About Bupa Global

1. An update from the Asia Pacific region by Lee Matthews Bupa Global A closer look at Bupa International by Lee Matthews

2. Corporate history and vision • Bupa Group established in UK in 1947 with 38,000 members, Bupa has developed into an internationally respected brand. • Bupa Global established in 1971 to extend our health cover to expatriates around the globe. • Since then, we've expanded our network to 190 countries and grown our membership to over 800,000 people.

3. Our Service Partners BWMA Evacuation, Healthline, Telemedicine, Clinical Support Bupa UK Network Access, Contract Negotiations, Care Management Services (Critical Care, Trauma, Oncology) Sanitas (Spain) Contracting & Case Management International SOS Assistance Services (Healthline, Evacuation, Repatriation) Total Care Network (Greece) Pre-auth, Case Management, Contract Compliance Bupa Malta Clinical Team UnitedHealthcare (USA) Network access, Pre-auth, Claims Processing, Contract Compliance Bupa Hong Kong Pre-auth, Case Management, Contract Compliance, Contract Negotiations Bupa Global Brighton Bupa Latam Network Access, Pre-auth, Contract Compliance OIC (Dubai) Network Access, Pre-auth, Claims Processing, Contract Compliance, Contract Negotiations Bupa Thailand Clinical & contracting Team Medilink (Kenya) Network Access, Pre-auth, Case Management, Contract Compliance Susalud (Colombia) Network Access, Pre-auth, Case Man., Contract Compliance Singapore IMI Pre-auth, Contract Compliance Bupa Australia Network Access, Pre-auth, Contract Compliance, Contract Negotiations Seguros Mercantil (Venezuela) Network Access, Pre-auth, Case Man., Contract Compliance MSO (South Africa) Network Access, Pre-auth, Case Management,Contract Compliance, Contract Negotiations Bupa Arabia Contract Negotiations

4. A leading global organization… Our focus is health, not shareholders. At Bupa we have no shareholders, so the profits we make can go back into providing better treatments and services all around the globe.

5. Overview of the Bupa Group 68 years of heritage… We are 68 years old - we have heritage, our founding principles provide an anchor for our success and growth Our core purpose is to prevent, relieve and cure sickness and ill health of every kind,across all of Bupa’s businesses and geographies, our aim is to provide our customers with high quality health and care products and services. …only in health and care… Bupa’s primary concern is for its customers, we are a provident company with no shareholders, any surplus can be reinvested to provide more and better health and care to our customers globally. In all cases, we aim to treat and care for each customer as an individual. … no shareholders… … scale… Our size and geographical focus continues to shift significantly , allowing us to exercise the benefits of scale and geographical diversity… we take care of lives in more countries than any one of our competitors. Our vision ‘to take care of the lives in our hands’ reflects what we do, and represents our guiding principles. We recently gave more focus to this by articulating our mission ‘to help people live longer, healthier lives’ … values

6. BUPA AWARDS WINNING INSURER • 2009 - Best International Private Medical Insurance Provider • 1999 - Recognised as best provider of international private medical insurance • 2010 to 1999 - 4 times winner – Queen’s Award • For substantial growth in overseas earnings & commercial success • For outstanding achievement. • 1999 to 2009 - 4 times winner - Best Intl Private Medical Insurance Award – UK • 2000 - FT Business Offshore Excellence Award

7. FOCUSING ON OURCUSTOMERSThe benefits - In the words of our customers: 1st class product and service ‘Fast approval fortreatment’ Direct billing Competent and Efficient staff good service from Bupa kind way of communication and handling of claims’ speed at processing and making payments.’ Excellent service Recognized worldwide and it gives me security ‘Website very complete.’ ‘The service iswonderful.’ Serve me in times of need, without delay or question Bupa is there for us when required

8. Moving Forward • In order to continue to be the world leader in health insurance • Invest time and money in continually developing our systems, products, property, people and technology. • Work with hospitals and clinics worldwide, negotiating exclusive rates and service agreements to enforce members get top level care. • Collaborate with the intermediaries and partners constantly to enhance our services, products and communications. • provide individuals and companies worldwide with an excellent healthcare insurance service

9. Membership Cards • 24/7/365 Medical Help • Handle queries from members & providers regarding claims, benefits etc. • Confirm cover to hospitals • Pre-authorisation of claims • Ad-hoc direct settlement for in-patient and day case claims • Online plan management for members • Available second opinion from a world-class specialist for your peace of mind

10. Apply with us. You won’t need to pay for • Family doctor’s Consultation at anytime, almost anywhere • Specialist Consultation at anytime, almost anywhere • Medicine • Hospitalization • Good health care, etc. • For the Global medical covers at special rates, do enquire for an obligation-free quote with following details; we revert in 1 hour (if sent within 9-6PM, UTC +8:00)  • -Email • -Age • -Country of Residence • -Nationality • -Specific needs (if any), e.g. diabetes, maternity, etc • Email: info@medical-intl.com Thank you