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Completed EEO Investigations

Fiscal Year 2008 2nd Quarter ADR/Investigation Findings (Data Source: I-trak Complaint Management System). Completed EEO Investigations. The measure for FY 2008: 50% of investigations will be completed within the regulatory time frames.

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Completed EEO Investigations

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  1. Fiscal Year 20082nd QuarterADR/Investigation Findings(Data Source: I-trak Complaint Management System)

  2. Completed EEO Investigations • The measure for FY 2008: 50% of investigations will be completed within the regulatory time frames. • Regulatory time frames are under 180 days, unless extended by amendment (360 days) or extension (270 days). Definition: A completed Investigation is an investigation where the notice of election is sent to the complainant. • Measure is being met with 60% of investigations completed within the regulatory time frames.

  3. Treasury Complaint Center FY 2008 2nd Quarter Investigation Closure Statistics

  4. Informal ADR Measures • The measure for FY 2008: 30% of complainants who initiate an EEO contact and are offered ADR will participate in the ADR process. • EEO contact refers to when an EEO Counselor or an ADR Intake Officer performs the counseling duties described in Chapter 2 of MD 110. This information is reported in Part One, Section D, of Form 462. • Each bureau determines the types of informal EEO contacts that are eligible to participate in ADR. For example, non-Treasury applicants alleging non-selection are often not eligible to participate in ADR. • Measure is being met with 41% of EEO contacts offered ADR participating in the ADR process. (Had management not declined, 53% of EEO contacts offered ADR may have participated in the ADR process.)

  5. Completed/Ended Counselings For 2nd Quarter FY 2008

  6. ADR Offer Rate of Completed Counselings In The Informal Complaint Process During 2nd Quarter FY 2008 * Of the total 204 contacts during 2nd quarter FY 2008, four were not eligible to participate in ADR.

  7. Participation Rate of Completed Counselings In The Informal Complaint Process Where ADR Was Offered During 2nd Quarter FY 2008 * Of the total 204 contacts during 2nd quarter FY 2008, four were not eligible to participate in ADR.

  8. Declination by Management and Contact Where ADR Was Offered in the Pre-Complaint Process During 2nd Quarter FY 2008

  9. Formal ADR Measures • The measure for FY 2008: ADR is offered to 80% of eligible complainants who file complaints, and of those offered, achieve a 30% participation rate. • Participation rate refers to when both the complainant and management officials agree to enter an ADR process. • Both measures are not being met. ADR was offered to 56% of eligible complainants (73 out of 131 eligible complainants). Of these 73 complainants, 47 (73%) declined participation and management declined participation in 17 instances (27%). Only 9 complainants accepted the offer and ultimately participated in ADR (12%). Had management not declined, a total of 26 complainants offered ADR (36%) may have participated.

  10. Complaint Closures In The Formal Complaint Process Where ADR Was Offered During 2nd Quarter FY 2008 * Of the total of 135 closures during 2nd quarter FY 08, four were not eligible to participate in ADR.

  11. Participation Rate of Complaint Closuresin Formal Complaint Process Where ADR Was Offered During 2nd Quarter FY 2008 * Of the total of 135 closures during 2nd quarter FY 08, four were not eligible to participate in ADR.

  12. Declination by Management and Complainant Where ADR Was Offered in the Formal Complaint Process During 2nd Quarter FY 2008

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