Telecommuting

1. Telecommuting Leif Hemstad WW Director – Premier Field Engineering Microsoft March 16, 2011

2. Telecommuting At Scale Asia • APAC • India: • Japan: • Greater China: EMEA Americas Central and Eastern Europe: Germany: MEA: UK: Western Europe: Canada: United States: Latin America:

3. Why Telecommuting is Important to Me

4. Importance to My Business • Attract, Recruit and Retain Team Members • Team Members control their Work/Life Balance • My Workgroup Health is 12% higher than the rest of Microsoft • $11K - $25K of Infrastructure Cost to Office-based Team Members goes away • Closer Customer Connection • Reduced Sick and Disability Time • Business Continuity

5. 63 Million Americans will Telecommute by 2016 - Forrester Research “US Telecommuting Forecast, 2009 To 2016”

6. Enabling Telecommuting Business Technology Infrastructure Customers Neighbors Suppliers Vendors Team Member/ Employee HR Culture

7. 1 2 3 4 5 Technology is a Must Instant Messaging Meeting-Centric Collaboration Tools Social Networks Security Telephone Support

8. Key Learnings to Share • Walk In Their Shoes • Don’t Go All In immediately – Evolve • Not all team members can handle • Business and Cost Models • Technology Start Up Costs – Monthly Savings – Face-to-Face Investment • Communication is Amplified • Office Becomes a Community Center • Impact on the physical office or facility