Ross Smith - Using Games and Play in Skype to Help Connect and Connect with Customers
Ross Smith, Director of Engineering - Skype, Microsoft
This presentation was given at the 2017 Serious Play Conference, hosted by the George Mason University - Virginia Serious Play Institute.
Games in the classroom help students. This session will talk about how Microsoft’s Skype in the Classroom program uses games to connect classrooms, build bridges between students and the outside world, attend virtual field trips, and motivate teachers through learning exercises. In addition, the speaker will talk about how Microsoft’s community forum makes heavy use of game mechanics to drive engagement, recruit ambassadors, and motivate people to help each other with problems. He’ll reveal some very interesting data behind a large scale community effort.
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