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Deliver a positive ROI - align to strategic objectives Lyn Bosanquet Director, Information Services UNSW Library l.bosanquet@unsw.edu.au. Higher Education Environment. Higher Ed is big business Competition for resources Strategic objectives Accountabilities Measureable contributions
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Deliver a positive ROI - align to strategic objectivesLyn BosanquetDirector, Information Services UNSW Libraryl.bosanquet@unsw.edu.au
Higher Education Environment • Higher Ed is big business • Competition for resources • Strategic objectives • Accountabilities • Measureable contributions • Value and RoIs
Libraries need to show value • Define the value • Create a value statement that is clearly articulated • Create a communications model • Set objective measures • Talk about the results Not seen, not understood, not valued, not funded
Align to strategic objectives • Understand the institutions objectives • Identify how Library activities support these • Put measures in place to show contribution If the objectives change, then the Library’s services need to change
Structure is everything • Grow expertise • Develop focus • Create efficiencies • Identify measureable outcomes for each team • Create flexibility • Generate a culture of change • Exercise control / set standards
Services to Support Research • Confusion around publishing options • What does impact actually mean • I know everyone in my field, don’t I? • My school is the best in this field, isn’t it? • Research Trends • Journal trends • Research management industry
Research Impact Measurement • Publication Activity Reports • Research Impact Statements • The H Index • Research Trends Reports • ERA • Journal trends
There is no silver bullet • Align to strategic objectives • Identify services to meet the objectives • Establish measures • Communicate • Report on measures