ASSESSING THE NEEDS OF THE 21 ST CENTURY STUDENT

1. ASSESSING THE NEEDS OF THE 21ST CENTURY STUDENT PRESENTED BY GERMAINE CAREY-PALMER DILLARD UNIVERSITY

2. Definition & Question The act of assessing; appraisal; evaluation How do we assess current students?

3. INTRODUCTION This presentation will use survey questions to assess the needs of current students Show how millennial students differ Explore ways to reach them where they are

4. Yesterday’s Student Relied on print formats for information Watched more news programs Communicated through letters and used landline telephones

5. Today’s students Are cyber information driven Watch YouTube Google to access information Use cell phones for contact with others

6. Pre-Millennial Students Communicated face-to-face Utilized the library more Attended physical classroom settings

7. Post-Millennial Students Use social networking sites to communicate Utilize virtual libraries for information Attend on-line class

8. Why do we need assessment? The Librarians at Dillard University wanted to find out what resources students utilize They formulated some survey questions to assess the needs of the students The plan is to use what they learn to improve library services

9. Sample Survey Questions 2008-2009 Indicate how frequently you have used the library in the past year a) never b) 1-5 times c) 6-10 times d) more than 10 times Have you ever used the library databases? a) never b) 1-5 times c) 6-10 times d) more than 10 times What kind of library resources do you use for assignments? a) course reserves b) supplemental readings c) interlibrary loan

10. Frequency of Library Use How frequently do you use the library t? Students Respondents Daily 21% 14% Weekly 34% 12% Monthly 17% 6% Yearly 10% 17% Not at all 6% 32%

11. Sample Survey Questions 2010-2011 Do you prefer online library resources or print forms ? Would you like to receive text messages from the library on new resources? Do you view the library as being too traditional?

12. Library Resource Usage Do you prefer online library resources or print forms? Sources Considered Preferred Choice Respondents Search engines 68% 80% Library (physical) 16% 11% Online resources 12% 10%

13. Social Networking Receipt Would you be receptive to library updates through social networking outlets? Sources Considered Preferred Choice Respondents Text Message 42% 80% Twitter 21% 6% Facebook 30% 11% MySpace 4% 2% Email 3% 2%

14. Summary The findings are ongoing and will change the way in which we disseminate information from the library to our students as well as which services will be curtailed or combined to better suit the needs of our students. In addition the budget will be the most important consideration in this assessment.