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Program Overview

2011. Baldrige Performance Excellence Program. Program Overview. Baldrige Performance Excellence Program | www.nist.gov/baldrige. Baldrige Program. Applying for the award Program achievements How to learn more Self-assessment tools. Who we are History Baldrige community

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Program Overview

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  1. 2011 Baldrige Performance ExcellenceProgram Program Overview Baldrige Performance Excellence Program | www.nist.gov/baldrige

  2. Baldrige Program • Applying for the award • Program achievements • How to learn more • Self-assessment tools • Who we are • History • Baldrige community • Performance excellence • Baldrige Criteria

  3. What Is the Baldrige Program? • Operates as a unique public-private partnership • Educates organizations on achieving performance excellence • Manages the Malcolm Baldrige National Quality Award

  4. Program History Malcolm Baldrige National Quality Improvement Act of 1987, Public Law 100-107 • Created award program to • identify/recognize role-model businesses • establish criteria for evaluating improvement efforts • disseminate/share best practices • Expanded to health care and education (1998) • Expanded to nonprofit sector (2005)

  5. Baldrige Community Board of Overseers Department of Commerce Foundation for the Malcolm Baldrige National Quality Award National Institute of Standards and Technology Baldrige Award Recipients • Cooperating Organizations • Alliance for Performance Excellence • Professional Societies • Trade Associations • State and Local Programs Contractor ASQ • Board of Examiners • Judges • Senior Examiners • Examiners

  6. Performance Excellence An integrated approach to organizational performance management that results in • delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability • improvement of overall organizational effectiveness and capabilities • organizational and personal learning

  7. The Baldrige Criteria • Are considered a validated organizational performance assessment tool • Define performance excellence • Are used to identify award recipients • Are used by diverse organizations in all sectors of the U.S. economy • Comprise an Organizational Profile and seven categories—an integrated management framework • Are updated regularly (currently ,every two years)

  8. Applying for the Baldrige Award • Manufacturing • Service • Small business (manufacturing or service) • Education (for-profit and nonprofit) • Health care (for-profit and nonprofit) • Nonprofit, including charities and government agencies

  9. 2010 Baldrige Award Recipients MEDRAD (manufacturing)

  10. 2010 Award Recipients(continued) Nestlé Purina PetCare (manufacturing)

  11. 2010 Award Recipients(continued) Freese & Nichols (small business)

  12. 2010 Award Recipients (continued) K&N Management (small business)

  13. 2010 Award Recipients (continued) Studer Group (small business)

  14. 2010 Award Recipients (continued) Advocate Good Samaritan Hospital (health care)

  15. 2010 Award Recipients (continued) Montgomery County Public Schools (education)

  16. Program Achievements • Created a national and international standard for performance excellence • Produced role models • Shared best management practices • Generated award programs • Raised U.S. competitiveness • Established outreach and education systems

  17. How to Learn More • Visit the Baldrige Program at www.nist.gov/baldrige • Contact your state or local Baldrige-based program • Attend a Baldrige regional or national conference • Participate in an award recipient sharing day/workshop • Become a state/local or national examiner

  18. Self-Assessment Tools • Your Guide to Performance Excellence • easyInsight • Are We Making Progress? questionnaire • Are We Making Progress as Leaders? questionnaire • Organizational Profile • Criteria for Performance Excellence

  19. 2011 For More Information • Criteria booklets • Self-assessment tools based on the Criteria • Award recipient videos and profiles • Case studies • Baldrige community www.nist.gov/baldrige baldrige@nist.gov (301) 975-2036 Baldrige Performance Excellence Program | www.nist.gov/baldrige

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