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Chapter 10

Motivating Employees. Chapter 10. By Kelsey Lowe. Brief History. Founder: Sam Walton Opened first Walmart in Rogers, Arkansas in 1962 Sam and his wife, Helen put up 95% of the money to open the first store He then opened 15 more in 1972

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Chapter 10

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  1. Motivating Employees Chapter 10 By Kelsey Lowe

  2. Brief History • Founder: Sam Walton • Opened first Walmart in Rogers, Arkansas in 1962 • Sam and his wife, Helen put up 95% of the money to open the first store • He then opened 15 more in 1972 • When the stock went public 260 more stores, in 11 states, were built by 1980 • In 1983 the first Sam’s Club opened; 1988 first Supercenter • By 1989, there were 1,402 Walmart stores and 123 Sam’s Clubs • Now there are 9,759 stores and clubs in 28 countries • Secret: Give the customer what they want

  3. Employees • Employs 2.1 million associates globally • 1.4 million is the U.S. • One of largest private employers in the U.S. • Largest in Mexico • One of largest in Canada

  4. Herzberg’s Motivating Factors • Question: What creates enthusiasm for workers and makes them work to full potential? • Motivational • 1. Sense of achievement- recognize hard workers in morning meetings • 2. Earned Recognition • 3. Interest in work itself- put the employees in appropriate department • 4. Opportunity for growth- learn department; develop skills in that department • 5. Opportunity for advancement- know steps of the career path • 6. Importance of responsibility- run each department like it was own store

  5. Herzberg’s Motivating Factors Cont. • Hygiene: • 7. Peer and Group relationships- new mangers get a mentor; get together once a week for lunch discussions • 8. Pay- bonuses every quarter; pay increases with promotions • 9. Supervisor’s fairness- family can’t work under family; policies of fairness • 10. Company policies and rules- make fair and consistent work place • 11. Status • 12. Job Security- one of largest companies and it is growing • 13. Supervisors friendliness- surveys on supervisors • 14. Working conditions- inside; clean; safe

  6. Equity Theory • The idea that employees try to maintain equity between inputs and outputs compared to others in similar positions. • Walmart: Employees aren’t allowed to discuss their salaries.

  7. Recognizing a Job Well Done • Promotions aren’t the only way to celebrate a job well done. • Walmart’s ways: • Have the employee stand at the meetings and tell what they have done right • Give them Walmart pins • Ice Cream parties • Closed down Animal Kingdom (Disney World Park) for night and let the employees in for free • Let employees in to Disney World early and let families stay a couple of nights for free • Closed down Universal Studios and let the employees in for free

  8. Questions • 1. What motivates you to work hard at your job? • 2. Do you feel that pay isn’t as important as achievement, recognition and interest in the work that you are doing?

  9. Sources • http://walmartstores.com/AboutUs/297.aspx • http://walmartstores.com/AboutUs/9502.aspx • http://walmartstores.com/pressroom/FactSheets/ • Steve: Walmart District Manager

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