Emotional Intelligence at work

1. Emotional Intelligence at work

2. Definition : • Emotional intelligence is that ability through which you can easily identify, understand and manage your own emotions or emotional states as well as emotions or emotional states of others (i.e. employees at work).

4. Core abilities of emotional intelligence: • Self-awareness • Self-management • Social awareness • Relationship Management

5. Emotional Intelligence: • Managers can use emotional intelligence when dealing with employees from different cultures in the following way; • Social awareness is very important when dealing with employees from different culture as social awareness includes; understanding of emotions, needs, and concerns of employees within organization.

6. Emotional Intelligence • Another ability of emotional intelligence is building strong relations with employees or relationship management. It is very important to have good relations with employees, in that way you can inspire, communicate and influence others to work well in a team and manage conflicts.

7. Cultural differences at work; • When working in a health care setting such as Legacy Hospice, cultural differences will arise affecting how patients, employees, families, and managers communicate with each other. For example, some of these issues may include speaking a different language, speaking with broken English, speaking with an accent that makes it hard for one to understand fully what is said, or different religious beliefs (Axia, 2007).

8. Cultural differences at work place:

9. Cultural differences at work; • Cultural differences can influence how communication is established and at times can also lead to issues of miscommunication between a patient and his or her care providers (Flower, 1992). • The hospice organization discussed currently has a number of different employees who share different cultural backgrounds within the organization and also provides a hotline for employees to call as needed in accordance to language barriers.

10. Cultural differences at work; • Individuals from different cultural may not believe in altering the process of death with the use of methods such as pain medications, antibiotics, or rehydration techniques. • Therefore, when caring for a patient who is reaching his or her last days with these beliefs it is important to have knowledge concerning how the patient feels as not to offend the patient or the family and as a way to provide the best treatment possible.

11. Conclusion: • As we discussed emotional intelligence in detail in previous slides, we can conclude that by using emotional intelligence tools and techniques an employer can easily motivate their employees within organization which ultimately will lead to the accomplishment of organizational goals and objectives.

12. References: • Axia College of University of Phoenix. (2007). Communicating About Health: Current Issues and Perspectives. Retrieved on January 28, 2010, from Axia College, Week two reading, axcess HCS 320-Health Care Communication Strategies course website, 2007 • http://helpguide.org/mental/eq5_raising_emotional_intelligence.htm