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Quality: “assurance & improvement”

Join us for a collaborative session focusing on improving quality assessments for care homes, domiciliary, and supported living. Explore multi-agency meetings and joint decision-making to meet regulatory and contractual requirements efficiently. Share insights, address gaps, and develop solutions for a robust quality assurance approach.

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Quality: “assurance & improvement”

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  1. Quality: “assurance & improvement”

  2. Welcome • Brief presentation 10 mins • Group exercise 25 min + 10 mins feedback / next steps • Car park area – thoughts and ideas

  3. Working together • Shared conversations; shared decision-making/ challenge • Multi-agency meetings with CQC, CCG, CHC & CC • Joint development of new quality assessments for care homes, domiciliary & supported living • Developing a joint escalation process • Joint decision making between health and social care on placement suspensions

  4. The ‘fit’ with regulatory requirements Regulatory • Support services to meet HSCA Regulations & achieve positive CQC rating • Gain understanding of market position – cannot be achieved through regulation alone • Meet Local Authority Care Act requirements to ensure continuation of service if services are failing

  5. The ‘fit’ with contractual requirements Contractual • Council & NHS Kernow working together to develop quality assurance approach that underpins joint contractual agreements • Commissioning & quality assurance working together to ensure providers supported to delivery good quality, sustainable services able to deliver required performance, quality &outcomes for the people who use them • Contract review meetings will include a discussion about any identified quality issues and how this relates to contract compliance • Local thematic intelligence arising from quality and contract reviews will be used to improve the whole system.

  6. Group Exercise: Developing the future quality assessment process Please discuss on your table: • In your organisation how do you currently assess quality? • What is your experience of quality assessments by commissioners and CQC? What elements are useful? • What do you consider to be the gaps and what would your solutions be?

  7. Thank you for coming Sam Jacobs Kate Alcock Nikki Thomas nikki.thomas@nhs.net Cornwall CouncilCounty HallTruro TR1 3AYTel: 0300 1234 100www.cornwall.gov.uk

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