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Feedback for Continuous Improvement - Appraisees

Feedback for Continuous Improvement - Appraisees. Pre Course - Ideals. Participants must have the following:. An understanding of SMART objectives SMART objectives in place for 2010/11 – 2 examples Evidence to support the achievement of your objectives

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Feedback for Continuous Improvement - Appraisees

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  1. Feedback for Continuous Improvement - Appraisees

  2. Pre Course - Ideals Participants must have the following: • An understanding of SMART objectives • SMART objectives in place for 2010/11 – 2 examples • Evidence to support the achievement of your objectives • Examples of effective and non-effective feedback you have received and the impact of both on your own motivation

  3. Post Course – Dynamic Learning Logs • At the end of the course you will be asked to write a SMART objective to focus on how you will apply the learning from the workshop in the future • Please use your experience from the workshop, to prepare for your appraisal, provide evidence of your achievements, and be prepared to enter into a 2 way feedback discussion

  4. Outcomes • An understanding of the positive role of feedback, and your own receptiveness to feedback • Practical application of a clear model for giving feedback which has been provided to appraisers • Guidance on preparing for feedback for forthcoming appraisal conversation based on use of LSBU appraisal forms • Insight into the value of SMART objectives and providing evidence to demonstrate achieving them • Personal action plan/SMART objective to improve individual ability to receive/give feedback

  5. S M A R T Objectives • Specific • specify exactly what you should be able to achieve • no vague or ambiguous language. • Measurable • objectively measure the extent to which objectives have been met • Achievable • not too easy • challenging & stimulating • Relevant • objectives should have a clear purpose and benefit • Time –bound • include milestones & deadlines

  6. Feedback – Coaching Style B – ALANCED O – BJECTIVE O – OBSERVED S – PECIFIC T - IMELY • Explore the positives • Explore development areas • Discuss behaviours not the person • This is what I have seen • In this situation • Be sure the feedback is within a reasonable time

  7. Feedback skills – general approach • Invite their comments first • Build on common ground • What went well… • Even better if…..

  8. Talking & Listening 80/20 Rule

  9. Managing your reactions • Stop! • Look! • Listen! • Evaluate

  10. Questing Skills – Gaining clarity Open Probing Summarising Closed Asking questions to gain clarity

  11. Questioning to encourage thinkingThe Dance of Insight Clarification – Repeat back what they have said as a short response – they know you have been listening David Rock

  12. Skills or Behaviour – Finding the balance A Action S Skill K Knowledge A Attitude B Behaviour E Emotions

  13. STAR – Skills • Situation • Task • Action • Result • Alternative • In the meeting last week • You assured me you would have the report competed by Wednesday • Although I received it on time, the statistics hadn’t been updated from last month • and I was unable to present the correct information • Another time, please will you check all of the report before handing it to me

  14. Feedback – Difficult Conversations- Behaviour • Behaviour This is the behaviour I have observed • Effect This is the impact of that behaviour • Environment This is the situation it occurred in • Result This is the result SMART

  15. BEER – Behaviour • Behaviour • Effect • Environment • Result • When we are group situations, you regularly talk over people • And we don’t get to hear everybody’s contributions • The last time this happened was in this morning’s meeting when Sue was explaining the figures • She was clearly upset and didn’t finish her explanation

  16. The Johari Window - Feedback is a gift Known to Self Not Known to Self

  17. Action Planning – SMART objective • Please write a SMART objective to focus on how you will apply the learning from the workshop in the future • Keep a note of the objective and email it to Janet Cattini - janet.cattini@lsbu.ac.uk within 2 weeks of this workshop • Please use your experience from the workshop, to • prepare for your appraisal • provide evidence of your achievements, • enter into a 2 way feedback discussion

  18. Final activity • What feedback would you like to give to your reviewer?

  19. Examples of SMART objectives - 1 Corporate Plan Link How will this objective be measured? Objective 2. An excellent teaching portfolio Develop short courses for two individual units, launch and evaluate by April 2012 The courses will be successful when unit progression is more than 70% Two briefing sessions for students taken place. Encourage student participation on course boards aiming to recruit two additional students by December 2011 Two appointments made.

  20. Examples of SMART objectives - 2 Corporate PlanLink How will this objective be measured? Objective 8. Simpler, faster decision making Work with ICT and the Executive’s office to develop an LSBU project methodology by January 2012. Positive feedback from pilot projects Create online resources by March 2012. Pilot methodology on 3 projects and provide facilitation and training. Methodology available online and evidence of use

  21. Examples of SMART objectives - 3 Corporate Plan Link Objective How will this objective be measured? 9: Helping our staff perform Promote the ‘ICT Skills for Staff’ Blackboard site as a way of benchmarking, testing and developing staff ICT skills Take up and evaluation of materials, aiming for a 20% increase on the previous year. List of new briefing notes against strategic developments. Develop new Briefing Notes to tie in with ongoing University strategic developments

  22. Examples of SMART objectives - 4 Objective • Work with line manager to maximise the effectiveness of current IT systems and feasibility of improved system for support arrangements Measures – • Review the statistics / data collected in Maximizer, and match this with what information we wish to provide and for what purpose.   • Identify clear ways of showing the amount of support provided by the department and how effective this support is for students.  • Discuss the scope of this by September 2010 and put in place a proforma for statistical collection for the start of term.  • Work with line manager to scope the feasability of a system for support arrangements by July 2011

  23. Examples of SMART objectives - 5 Objective • Provide a summary of the support provided during 2009/10 by October 2010, as a basis for developing support for the future. Measures • Review the types of support, the specific difficulties, interventions, recommendations and statistic breakdowns of the service over the year.  • Include feedback from faculties and departments about the service.

  24. Examples of SMART objectives - 6 Objective Ensure all departmental policies, processes and procedures are reviewed and fit for purpose by end July 2011. Identify and prepare new policies/documentation required to complement existing documentation by April 2011 Measures • Existing documentation reviewed and amendments approved by end Oct 2010 • Required new documentation identified and draft documentation prepared by end February 2011 and approved by end April 2011 • Relevant documents uploaded to staff pages on approval (ongoing) 

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