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Disaster Recovery: Lessons from Katrina. Gail Ann McCreary, CRM Mississippi Power Company. Hurricane Katrina – August 29, 2005. Worst natural disaster in U.S. history Affected Alabama – Mississippi – Louisiana 250 miles wide 140 mph winds 30 ft tidal surge along coast line.
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Disaster Recovery:Lessons from Katrina Gail Ann McCreary, CRM Mississippi Power Company
Hurricane Katrina – August 29, 2005 • Worst natural disaster in U.S. history • Affected Alabama – Mississippi – Louisiana • 250 miles wide • 140 mph winds • 30 ft tidal surge along coast line
Were Dealing With… • Rain and wind damage • Tornadoes • Flooding • “Coal water” • Submerged records • Bio-hazard
Determined Priorities • Damage incurred • Business unit and function • Criticality to restoration effort • Building access issues
The Plan…. • Identify records needing to be dried • Pack into boxes • Stage on pallets • Shrink wrap • Load into freezer truck
First Priorities • Substation Construction • Powerco • Plant Watson
Plan Changed • Downtown buildings had to be vacated • All dry records • All PCs, printers, phones • Employee personal effects • Undamaged furniture and modular • Office supplies • 400 employees
New Issues • Needed more boxes!!!! • Needed temporary office space for 400 employees • What to do with all the “stuff” • Employees still on storm duty • 2-3 weeks
Plan B DR would stay and pack dry records too • I did not have the manpower • DR was experienced • Had supply and manpower resources in place
Determined Numbering Scheme • Building ID • Floor number • Location number 202-101 = General Office 2nd floor cubicle #202 SI221-106 = G&SI 2nd floor location #221 842-102 = Hancock Bank 8th floor location #842
Challenges Faced • Locked doors • On-going building clean-up & restoration • No elevators • No electricity • Storage for 7700+ boxes
Phase II • Multiple temporary offices • No storage in temporary offices • No file cabinets • Delivery issues • Palletized boxes not in order by location
Phase II • Employees would have to review • Coordinate with occupancy schedule • Named coordinators for each site • Small volumes delivered where possible
Location No. ______818 _________ Name _Lateral file __
Options • Take • Destroy • Interim • Records center storage
Lessons Learned - Disaster Recovery Process • Utilize document recovery contractor
Lessons Learned -Disaster Recovery Process • Utilize document recovery contractor • Understand the process / clarify costs
Lessons Learned - Disaster Recovery Process • Utilize document recovery contractor • Understand the process / clarify costs • Utilize multiple people
Lessons Learned - Disaster Recovery Process • Utilize document recovery contractor • Understand the process / clarify costs • Utilize multiple people • Work closely with contractor
Lessons Learned - Disaster Recovery Process • Utilize document recovery contractor • Understand the process / clarify costs • Utilize multiple people • Work closely with contractor • Walk-thru after packing completed
Lessons Learned - Disaster Recovery Process • Utilize document recovery contractor • Understand the process / clarify costs • Utilize multiple people • Work closely with contractor • Walk-thru after packing completed • Have floor plans for all buildings
Lessons Learned - Disaster Recovery Process • Utilize document recovery contractor • Understand the process / clarify costs • Utilize multiple people • Work closely with contractor • Walk-thru after packing completed • Have floor plans for all buildings • Document! Document! Document!