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Multi-Family Help Desk

Multi-Family Help Desk. Khevin Johnson Project Manager Curtis James Task Lead Lisa Fletcher Helpdesk Analyst Michelle Suber Helpdesk Analyst Nicole Dodson Helpdesk Analyst Tarshia Porter Helpdesk Analyst Giovanni Morales Helpdesk Analyst. Staff. How to contact us.

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Multi-Family Help Desk

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  1. Multi-Family Help Desk

  2. Khevin Johnson Project Manager Curtis James Task Lead Lisa Fletcher Helpdesk Analyst Michelle Suber Helpdesk Analyst Nicole Dodson Helpdesk Analyst Tarshia Porter Helpdesk Analyst Giovanni Morales Helpdesk Analyst Staff

  3. How to contact us. • 800-767-7588 • Tracs@hud.gov • Tracs_hotline@hud.gov • FAX 202-401-7984

  4. Multifamily Helpdesk Supported Applications • TRACS – Tenant Rental Assistance Certification System • DAP – Development Application System • REMS –Real Estate Management System • MDDR – Multifamily Delinquency and Reporting System • APPS – Active Partner Performance System

  5. Secure Systems/TRACS Online Query

  6. Secure Systems Form location: http://www.hud.gov/offices/hsg/mfh/trx/trxdocs.cfm

  7. HQ Initiated Move-Out Request (con’t)Reasons for Request • Initial Move-Out failed in TRACS. My software will not allow me to create and submit another MAT40 for this tenant. • My software has never allowed me to create a MAT40 for this particular tenant. • Due to a change in ownership/management this tenant no longer exists in my portfolio for me to submit a MAT40. • Other. Please explain on following page

  8. Benefits of using the TRACS Online Queries • It’s FREE!!!! • Current Voucher Status • Estimated Pay date • Compliance Percentage • Late Recertifications • Tenant Certification History / Discrepancies • Verify receipt of updated tenant information

  9. How do I get started? • http://www.hud.gov/offices/reac/online/online_registration.cfm • Contact REAC at 1-888-245-4860

  10. HQ Move out Request form • Form will be updated • All applicable information must be completed on form

  11. TRACSMail • Password resets

  12. Questions?

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