Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Consulting for Cloud:Gartner Infrastructure Support — Private Cloud Optimisation for Data Centres For further information on Gartner support for Cloud initiatives visit: • http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Definition —Private Cloud Optimisation for Data Centres Service Description Gartner will produce a cloud optimisation strategy for government organisations that need to determine whether their existing data centre provision is fitness for purpose and economically viable. This service offering will compare the existing data centre provision with viable private cloud alternatives using the latest market data, vendor offerings and 'as a Service (aaS)' products. The outcome will be a report that supplies the organisation with the best evidence to select and initiate the most cost effective, compliant and strategically aligned data centre option Key Deliverables • Optimisation workshop where current costs are analysed, capabilities are reviewed and possible alternatives discussed and agreed. • Key findings and recommendations with milestone plans for change documented in strategy report. • Assessment of Private Cloud and data centre services capabilities (dimensions include costs, skills, processes, technologies in use, capacity) • Review of market alternatives and comparison of vendor offerings including representative costs, compared to existing charges. Project Initiation • Kickoff meeting materials, including draft project schedule and outline data gathering templates supporting Workstreams A and B (see project schedule), e.g., starter-set stakeholder questionnaires, cost analysis spreadsheets. • Agreed plan including target dates for interviews/workshopsand reviews. • Confirmation of arrangements for project governance (e.g. timetable of activities for regular meetings, reporting requirements, identification of Project Steering Group etc.). • Identification of key individuals who can support the data gathering requirements of the Workstreams within the client (e.g. Financial team leaders, software/hardware technical specialists, HR point of contact). Key Benefits • Baseline service component costs for the client ICT operation (typically includes costs for hardware, software, personnel, network, accommodation and outsourced contracts) for analysis • Development of a ‘peer’ profile (selected from the Gartner Benchmarking Databases) of other, similar, organisations that operate Private Cloud ICTservices and use of this as a means of comparison to the client ICTservices. Identification of optimisation opportunities • ‘Long list’ of potential service delivery alternatives • Identification of relevant vendor capabilities for service delivery alternatives • Workshop materials to support discussion of potential ‘future state’ alternatives • Short list of preferred alternatives for stakeholder discussion and for onward further analysis • Pricing assessment of shortlisted service delivery alternative options • Draft Strategy Report workshop to discuss study findings • Refined Strategy Report following receipt of client feedback • Full project report providing the client infrastructure strategy • Executive briefing of key elements from the study • Project completion activities (as may be required through the client project management processes) • The client ICTEnvironment Summary document for onward use • The client ICTteam member staffing profile and high level skills assessment • “Service requirements” summary document for onward use within the project. This will be required to – for example – enable enable modelling of alternative delivery models Pricing • Gartner will charge a firm fixed price of £168,659 excl. VAT, incl. all expenses for this service.

3. Gartner Service Definition —Private Cloud Optimisation for Data Centres Gartner Project Team Roles Project Schedule • Project Schedule • Gartner anticipates completion of this service within 12 weeks • Client Project Team Roles • Project Sponsor • Project Manager • Key stakeholders, e.g., DC manager, business application owners, architects, etc.

4. Gartner Service Definition —Private Cloud Optimisation for Data Centres Prerequisites • No other prerequisites than the ones stated in the assumptions. Deliverables • Strategic alignment report: future services must align to the client’s current ICT and Applications Strategy and be operable fulfilling data privacy and other legislative requirements. • Comparison of potential alternatives: an options appraisal provides analysis of different ways of delivering ICT services. For example these alternatives span from continuing with existing in-house hosting arrangements (in various formats) through to exploiting the most modern technologies such as external multi-tenanted Cloud-based services – but these have different risk profiles. Alternatives must be evaluated against industry best practice and government policies. A relative cost assessment is needed to identify current costs versus those of viable alternatives. • Service requirements: the client business applications have different needs of disaster recovery and business continuity arrangements. • Market capabilities: understanding on how the market is evolving and what suppliers can provide so that these ideas can be incorporated into a “future services world” strategy. • Executive Level Presentation

5. Gartner Service Definition —Private Cloud Optimisation for Data Centres Assumptions • The due diligence (‘as‑is’) data are reasonably available via interviews and documentation review. • The client will provide timely access to all appropriate personnel to be interviewed. These personnel will have the ability to provide data necessary to complete this project, answer questions, provide existing documentation and attend working sessions. • Service pricing and timescales assumes that Gartner will conduct up to 10 stakeholder interviews and 6 major workshops in the course of delivering this project, and that the client will arrange all sessions with the client personnel. • All data collection and interviews/workshops will take place via telephone or in person at the client offices. • The client will designate a project manager to act as the primary point of contact for this project who will be expected to work closely with the Gartner employees as needed and will: (a) approve project priorities, detailed task plans and schedules; (b) facilitate the scheduling of Gartner interviews with appropriate client personnel; (c) notify Gartner in writing of any project or performance issues; and (d) assist in resolving project issues that may arise. • The work effort described in this service definition assumes that the client personnel are available to assist in the project as defined in this Proposal. In the event that the client personnel are not available, a change of scope may be necessary. • The client will review and approve documents within five business days. If no formal approval or rejection is received within that time, the deliverable is considered to be accepted by the client. • The client is to schedule the client resources for project activities and provide meeting facilities as necessary. • The client personnel will be made available per the final project schedule. • Any requests for additional information (beyond the details described in the tasks above) that are made by the client will be considered a change in scope for this engagement and will be handled accordingly . • All deliverables will be developed using Microsoft Office products (for example, Project, Excel, Word and PowerPoint). Changes to Scope • The scope of the engagement is defined herein. All client requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work. • As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition.

6. Gartner Service Definition —Private Cloud Optimisation for Data Centres Information Assurance • Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands. • Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively. Backup Restore and Disaster Recovery • The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue. Data Restoration • No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service. Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor. At the conclusion of the service described all deliverables and any supporting information is handed over to the client.

7. Gartner Service Definition —Private Cloud Optimisation for Data Centres Onboarding • Gartner does not offer onboarding services, however, Gartner will hold a kickoff meeting with the client to ensure understanding of the engagement objectives, scope, schedule, and milestones, roles, responsibilities and required resources for Gartner and the client. Gartner will also discuss anticipated risks and mitigation plans, based on lessons learned from past experience. Gartner will gather any relevant background material from the client. Offboarding • Gartner does not offer offboarding services, however, Gartner will close down the engagement , upon conclusion, ensuring all necessary skills and information are transferred appropriately and in a timely manner to the client.

8. Gartner Service Definition —Private Cloud Optimisation for Data Centres Pricing • Gartner will charge a firm fixed price of £168,659 excl. VAT, incl. all expenses for this service. Ordering and Invoicing Process • Gartner will bill for 100% of the professional fees at contract signing. • All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices. Financial Recompense Model • In the event that a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement. Termination Terms (by Consumer / by the Supplier) • Services may be terminated without cause by the Customer on at least thirty (30) Working Days’ notice.

9. Gartner Service Definition —Private Cloud Optimisation for Data Centres Service Management • This is not applicable to this service. The service will be managed as described under the Statement of Work component of this Service Definition. Service Constraints • This is not applicable to this service. Service Levels • This is not applicable to this service.

10. Gartner Service Definition —Private Cloud Optimisation for Data Centres Training • Gartner will provide the client project manager and client’s team coaching to the client's optimisation project. Trial Service • Gartner does not offer a trial service option in relation to this service. Consumer Responsibilities • Provision of the necessary resources, systems and documentation for review • Responsible for managing logistics on client’s site for the duration of the engagement • Assign a client Project Manager to work as a single point contact between the Gartner team and the client • Identify the right people for the interviews/ workshops, schedule and communicate the intent of the engagement • Provide facilities for workshops and Gartner Work Space • Collate and send all relevant data prior to the meeting • Ensure attendance at kickoff meeting and any subsequent interviews and meetings by Project Sponsor, Project Manager and other key stakeholders, as determined prior, during and post kickoff Technical Requirements • Gartner will require access to: • Any information requested (some may be potentially sensitive) regarding the data centre optimisation project, electronically and /or in paper format • Where applicable: provider information electronically and/or in paper format