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Costa Rica's E-Government Portal for a Knowledge-Based Economy

Explore Costa Rica's E-Government project aiming to enhance citizen services and promote a shift to a knowledge-based economy through ICT solutions. This portal offers informative, communicational, and transactional services, connecting citizens with public institutions.

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Costa Rica's E-Government Portal for a Knowledge-Based Economy

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  1. Knowledge Based Economy "We are going to relate with the world-wide economy competing with jobs qualified not with low wages”. Dr. Abel Pacheco. 8 de mayo del 2002

  2. On line e-government site • On line site proposes to strengthen e-government informative, communicational and transactional services. • On line public services will connect citizens with public institutions. • It is a unique tool to build inter governmental relations as well to support state control management. • E-government site will open opportunities for Costa Rica to participate in knowledge society.

  3. Project main objectives • Overall solution: Costa Rican government requires an overall solution based on ICT in order to supportits administrative management. • Inter institutional relations: the Government must count on computer systems to be more efficient to citizens • Access to services: Costa Ricans are demanding ICT based solutions to reduce row time and to access on line information about public services. • Tool for education: For more than 15 years Costa Rica has had an on going project using computers for educational purposes in elementary schools and high schools.

  4. Project stages I Etapa: • Analysis and design of e-Government Strategy. • E-Government implementation Inter phase (www.go.cr). • Basic scheme of integration. March 2005 April 2005 May 2005 June 2005 July 2005 August 2005 Sept. 2005 Octobre2005 November 2005 November 2005 December 2005 January 2006 February 2006 March 2006

  5. E-Government site Portal characteristics: • Format for unique identification user. • Queries about on line transactions. • Security on users data. • Personalize information pages. • Search motors for users. • Free e-mail (www.costarricense.cr). • Expansion capacity

  6. E-Government site Information levels: • General content: A single joining point where users can find information coming from government offices. • Authentication and customized content (first level services): A safe site where citizens identify themselves once and have a particular access to information and services. • Basic tools and services (second level services): Interactive tools for managing integrated information services from several offices. • Vertical applications (third level services): Applications and computer systems to improve governmental activities on specific areas.

  7. Project activities Phase 1: • Analysis and strategy design • Portal Inter phase • Software / Hardware / Connectivity and Integration • Portal development • 6 Internet cabins for the poor communities • Software / Hardware / Connectivity

  8. Costa Rica: In transition to the knowledge based economy Governmental institutions with available Web sites: 96% * • Informative level: 91% • Interactive level: 30% • Transactional level: 15% On line interactive services: More than 60 Public institutions with broad band access: 84 * Source: CONATIC-MICIT Febrary, 2005

  9. Public Site for free access to e-mail. • Costa Rica was the first country to assure free electronic mail for all citizens. • More than 300 thousand e-mail accounts. • 600 thousand online visits every month. • Portal link to several data bases. • Free loading of personal pages. www.costarricense.cr

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