1 / 17

An Evaluation of Project Management in Volunteer Organizations

An Evaluation of Project Management in Volunteer Organizations. The Case of HL7 International BSc dissertation – Ateeb Chaudhry Supervisor – Philip Scott. Background. “Most of what we call management consists of making it difficult for people to get their work done” (Peter Drucker).

clover
Download Presentation

An Evaluation of Project Management in Volunteer Organizations

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. An Evaluation of Project Managementin Volunteer Organizations The Case of HL7 International BSc dissertation – Ateeb Chaudhry Supervisor – Philip Scott

  2. Background • “Most of what we call management consists of making it difficult for people to get their work done” (Peter Drucker). • Paucity of academic research into volunteer management. • HL7 International faces unique challenges in harnessing volunteer effort to produce national and global standards to satisfy multiple diverse stakeholders.

  3. Research questions • How does the project management of volunteers differ from standard project management? • How is PSWG perceived by other WGs? • How can HL7 project management become more effective? • Caveat: This is undergraduate not MSc or PhD research and only just completed... • Insufficient time today for full report; white paper will follow.

  4. Literature review

  5. Literature review

  6. Literature review • Need to understand volunteer motives for participation – the ‘psychological contract’. • Need to evaluate what feedback, training, supervision, mentoring is provided by HL7. • Need to consider balance between project management controls and volunteer autonomy.

  7. Survey • Launched at Phoenix WGM, January 2013, by announcement and email to members. • Available on SurveyMonkey from 14 February for 4 weeks with reminder message half way.

  8. Results: demographics

  9. Results: demographics

  10. Results: demographics

  11. Results: volunteer knowledge

  12. Results: volunteer knowledge

  13. Results: volunteer motivations • Gain/increase knowledge • Increase awareness about industry • Involvement in standards development • Maintain and improve quality of standards • Improve healthcare processes in home countries

  14. Results: volunteer perspectives

  15. Results: volunteer perspectives

  16. Recommendations • Demonstrate volunteer benefits of PM. • Introduce PM to new volunteers early. • Address GOM/ANSI lack of knowledge. • Expand PM mentoring/constructive feedback to volunteers. • Highlight ‘customer’ (volunteer) satisfaction as KPI for PSWG. • Explicitly recognize ‘psychological contract’ and develop volunteer retention/development strategy.

  17. Thank you!

More Related