Zscaler Customer Success Deployment Advisory Services v2.7, August 2016

1. Zscaler Customer SuccessDeployment Advisory Services v2.7, August 2016 Zscaler Customer Success Team

2. F90 (First 90 Day Customer Experience) Overview Deployment Advisory Services (DAS) are part of a larger overall Zscaler F90 program FIRST 60 FIRST 90 FIRST 30 (Start = Customer PO) ONGOING TRAIN KEY PARTNERS (SHADOW) PARTNERS DELIVER SERVICE PURCHASED ONBOARDING CALL (Introduction to Zscaler) DEPLOYMENT ADVISORY SERVICES (90 days average) CUSTOMER CONTINUES TO DEPLY REMAINING USERS DAS KICK-OFF CALL DAS ENDS, HAND-OVER TO SUPPORT 30-DAY CHECK-IN 60 DAY CHECK-IN 90 DAY CHECK-IN

3. WHY DEPLOYMENT ADVISORY SERVICES ? • EXPERTS • Zscaler experts have experience from world class deployment assistance • Certified DAS partners expand Zscaler services reach 1 • SPEED • Speed time of deployment • Speed time to protection and Zscaler service value 2 3 • OPTIMUM PERFORMANCE • Leverage Zscaler best practices for optimal performance, right from the start • Receive a Zscaler Mission Critical Audit (ZMCA), thatscores your design

4. Zscaler MISSION CRITICAL AUDIT (ZMCA) • WHAT IS IT ? • Review - A design audit by an architect on configuration resiliency/redundancy to ensure optimum service availability through proper configuration. If design or configuration does not meet ZMCA criteria, deficiencies will be documented for the customer as part of the Design Plan 1 2 • BENEFITS ? • Ensure optimum design and configuration for mission critical performance required for proxy gateway services 3 • HOW DO I GET ? • Purchase a qualified DAS Package

5. Service collaboration Zscaler or Certified DAS Partners can deliver Deployment Advisory Services, project collaboration is key CUSTOMER Collaboration CERTIFIED DAS PARTNER ZSCALER DAS

6. DEPLOYMENT ADVISORY SERVICE OVERVIEW DAS designs and launches deployments through best practice guidance, then customers continue to roll-out traffic STAGE 1-ARCHITECT STAGE 2-BUILD STAGE 3-TRAFFIC ROLL-OUT DEFINE CONFIGURE GUIDANCE TEST GUIDANCE DESIGN PHASE-1 LIMITED PHASE-2 EXPANDED 90-DAY CHECK-IN PHASE-3 FINAL • Hand-over from Sales • Review requirements • Design questionnaire • Complete design • Document design • Migration strategy • Test strategy • Best Practice Guidance On: • Traffic forwarding • Authentication • Policy structure • Reporting • Internal IT testing • Test key applications • Test business process • 1 Site • ~10 users • Multiple sites • ~50 users • Road warriors • Expanded users KEY SUCCESS GATES DESIGN PLAN COMPLETE BUILD AND TEST COMPLETE ROLL-OUT LAUNCHED DAS COMPLETE IN 90 DAYS ELSE SERVICE EXPIRES (USE-IT-OR-LOSE-IT)

7. DAS TYPICAL TIMELINE TYPICAL DAS TIMELINE = 90 days 1 - ARCHITECT 2 - BUILD 3 - TRAFFIC ROLL-OUT DEFINE CONFIGURE TEST DESIGN PHASE-1 LIMITED PHASE-2 EXPANDED 90-DAY CHECK-IN PHASE-3 FINAL Week 1 Week 2 Week 3 Week 4-6 Week 6-7 Week 8-9 Week 10-11-12

8. ARCHITECT – STAGE 1 DETAILS

9. BUILD – STAGE 2 DETAILS

10. TRAFFIC ROLL-OUT - STAGE 3 DETAILS

11. DAS PACKAGE COMPARISON DAS PACKAGES PROVIDED PER CUSTOMER TOTAL USER SIZE • Consulting time consumed in 1-hour minimum increments, 1 day = 8 hours • Typical deployment consulting period is 90 days. A 90-day use-it-or-lose-it policy on packages, timed from Zscaler receipt of qualified Purchase Order • Training credits = 1 credit per user required to complete ZCCA, ZCCP courses (lab not included). Credits also expire in 90 days, when the package expires • ZMCA is an audit of the mission critical readiness of the deployment configuration and design. ZMCA recommendation report is provided

12. SERVICE FUNCTIONS + REQUIRED RESOURCES

13. Thank you