Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Cloud Consulting — Cloud Transition Support For further information on Gartner support for Cloud initiatives visit: • http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Definition —Cloud Transition Support Service Description Gartner will provide transition support to aid the client’s cloud transformation programme for a fixed duration of 3 months. This transition support will ensure named resources are dedicated to this initiative on-site and when appropriate, remotely to assist the client in transitioning to cloud services by: • Supporting programme and project plans and designs, working to address the risks and issues objectively, proactively and realistically with the client, the broker and where needed, the cloud service provider • Ensuring the appropriate tools, techniques, methodologies, and best practices are applied and available to support the management of the programme and its projects • Ensuring the impacts of the cloud transformation on the client’s end-to-end ICT operations management processes are coordinated and managed appropriately • Assisting in stakeholder engagements and supporting organisation readiness preparations Prerequisites • The client will need to select one cloud transformation programme that it wants Gartner to support at any point in the project life cycle Price • Gartner will charge a firm fixed price of £135,078 excl. VAT, incl. all expenses for this service Key Deliverables • Cloud transition support which provides: • Support for the client to innovate and strategise around the cloud transition planning and selection processes • Supporting analysis, research, frameworks, and other relevant work products • Weekly status reports of transition team against agreed deliverables and timeframes Key Benefits Transition support to ensure the programme’s key stakeholders, team, governance processes and tools are appropriately positioned to: • Deliver the identified programme benefits and transition to Cloud services • Coordinate the programme work with the applicable Cloud Service Provider (CSP), incorporating the appropriate parts of the CSP’s transition plan into the programme plan • Deliver the programme to target budget, schedule and specification, ensuring appropriate schedule estimates are in place for coordinating and communicating with the CSP • Implement the planned solution(s) • Create a culture of ongoing information exchange with the CSP to minimise programme and project disruptions • Manage the expected organisational change and minimise adverse impacts to end users and vendors

3. Gartner Service Definition —Cloud Transition Support Full List of Deliverables • Health Check report that provides: • Health Scorecard summary for each of three projects within the programme highlighting key risks, issues and prioritised recommendations • Detailed project risk findings and actionable recommendations for each of three projects within the programme • Health Scorecard summary for the overall programme with risk findings and actionable recommendations for mitigating programme risks • Electronic copies of any supporting analyses, research, frameworks, and other relevant work products • Final presentation to executive stakeholders

4. Gartner Service Definition —Cloud Transition Support Gartner Project Team Roles Project Schedule • Gartner anticipates completion of this engagement within nine weeks Client Project Team Roles • Program Sponsor • Project Managers • Key business and IT stakeholders Project Approach • Week 0: Project initiation • Week 1: Plan for cloud transformation programme health check: • Review programme and project team structures and overall status and schedule team review sessions • Request and review project documents to be reviewed, provided by the client • Conduct interviews with key stakeholders, review appropriate deliverables and capture findings of each of three projects within the programme and for the overall programme • Week 2 to 5: Conduct cloud transformation programme health check (on-site): • Conduct interviews with key stakeholders, review appropriate deliverables and capture findings for up to and including three projects within the programme and for the overall programme • Review draft findings • Week 6 to 7: Develop cloud transformation health check report: • Develop health scorecard summary for up to and including three projects within the programme highlighting key risks, issues and prioritised recommendations • Develop health scorecard summary for the overall programme with risk findings and actionable recommendations for mitigating programme risks • Week 8 to 9: Finalise and present health check report: • Develop overall programme health conclusions and summary report • Present report to key client stakeholders

5. Gartner Service Definition —Cloud Transition Support Reasons Why Others Use Gartner • Gartner created the IT Research industry 32 years ago, and our reputation speaks for itself. Gartner Research is the only IT research informed by both the technology end user and provider’s perspectives. We use our research as the basis for our Consulting solutions, methodologies and tools; and, we leverage our research and our industry‑leading analysts, as needed, throughout our Consulting engagements. So, when our clients buy Gartner Consulting, they are buying Gartner Research • Articulating a clear ICT Value Proposition that is framed such that cloud opportunities are highlighted appropriately is a foundational pillar in approving and executing change. Without evidenceto secure informed consent to an updated ICT Value Proposition there is a danger that Cloud opportunities are missed, or pursued for inappropriate reasons • A clear view of what changes to make to ensure the organisation is better able to recognise, evaluate, decide and execute on Cloud initiatives (and the rationale for making such changes) Prerequisites • The client must have selected and agreed three projects under its cloud transformation programme that it wants Gartner to assess. The projects can be at any point in the project life cycle, after the project has commenced Any Additional Information • There is no additional information related to this service

6. Gartner Service Definition —Cloud Transition Support Assumptions • The client will designate a project manager as primary point of contact who will work closely with Gartner as needed and will: (a) approve priorities/task plans/schedules; (b) facilitate scheduling of interviews with personnel; (c) notify Gartner in writing of project issues and assist in their resolution • Client will review and approve documents within five business days. If no formal approval/rejection is received within that time, the deliverable is considered accepted • Client personnel will be made available per the schedule agreed in the kickoff meeting • The due diligence (as‑is) data are reasonably available via interviews and documentation review • Client provides timely access to personnel to be interviewed. These personnel will be able to answer questions, provide documentation and attend sessions • Project pricing assumes that Gartner will conduct a maximum of 30-40 interviews/workshops over a period of 4 weeks and that the client will arrange all sessions with the client’s personnel. Gartner will leverage synergies across the programme to avoid redundant interviews with client stakeholders • All data collection/interviews/workshops will take place via phone or in person as agreed at the project kickoff • With the exception of meetings and workshops, Gartner work will be performed at Gartner locations • Offices, phones, printing/copying and Internet access will be available to Gartner at client locations • Gartner will use Microsoft Office for the production of any engagement documentation • Any requests for additional information and/or deliverables(beyond the details described in this service definition) that are made will be considered a change in scope and will be handled accordingly (see Changes to Scope). This does not apply to clarification questions Changes to Scope • The scope of the engagement is defined herein. All client requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work • As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition

7. Gartner Service Definition —Cloud Transition Support Information Assurance • Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands • Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively Data Restoration • No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Backup Restore and Disaster Recovery • The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor. At the conclusion of the service described all deliverables and any supporting information is handed over to the client

8. Gartner Service Definition —Cloud Transition Support Onboarding • Gartner does not offer onboarding services, however, Gartner will hold a kickoff meeting with the client to ensure understanding of the engagement objectives, scope, schedule, and milestones, roles, responsibilities and required resources for Gartner and the client. Gartner will also discuss anticipated risks and mitigation plans, based on lessons learned from past experience. Gartner will gather any relevant background material from the client Offboarding • Gartner does not offer offboarding services, however, Gartner will close down the engagement, upon conclusion, ensuring all necessary skills and information are transferred appropriately and in a timely manner to the client

9. Gartner Service Definition —Cloud Transition Support Pricing • Gartner will charge a firm fixed price of £135,078 excl. VAT, incl. all expenses for this service Financial Recompense Model • if a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement Ordering and Invoicing Process • Gartner will bill for 100% of the professional fees at contract signing • All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices Termination Terms (by Consumer/by the Supplier) • Services may be terminated without cause by the Customer on at least thirty (30) Working Days notice

10. Gartner Service Definition —Cloud Transition Support Service Management • This is not applicable to this service. The service will be managed as described under the Statement of Work component of this Service Definition Service Constraints • This is not applicable to this service Service Levels • This is not applicable to this service

11. Gartner Service Definition —Cloud Transition Support Training • This is not applicable to this service. At the start of the engagement Gartner will confirm the risk categories to be assessed for each of the projects within the programme Consumer Responsibilities • Provision of the necessary resources, systems and documentation for review for each of three projects within the programme • Responsible for managing logistics on client’s site for the duration of the engagement • Assign a client Project Manager to work as a single point contact between the Gartner team and the client • Identify the right people for the interviews/workshops, schedule and communicate the intent of the engagement. Interviews will be scheduled to occur during the first four weeks of the engagement • Provide facilities for workshops and Gartner workspace • Collate and send all relevant data prior to meetings • Ensure attendance at kickoff meeting and any subsequent interviews and meetings by Project Sponsor, Project Manager and other key stakeholders, as determined prior, during and post kickoff Trial Service • Gartner does not offer a trial service option in relation to this service Technical Requirements • Gartner will require access to: • Any information requested (some may be potentially sensitive) regarding the cloud transformation programme and three of its projects electronically and/or in paper format • Cloud Service Provider information electronically and/or in paper format