has influenced cost management • Explain the contemporary management techniques and how they have influenced cost management

4. Learning Objectives • Explain the different types of competitive strategies • Describe the professional environment of the management accountant, including professional organizations, professional certifications, and professional ethics • Understand the principles and rules of professional ethics and explain how to apply them

5. Cost Management Information Cost management information is the information that the manager needs to effectively manage the firm or not-for-profit organization and includes both financial information about costs and revenues as well as relevant nonfinancial information about productivity, quality, and other key success factors

6. Management Accountants Management accountants develop cost management information for which a firm’s controller is responsible

7. Typical Organization Chart Chief Executive Officer Chief Financial Officer Vice President for Marketing Vice President for Operations Controller Treasurer Chief InformationOfficer Cost Management Financial Systems Financial Reporting Other Reporting Obligations

8. Learning Objective One Explain the use of cost management information in each of the four functions of management

9. Four Functions of Management Strategicmanagement Planning anddecision making Management and operational control Preparation offinancial statements

10. Strategic Management • Strategic management requires: • Anticipating changes • Understanding the business andcompetitive environment • Ability to make changes quickly • Ability to identify and solve problemsfrom a cross-functional view

11. Strategic cost management is the development of cost management information to facilitate the principal management function, strategic management Strategic Cost Management

12. Wholesalers Retailers Types of Organizations Merchandisers Manufacturers Servicefirms Government and Not-for-profit

13. Learning Objective Two Explain how the contemporary business environment has influenced cost management

14. Changes in Business Environment Advances inmanufacturing technologies Advances ininformationtechnologies Increase in global competition Social, political, And cultural changes Greater focuson thecustomer New forms of management organization

15. Global Competition • Business and organization are all significantly affected by the rapid growth of incoming interdependence and increased competition form other countries • The increasing competitiveness of the global business environment means that firms increasingly need cost management information to be competitive • Firms need financial and nonfinancial information about doing business and competing effectively in other countries Advances inmanufacturingtechnologies

16. Manufacturing Technologies • To remain competitive in the face of the increased global competition, firms around the world are adopting new manufacturing technologies • Many firms are adopting the methods applied in Japanese manufacturing that have produced significant cost and quality improvements

17. Information Technologies • Perhaps the most fundamental of all business changes in recent years has been the increasing use of information technology • Information technologies have fostered the growing strategic focus in cost management by: • reducing the time required for processing transactions • expanding the individual manager’s access to information with the firm, the industry, and the business environment around the world

18. Greater Focus on the Customer • Producing value for the customer changes the orientation of managers from low-cost production of large quantities to quality, service , timeliness of delivery, and the ability to respond to the customer's desire for specific features • Cost management reports area also changing, as the cost management reports now include specific measure of customer preferences and customer satisfaction

19. Management Organization • The hierarchical command-and-control type of organization is being replaced by a more flexible organizational form that encourages teamwork and coordination among business functions • Costs management practices are also changing to include reports that are useful to cross-functional teams of managers

20. Social, Political, & Cultural Considerations • Significant changes have taken place in the social, political, and cultural environments that affect business • Such changes include: • a more ethnically and racially diverse workforce • a renewed sense of ethical responsibility among mangers and employees • an increased deregulation of business by the federal government

21. Comparison of Business Environments Place Exhibit 1.3 Here

22. Four Stages in the Developmentof Cost Management Systems • The phases of the development of cost management systems include: • Basic transaction recording systems • Focus on external financial reporting • Track key operating data and develop more accurate and relevant cost information for decision making • Integrate strategically relevant cost management information

23. Critical Success Factors (CSFs) • CFSs are measures of those aspects of the firm’s performance essential to its competitive advantage and therefore to its success • Many of these critical success factors are financial but many are nonfinancial • The CSFs for any given firm depend on the nature of the competition it faces

24. Learning Objective Three Explain the contemporary management techniques and how they have influenced cost management

25. Benchmarking • Benchmarking is a process by which a firm: • Identifies it critical success factors • Studies the best practices of other firms for achieving these CSFs • Implements improvements in the firm’s processes to match or beat the performance of those competitors

26. Benchmarking Plan Act is ContinuousImprovement Check Total Quality Management Where are we? Where do we want to go? Do we need to change the plan? How do we start? Do How are we doing?

27. Continuous Improvement • Continuous improvement is a management technique by which managers and workers commit to a program of continuous improvement in qualify and other critical success factors. • Its origin is attributed to Japanese manufacturers who pursue quality • Continuous improvement is often associated with benchmarking and TQM

28. Activity-Based Costing (ABC)and Management (ABM) • Activity analysis is used to develop a detailed description of the specific activities performed in the firm’s operations • ABC is used to improve the accuracy of costs analysis by improving the tracing of costs to products or to individual customers • ABM is uses activity analysis to improve operational control and management control

29. Activity-Based Costing (ABC)and Management (ABM) • ABC is a product costing method that is useful in industries where overhead is high relative to other costs • ABC assigns costs based on numerous activity-based allocation bases whereas traditional costing methods normally assign costs on one or two volume-based allocation bases

30. Reengineering • A business process is diagrammed in detail • Every step in the business process must be justified • The process is redesigned to include only those steps that make the product more valuable • Anticipated results include: • Process is simplified • Process is completed in less time • Costs are reduced • Opportunities for errors are reduced

31. Theory of Constraints • The Theory of Constraints (TOC) is a strategic technique to help firms effectively improve the rate at which raw materials are converted to finished products • TOC is a sequential process of identifying and removing constraints in a system

32. Mass Customization • Mass customization is a management technique in which marketing and production processes are designed to handle the increased variety that results from delivering customized products and services to customers

33. The Just-in-Time (JIT) System • A just-in-time (JIT) system is a comprehensive production and inventory management system that purchases or produces materials and parts only as needed and just in time to be used at each stage of the production process • JIT focuses on eliminating waste, reducing inventories, and developing strong supplier relationships

34. The Just-in-Time (JIT) System • JIT manufacturing systems highlight existing problems such as bottlenecks inventory loss, and unreliable suppliers • Kanban is a set of control cards used to signal the need for materials and products to move from one operation to the next in an assembly line

35. Computer-Aided Design (CAD) and Manufacturing (CAM) • Computer-aided design (CAD) is the use of computers in product development, analysis, and design modifications to improve the quality and performance of the product • Computer-aided manufacturing (CAM) is the use of computers to plan, implement, and control production

36. Automation • Automation requires a relatively large investment in computers, computer programming, machines, and equipment • A flexible manufacturing system (FMS) is a computerized network of automated equipment that produces one or more groups of parts or variations of a product in a flexible manner • Computer-integrated manufacturing (CIM) is a manufacturing systems that totally integrates all office and factory functions within a company via a computer-based information network to allow hour-by-hour manufacturing management

37. Target Costing • Target Costing determines the desired cost for a product on the basis of a given competitive price so that the product will earn a desired profit Target cost = Market-determined price – Desired profit

38. Target Costing Identify product opportunity. Determine price that wouldmake product competitive. Determine if product can be made at cost sufficiently low to provide a desired profit.

39. Life-Cycle Costing • Identify and monitor costs throughout a product’s life cycle • Research and Development costs • Product design and testing costs • Manufacturing, inspecting, packaging and warehousing costs • Marketing, promotion, and distribution costs • Sales and service costs

40. The Value Chain • The value chain is an analysis tool firms use to identify the specific steps required to provide a product or service to the customer • An analysis of the firm’s value chain helps management discover: • which steps or activities are not competitive • where costs can be reduced • which activity should be outsourced

41. The Balanced Scorecard • The balanced scorecard is an accounting report that includes the firm’s critical success factors in four areas: • Financial performance • Customer satisfaction • Internal business processes • Innovation and learning

42. The Balanced Scorecard How do we lookto the owners? In which internalbusiness processes must we excel? How can wecontinually innovateand learn? How do we lookto customers?

43. The Balanced Scorecard Learning improvesbusiness processes. Improved businessprocesses improvecustomer satisfaction. Improving customersatisfaction improvesfinancial results.

44. Learning Objective Four Explain the different types of competitive strategies

45. Strategies • A strategy is a set of policies or procedures to business that produce long-term success • Finding a strategy begins with determining the purpose and long-range direction, and therefore the mission, of the company • The mission is developed into specific performance objectives, which are then implemented by specific corporate strategies, to achieve the objectives that will fulfill the mission

46. Strategic Positioning • Firms arrive at one of two competitive strategies: • Cost leadership is a competitive strategy in which a firm succeeds in producing products or services at the lowest cost in the industry • Differentiation is a competitive strategy in which a firm succeeds by developing and maintaining a unique value for the product as perceived by consumers

47. Distinctive Aspects of the Two Competition Strategies Place Exhibit 1.10 Here

48. Learning Objective Five Describe the professional environment of the management accountant, including professional organizations, professional certifications, and professional ethics

49. Professional Organizations • The professional environment of the management accountant is influenced by two types of organizations: • One that set guidelines and regulations regarding management accounting practices • One that promotes the professional and competence of management accountants

50. Professional Certifications • The role of professional certification programs is to provide a distinct measure of experience, training, and performance capability for the management accountant • Three types of certification are relevant for management accountants: • Certified Management Accountant (CMA) • Certified Financial Manager (CFM) • Certified Public Accountant (CPA)