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DISPA 2012 - Innovation in Public Service Delivery Copenhagen, 10-11 May 2012

DISPA 2012 - Innovation in Public Service Delivery Copenhagen, 10-11 May 2012. A EUROPEAN VIEW ON INNOVATION INITIATIVES BASED ON THE EPSA 2011 STUDIES Prof. Dr. Marga PR ÖHL, Director-General, EIPA Maastricht. EPSA KNOWHOW TRANSFER TRENDS AND BEST PRACTICES EPSA 2011.

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DISPA 2012 - Innovation in Public Service Delivery Copenhagen, 10-11 May 2012

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  1. DISPA 2012 - Innovation in Public Service DeliveryCopenhagen, 10-11 May 2012 A EUROPEAN VIEW ON INNOVATION INITIATIVES BASED ON THE EPSA 2011 STUDIES Prof. Dr. Marga PRÖHL, Director-General, EIPA Maastricht

  2. EPSA KNOWHOW TRANSFER TRENDS AND BEST PRACTICES EPSA 2011 WHICH TRENDS ON INNOVATION OF PUBLIC SERVICES SHOWS EPSA?

  3. The European Public Sector Award...More than just an award! The EPSA brings together the best, most innovative and efficient performers from the European public sector. By highlighting exemplary models of innovative public performance, the award serves as a catalyst for continued progress in addressing Europe’s most pressing concerns. Tool for disseminating new problem-solving models and for supporting the EU 2020 strategy for a smart, sustainable and inclusive growth. Vision: To create an arena in which Europe’s public sector institutions can excel and become an exemplar for the rest of the world.

  4. Luxembourg • The Netherlands • Poland • Spain • Switzerland • EU Commission • Austria • Cyprus • Denmark • Germany • Hungary • Italy Insert your own text here Insrt your own text here With the support of: Private Sponsors: The EPSA 2011 Institutional (Co-financing) Partners

  5. EUROPEAN PUBLIC SECTOR AWARD(EPSA) 2011

  6. EPSA 2011 Final Conference & Award Ceremony Maastricht (NL), 15 – 17 November 2011

  7. The EPSA 2011 – Overview of General Results In total, more than 350 European public organisations have registered on the EPSA online system; 274 applications have finally been submitted and were eligible; Applications were received from 32 European countries and 7 from EU Institutions; Among the "top submitters" were countries such as Spain, Romania, Austria, Italy, Poland and Germany.

  8. Applications per Country Lithuania 2 Malta 2 Netherlands 7 Norway 3 Poland 21 Portugal 11 Romania 30 Slovakia 1 Slovenia 1 Spain 47 Sweden 1 Switzerland 11 Turkey 2 Ukraine 1 United Kingdom 4 EU Institutions 7 Albania 1 Austria 24 Belgium 10 Bulgaria 8 Croatia 3 Cyprus 3 Czech Republic 1 Denmark 4 Estonia 3 Finland 3 France 2 FYR Macedonia 1 Germany 19 Greece 2 Hungary 8 Ireland 8 Italy 23 TOTAL 274

  9. EPSA 2011 Themes Theme I Smart Public Service Delivery in a Cold Economic Climate Theme II Opening Up the Public Sector Through Collaborative Governance Theme III Going Green: Concrete Solutions from the Public Sector

  10. Applications by Administrative Level Local: 116 Regional: 66 National: 85 EU Institutions: 7 Total: 274

  11. Applications by Thematic Area Theme 1: 103 Theme 2: 115 Theme 3: 56 Total: 274

  12. EPSA 2011 - NOMINEES THEME 1 Smart Public Service Delivery in a Cold Economic Climate Change² - City of Mannheim: Achieving more together (Germany) Winner: Political Management based on Economic Stringency and Strategic Budgets (Bilbao, Spain) NDLA: Innovation in acquisition, development and distribution of digital learning resources (Norway) High technology at low cost in the management of CAP subsidies in Catalonia (Spain) Effectiveness in Healthcare. Computer system to manage the surgical process (Forli, Italy)

  13. Opening Up the Public Sector through Collaborative Governance The City of Barcelona’s food markets remodelling process (Spain) Show Colours for Münster (Germany) Winner: Civil society involvement in the welcoming and integration of immigrants (Portugal) Introduction of an interactive search-, allocation and administrative procedure for child care services (Heidenau, Germany) Mijn Borne 2030 – Joint vision (Borne, The Netherlands) EPSA 2011 - NOMINEES THEME 2

  14. EPSA 2011 - NOMINEES THEME 3 Going Green: Concrete Solutions from the Public Sector Porto, a Water Sensitive City: Sustainable Management of Urban Water Cycle (Portugal) ECO2 - Eco-efficient Tampere 2020 (Finland) Winner: "ÖkoKauf Wien" - "EcoBuy Vienna" (Austria) More Forest for More Life (Arad County, Romania) The SITXELL project: Integrating natural values and ecosystem benefits into land planning (Barcelona Provincial Government, Spain)

  15. Key messages and trends 2. Importance of commitment at all levels for reform processes, particularly the top level 1. Need for a successful strategic framework for budget & services reform • What public expenditure level is sustainable? • What level of public service delivery is acceptable? • Clarity of objectives (linked to ability to set priorities) • Co-design and production of services by users • Skills: strategic planning, budgeting, CAF, collaborative production to (e-)services • Budgeting and service reviews are, in the end, political decisions, so political support is essential. • A fully-fledged process of reform in a public administration works better when it engages those responsible for making it work at middle management and operational level. • Skills: CAF, communication and negotiation skills, change and HR management skills, (political) leadership skills

  16. Key messages and trends 4. Technological innovation is an enabler of service reform 3. Innovation takes place at all levels of government • Technological innovation can result in significant improvements in service delivery standards and/or reduced costs. • In considering innovation, public authorities should actively seek for good practice from other public authorities. • Skills: teaming up with experts on new technologies, benchmarking and matching skills • Successful processes happen at all levels of government and in different political systems; • No indication or evidence per se that such reviews or reforms are easier or more difficult in a specific form of governmental structure (centralized, decentralized etc.) • Skills: review of innovative solutions at different levels of government, multi-level governance skills

  17. Key messages and trends 7. Integration of social groups facilitates innovation and ownership 5. Opening up processes to citizens supports innovation 6. New social media & transparent communication are sources for innovation • Greater influence to active involvement of citizens and the private sector. • It also results in greater administrative efficiency, as well as the financial benefits of not having to allocate as many resources to a particular area or process. • Skills: communication and participatory techniques, cooperation with media • The use of the internet is the most significant element in facilitating the overall aim of transparency. • Access to information supports citizens’ involvement. • Increased trust in the public sector as another result. • Skills: utilization of social media in PA, (e-)citizen involvement techniques, data protection and accessibility skills • Initiatives to integrate specific social groups within the general public takes the idea of collaborative governance even further. • Working together towards a common goal, creates ownership and increases outcome acceptance. • Skills: communication, negotiation, participation techniques

  18. Key messages and trends 8. Stronger innovovation base through partnership with private sector 8. Stronger innovation base through partnership with private sector 9. Make innovation transferable – through evaluation • The responsibility of decision makers does not change, only the level of openness and involvement. • Partnership of private and public sector strengthens innovation base. • Skills: communication, negotiations, contracting, PPP • Measuring and evaluating outcome is essential when it comes to transferring knowledge. • Challenges related to performance measurement are linked to expectations and Cost-Benefit-Analysis. • Skills: evaluation, quantitative techniques, CBA

  19. Key messages and trends 10. Professional exchange and networking supports innovation 11. ’Branding’ is an important awareness - raising tool to spread innovation • Membership to networks at European, national, regional or local level support innovative initiatives and their quality. • Innovation needs continuation and a strong exchange with other administrations. • Skills: networking, benchmarking, quality management, matching and broker skills • Communication and awareness raising are important elements of many initiatives. • ‘Branding’ can be an essential element of a communication strategy. • Skills: media communication, marketing, corporate identity building skills

  20. EPSA 2011 Publications

  21. Thank you for your attention Prof. Dr. Marga Pröhl m.proehl@eipa.eu www.eipa.eu

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