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Quote To Order/Encore Training [Session Title]

Quote To Order/Encore Training [Session Title]. Ima Trayner itrayner@timberlake.com. Icebreaker Question . If the error rate for an experienced typist per keystroke is 1%*, how many errors would we have in an manually keyed order with 15 cabinets? 1 error per order ~ 2 errors per order

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Quote To Order/Encore Training [Session Title]

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  1. Quote To Order/Encore Training[Session Title] ImaTrayner itrayner@timberlake.com

  2. Icebreaker Question • If the error rate for an experienced typist per keystroke is 1%*, how many errors would we have in an manually keyed order with 15 cabinets? • 1 error per order • ~ 2 errors per order • 15 errors per order * Jonathan Grudin, researcher at Microsoft 1983

  3. Icebreaker Answer • If the error rate for an experienced typist per keystroke is 1%, how many errors would we have in an manually keyed order with 15 cabinets? • 1 error per order • ~ 2 errors per order • 15 errors per order 1.8 errors/order = (1% errors/character) x (15 cabinets/order) x (12 characters/Description field)

  4. Icebreaker Answer • Data entry is HARD work!

  5. Review Agenda

  6. Set Expectations • Xxx • Yyy • Have fun • Get out on time • Earn a Gold Record!

  7. QTO/Encore Training Notes • Training in 3 scrums. • Content slides • Quiz slides • Intermission slides • This template contains many blank slides which are included as format examples.

  8. This quiz is open book and open teammate. Feel free to ask for help if you need it. Answer this question correctly to earn a single star rating. Quiz #1

  9. Quiz #1 Question #1: • Loremipsum dolor sit amet, consecteturadipiscingelit? • Why is this important?

  10. Quiz #1 Answer #1: • Quisquevolutpatcondimentumvelit.

  11. Quiz #1 Answer #1: • Why is this important? • How it impacts Quest III • How it impacts Maestro • How it impacts OBS • How it impacts the Service Center • How it impacts the Customer

  12. Intermission 10 minutes 9 minutes 8 minutes 7 minutes 6 minutes 5 minutes 4 minutes 3 minutes 2 minutes 1 minute

  13. QTO/Encore Training Notes • Training in 3 scrums. • Content slides • Quiz slides • Intermission slides • This template contains many blank slides which are included as format examples.

  14. Again, this quiz is open book and open teammate. Feel free to compliment your teammates by asking them for help. Answer this question correctly to earn a double star rating. Quiz #2

  15. Quiz #2 Question #2: • Integer necodio, praesen? • Why is this important?

  16. Quiz #2 Answer #2: • Quisquevolutpatcondimentumvelit.

  17. Quiz #2 Answer #2: • Why is this important? • How it impacts Quest III • How it impacts Maestro • How it impacts OBS • How it impacts the Service Center • How it impacts the Customer

  18. Intermission 10 minutes 9 minutes 8 minutes 7 minutes 6 minutes 5 minutes 4 minutes 3 minutes 2 minutes 1 minute

  19. QTO/Encore Training Notes • Training in 3 scrums. • Content slides • Quiz slides • Intermission slides • This template contains many blank slides which are included as format examples.

  20. A lot like life, this quiz is open book and open teammate. Feel free to ask for help when you need it. We’re all in this together. Answer this question correctly to earn a triple star rating. Quiz #3

  21. Quiz #3 Question #3: • Loremipsum dolor sit amet, consecteturadipiscingelit. Integer necodio. Praesen? • Why is this important?

  22. Quiz #3 Answer #3: • Quisquevolutpatcondimentumvelit.

  23. Quiz #3 Answer #3: • Why is this important? • How it impacts Quest III • How it impacts Maestro • How it impacts OBS • How it impacts the Service Center • How it impacts the Customer

  24. Congratulations! You have completed a milestone in your Quote To Order / Encore training. Contact the QTO Training Encore Team to be added to the Leader Board • Email us your progress at SalesAndMarketingDocumentation@Woodmark.com • Visit the Leader Board at http://help.timberlake.com/Encore/Help/Encore_Online_Help.htm#Leader_Board.htm We will send you a certificate and announce the news on our Leader Board as soon as we hear from you.

  25. What comes next in your Quote To Order / Encore training journey? QTO / Encore Training is a 4 part process: • Earn a GOLD by completing the in-class training. • Earn a PLATINUM by completing the on-boarding practical exercises: easy, medium, and hard. • Earn a DOUBLE PLATINUM by completing half of the on-boarding process: 5 orders each for half your Builders. • Earn a GRAMMYby completing the on-boarding, passing your training on to other teammates, and sharing your Encore system skills. Visit the Leader Board at http://help.timberlake.com/Encore/Help/Encore_Online_Help.htm#Leader_Board.htm

  26. Still have questions? We’re here for you. Contact us! Contact the QTO Training Encore Team • Anthony Martinez Regional Quality Manager (RQM)amartinez@timberlake.com • Viqui DillIT Evangelistvdill@woodmark.com

  27. Review Expectations

  28. Feedback?

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