1 / 9

SOM Department Administrators Orientation - IT Overview

SOM Department Administrators Orientation - IT Overview. Rich Mendola VP for Information Technology and CIO rich.mendola@emory.edu www.it.emory.edu 404.727.7879. The 15 minute highlights…. IT Structure Where to go for help What we are working on now Likely future initiatives.

clint
Download Presentation

SOM Department Administrators Orientation - IT Overview

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. SOM Department Administrators Orientation -IT Overview Rich Mendola VP for Information Technology and CIO rich.mendola@emory.edu www.it.emory.edu 404.727.7879

  2. The 15 minute highlights… • IT Structure • Where to go for help • What we are working on now • Likely future initiatives

  3. IT Structure • Office of Information Technology is a relatively new umbrella structure for multiple IT organizations at Emory • Objective of this structure is to provide a seamless customer experience, leverage synergies and make sure issues don’t fall between the cracks EHC Information Services Network Communications SOM Information Technology Services Academic and Administrative IT

  4. Where to go for help • Local support (contact will vary by area) • Two primary entry points for help desks/call centers • 7-7777 (Emory Academic Enterprise) • 8-HELP (4357) (Emory Healthcare) • If you guess wrong, the staff will work behind the scenes to get your problem to the right person

  5. Web Resources • www.it.emory.edu • Provides overviews of central IT organizations • Provides service details and how to request work for the academic enterprise • Rehan and Dee will provide more detail on resources in each of their areas

  6. Requesting Work • Initial automation and monitoring is focused on submitting project and support requests for academic enterprise • Links are also provided for NetCom service requests

  7. FY06 Foundation Initiatives – Relevant Highlights • Governance • Common approach for requesting work from central IT • Common directories • Web: http://directory.service.emory.edu/ • Now accessible within a wide range of email clients • Transparent cost structure • Simplified & reduced NetCom rate structure • Created AAIT resource allocation matrix for all services • Email standardization • Phased move of academic enterprise to MS Exchange • Wireless • Reduction in pricing, increase in coverage, simpler access method, added guest option • Seamless helpdesk services • Confirmed move to common help desk software

  8. IT Governance Structure

  9. FY07 Foundation Initiatives • Expanded research support • Additional high performance compute cluster • Separate division focused on clinical and translational research • Single voice platform • Prepares organization for CRRP construction • Moves us from two separate voice/phone systems to one • Identity management initiative • Single sign on • Automated provisioning/de-provisioning of accounts • Finalize design of secondary data center • Will provide ability to fail over mission critical applications in event connectivity is lost to primary data center

More Related