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LESSON 3 Quality Assurance Development

Learn about QA training requirements, competency assessments, TMS key areas, and acceptance requirements to excel in the Quality Assurance field. Ensure compliance and maximize career development opportunities.

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LESSON 3 Quality Assurance Development

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  1. LESSON 3Quality Assurance Development

  2. Lesson Introduction Given the Quality Assurance (QA) curriculum requirements, the student will be able to identify qualifications and certifications necessary to perform Quality Assurance Specialist (QAS) duties.

  3. Lesson Objectives Upon completion of this lesson, you should be able to: • Identify QA core training requirements. • Identify the QAS competency assessment process. • Identify QAS actions to support First Line Supervisor (FLS) in the competency assessment process. • Identify key areas of the Talent Management System (TMS) eTool. • Identify QAS qualifications for accepting products/services on behalf of the U.S. Government.

  4. Lesson Topics This lesson will cover the following topics: • QA core training requirements • QAS Competency Assessment process • TMS key areas • Acceptance requirements

  5. WIIFM? This lesson will: • Help you understand the importance of core training in your career development • Show you how the competency assessment helps direct your training • Demonstrate key areas in the TMS that will help you track your training requirements • Discuss the requirements you need to accept products and/or services on behalf of the Government

  6. Policy Department of Defense (DoD) Directive 5000.52, Defense Acquisition, Technology, and Logistics (AT&L) Workforce Education, Training, and Career Development Program • Outlines responsibilities for an education, training, and career development program for DoD AT&L Workforce. • Primary objective is to create a professional, agile, and motivated workforce that supplies timely, affordable capabilities to the warfighter.

  7. QA Core Training Requirements Lesson Topics: QA Core Training Requirements QAS Competency Assessments TMS Key Areas Acceptance Requirements

  8. Topic 1: QA Core Training Requirements QA training requirements include: • Defense Acquisition Workforce Improvement Act (DAWIA) Level II certification • DCMA Skill Sets • Core/Core Plus courses • On-the-Job Training (OJT) • Continuous Learning (CL) • Electronic Individual Development Plan (eIDP)

  9. DAWIA Requirements • DAWIALevel II certification via Defense Acquisition University (DAU) training is a condition of employment • Current DAU courses for DAWIA certification: • Production, Quality, and Manufacturing (PQM) career field for QA personnel • Engineering (formerly Systems, Planning, Research, Development, and Engineering) career field for Quality Assurance Engineer (QAE) personnel

  10. DCMA Requirements Skill Sets • QA System Skills • Overarching skill set • Required for all QA personnel • Not prerequisite for Technical Skill Set • Technical Skills • Not required for all QA personnel • Based on job assignment

  11. Skill Set Matrix • QA Systems • Aircraft Structures and Systems • Aircraft Powerplants • Ammunition • Chemicals • Clothing and Textiles • Electronics/Electrical • International • Materials* • Mechanical • National Aeronautics and Space Administration (NASA)** • Navy Special Emphasis Programs (NSEP) • Vehicles • Non-Destructive Testing (Non-NSEP)** • Packaging • Service Contract * Skill set certification not required as all courses are Core Plus ** Workforce Development does not issue certificates

  12. Core and Core Plus Core • Personnel must be proficient in all Core competencies for QA Systems and applicable Technical Skill Sets Core Plus • Personnel must be proficient in Core Plus competencies in applicable Skill Sets, if required by job assignment FLS DeterminesCore Plus Applicability

  13. Course Catalogs – QA Systems EXAMPLE

  14. Course Catalogs – Technical EXAMPLE

  15. On-the-Job Training (OJT) • OJT provider must possess competency • If determined a competency can be satisfied through OJT: • Establish a program • Complete the OJT program • Document the OJT competency

  16. OJT True Experience OJT Parachute Inspection Training Denise Schumacher, HQ Staff QA Specialist, DCMA QAC

  17. OJT Documentation OJT documentation must include: • Employee name • Person conducting OJT • Specific competency(s) identified • Start/Completion dates • Employee initials completed competency(s) • Person validating OJT signs off on completed competency(s)

  18. New Skills Identified • Employee/FLS identify need for new skills training • What competencies (knowledge, skills, and abilities) are needed? • Is there a source for the needed training?

  19. New Skills Training Requirements FLS FLS contacts • Region Point of Contact (POC) • DCMA HQ TechnicalDirectorate, Manufacturing & Quality Division who: • Develop competencies and learning map • Provide competencies and learning map, and recommended training source to Workforce Development (WD) Region POC DCMA-Q Training Coordinator

  20. Continuous Learning (CL) – Agency • Continuous Learning Point (CLP) requirement: 80 CLPs every 2 years, goal of 40 CLPs per Fiscal Year (FY) • Agency compliance data reported annually to AT&L • CL website accessed through DAU virtual campus, http://clc.dau.mil/

  21. CL – Professional Certifications from American Society for Quality (ASQ) • Certification training points count toward CLPs • Started in FY11 with QA field nominees for Certified Quality Technician (CQT) program • Must pass certification exam and receive professional credentials • DCMA supports certifications which are a mark of professionalism throughout industry

  22. Electronic Individual Development Plan (eIDP) • eIDP used to request, document, and track formal training • Must justify and properly prioritize courses (QA Development, para. 3.4-3.5) • FLS final approval authority on requested courses • eIDP data used to: • Forecast and develop training requirements • Plan the annual training budget • Develop training schedules OJT Event Local Training

  23. Local Training • May satisfy competency requirements • Managed at the Contract Management Office (CMO) level • Part of CMO budget • Be aware of local training • Must be documented

  24. Bottom Line on Training • Ensure training is comprehensive and ample to accomplish QA activities specific to job assignment • If not completely confident in a skill set, consult with the FLS to determine method(s) to increase competency, training, and experience • Approach FLS, or higher authority, for training necessary to perform current QA activities

  25. QAS COMPETENCY ASSESSMENTS Lesson Topics: QA Core Training Requirements QAS Competency Assessments TMS Key Areas Acceptance Requirements

  26. Topic 2: QAS Competency Assessments • Competency assessment purpose and process • QAS support to FLS Qar, Joe Supervisor, Fred L. Supervisor, Fred L.

  27. Competency Assessment • Assesses current/satisfied competencies held by QAS due to: • Prior job/experience • OJT • Not applicable for NASA, NDT, or NSEP competencies • Formal course completion • Assesses unsatisfied competencies applicable to current job assignment • Performed initially, then annually at a minimum or upon transfer to a new FLS/job assignment • Assessment results identify training needs

  28. Competency Assessment Process • FLS and QAS meet to determine fulfilled and unfulfilled competencies • All Core courses required • Determine applicable Core Plus courses • Determine how competency gaps will be satisfied • Document QAS training requirements

  29. QAS Support to FLS • Provide FLS documentation to prove skills and knowledge for competencies • Review TMS to check accomplished skills and knowledge for competencies

  30. Competency Assessment Documentation Develop/Adjust eIDP to reflect training requirements Talent Management System (TMS) • Documents Training, Competence Measurement, and Certification • Provides visibility, rollup capability, and reports • Allows competency assessments to transfer with employee

  31. TMS KEY AREAS Lesson Topics: QA Core Training Requirements QAS Competency Assessments TMS Key Areas Acceptance Requirements

  32. TMS = Talent Management System TMSprovidesDCMAwithan enterprisewidesystemthat: • Reducesadministrativeburdenofidentifying,scheduling& monitoringemployeetrainingandcertification • Servesasa singlepoint ofentry/trackingforallAgencytrainingand certifications • Incorporatesemployeecompetencyassessmentaswellascompliance with policy • Providesrobustdatareportingcapabilities • Isagile enoughtoreadilyaccommodatenewrequirements

  33. Concept of Operations IWAM CurrentState: DataSilos Continuous Improvement FutureState: CentralizedData Management AWQI DCAT FLSR Moodle TCAT Policy Compliance Training Competency Assessment CTMS Training Feedback DAU Reports Budget Planning FMTS DCPDS Skillsoft

  34. TMSSystem Roles

  35. TalentManagementSystem (TMS)TrainingPlans

  36. TMSSolutionState Policy ExecuteDoD Mission Position/Billet • Planning • Budgeting • Reports Person Training Competency

  37. TMS Training? TMS = Talent Management System

  38. ACCEPTANCE REQUIREMENTS Lesson Topics: QA Core Training Requirements QAS Competency Assessments TMS Key Areas Acceptance Requirements

  39. Topic 4: Acceptance Requirements Acceptance requirements • Certification process • Product/services acceptance • QA stamps

  40. Certification Process • FLS is the authority for certification determination • FLS issues NASA certification card • FLS requests certifications through CMO Training Coordinator to Human Capital – WD Division via Workforce.Development@dcma.mil • “No questions asked” policy • Flexible and streamlined

  41. Products/Services Acceptance • Required certifications • Working toward DAWIA Level I • QA Systems and applicable Technical Skill Sets, in Core and applicable Core Plus competencies • Complete FLS review on DCMA Product Acceptance and Release instruction • NASA and NDT, as applicable • QAS must be working in Technical Skill Set • Certified personnel can accept products/services after required surveillance performance by a qualified individual

  42. QA Stamp Issuance • Surveillance approval stamps [partial (circle) or complete (square)] issued to qualified personnel • FLS assigns surveillance stamps; stamps issued by stamp custodian Partial surveillance accomplished Complete surveillance accomplished Stamps approve applicable product surveillance activities, NOT the product.

  43. Summary Having completed this lesson, you should now be aware of: • QAS training requirements • DAWIA • Core and applicable Core Plus competencies • Further training, i.e., OJT and CL • Competency assessment identifies individual competencies and necessary training • TMS documents competency assessment summary and tracks QAS training progress

  44. Summary (cont.) Having completed this lesson, you should now be aware of: • QAS requirements to accept products and/or services • Working toward DAWIA Level I • QA Systems and applicable Technical Skill Sets • Currently working in Technical Skill Set

  45. Questions

  46. Review Question 1 What are the minimum training requirements for all QASs? • QA Systems and applicable Technical Core competencies • Applicable Technical Core competencies and DAWIA Level I • DAWIA Level II, QA Systems and applicable Technical Core competencies • QA Systems, Core Plus, and applicable Technical Core Plus competencies

  47. Review Question 2 What is the purpose of the Competency Assessment? • Fulfill competencies for current job assignment • Identify competencies and unsatisfied competencies for a QAS in his/her current job assignment • Locate On-the-Job Training opportunities to fulfill competencies • Identify new competencies within the current job assignment for a QAS

  48. Review Question 3 What could a QAS do to support his/her FLS during the Competency Assessment? • Provide a POC for his/her supervisor at a previous job • Summarize his/her current job assignment activities • Input required training options in his/her TCAT file • Provide documentation, such as a course outline, proving a competency has been fulfilled

  49. Review Question 4 To accept products/services on behalf of the Government, a QAS must be certified in QA Systems and Technical Skill Core competencies and what else? • DAWIA Level II and QA Systems Core Plus competencies • Applicable Core Plus competencies and OJT for current job assignment • Applicable Core Plus competencies and working toward DAWIA Level I in PQM • Professional certifications and OJT in applicable Technical Skill competencies

  50. Exercise:QAS Certification and Training • Students work individually • QAS has the following: • DAWIA Level I certification • QA Systems Core and Core Plus competencies • Mechanical Core competency (QA Training Course Catalog, Mechanical tab) • QAS is assigned to a contract with: • Shipboard ALRE CSI requirements • Inspection/Acceptance at source • Time: 5 minutes • What must the QAS do to ensure he/she can accomplish assigned QA activities?

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