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TIERPOINT OVERVIEW

TIERPOINT OVERVIEW. AGENDA. Who We Are Our Foundation Key Service Areas Partner Ecosystem. GET MORE FROM YOUR IT INVESTMENTS. 5,000+ clients 900+ professionals Comprehensive solutions portfolio 40 data centers in 20 markets 700,000 sq. ft. of raised floor 8 multitenant cloud pods.

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TIERPOINT OVERVIEW

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  1. TIERPOINT OVERVIEW

  2. AGENDA Who We Are Our Foundation Key Service Areas Partner Ecosystem

  3. GET MORE FROM YOUR IT INVESTMENTS 5,000+ clients 900+ professionals Comprehensive solutions portfolio 40 data centers in 20 markets 700,000 sq. ft. of raised floor 8 multitenant cloud pods

  4. Hybrid IT – Our Approach TierPoint’s hybrid IT roadmap helps clients more effectively and efficiently manage their diverse computing environments. Customer Premises • Cloud design and architecture • Migration services to the Cloud • Day-to-day monitoring and management of hyperscale infrastructure • Cost management of hyperscale infrastructure • Managed services on top of infrastructure CLOUD TierPoint Managed Services CLOUD CLOUD TierPoint Colocation Services

  5. CUSTOMER-FOCUSED PORTAL The TierPoint Portal is a single, streamlined console used to monitor, manage, optimize, provision and view your workloads and applications across multiple clouds / environments. • Single Pane of Glass across the hybrid IT spectrum. Personalized real-time view into your subscriptions and resources. BUY Allow you to purchase and learn about additional TierPoint services. MANAGE VIEW Self-service options to manage your resources – how and when you want. 5

  6. PORTAL CONTROL PANEL • Portal Control Panel • Set up and manage customized policies about security, provisioning and playbooks to optimize resource utilization • Efficient Hybrid Cloud Automation • AWS, Azure, Multitenant, Private, On-premises • Broader Automation – Automated Global Data Center • Network, Distribution, DRaaS, DDoS, IDS, Backup, Archive • Additional IT Automation for Cost and Error Reduction • Automation of daily tasks and repetition

  7. OUR FOUNDATION A leading provider of managed hybrid IT solutions: Managed Servicesdisaster recovery, business continuity, security and more Cloudpublic, private, multitenant and hybrid Colocation custom cages, recovery workspaces, advanced physical security

  8. SOLUTIONS PORTFOLIO MANAGED SERVICES HYPERSCALE CLOUD OFFERINGS Microsoft Azure, Office 365, AWS NETWORK SERVICES Interconnect Express, Cross Connects, CDN, Load Balancers DATABASE MANAGEMENT Oracle, SQL, MySQL OS MANAGEMENT Windows, Unix, Linux, Solaris Monitoring,Patch Management SECURITY Firewall, Managed IDS, Centralized Logging,Web Application Firewall, DDoS Protection ENTERPRISE STORAGE SOLUTIONS SAN, NAS, Deduplication, Replication, Backup PROFESSIONAL SERVICES Compliance Services, Data Center Migration,Collaboration Services HELP DESK SERVICES Desktop Support, White Labeling, Remote Hands, Escalation Services DISASTER RECOVERY as a SERVICE Server to Cloud Recovery, Cloud to Cloud Recovery, SAN-Based Replication Cloud MULTITENANT, PRIVATE and HYBRID. Enterprise-class solutions built on the industry’s most robust, scalable, fully-redundant architecture. Managed Services We develop solutions that meet your specific requirements, then build and manage them within our secure data centers. Colocation Our data centers provide the redundancy and reliability you need, all backed by industry-leading SLAs; guaranteed and 100% uptime. Data Center HIPAA/HITECH PCI DSS v3.2, SSAE-16, SOC 1 and SOC 2 and ITAR 8

  9. TIERPOINT’S FOCUS We understand your top concerns: Regulation & Compliance Business Growth Application Performance Budget Risk Staffing Resources Security + Manage risk Drive performance

  10. WHY CUSTOMERS CHOOSE TIERPOINT • Industry-Leading Combination of Assets • 5,000 clients, from SMB to Fortune 500 + 40 data centers, 8 multitenant cloud pods connected by coast-to-coast network + comprehensive solutions portfolio + hundreds of professionals offering white-glove service • Proven Executive Leadership Team • Decades of experience working together, building successful companies • Significant ownership stake in business; strong, strategic investors w/ long-term investment horizon • Strong focus on employee satisfaction, retention • Hybrid Technology Strategy • Comprehensive, forward-looking solutions portfolio w/ hybrid cloud options • Advanced portal technology to monitor, modify, move workloads across hybrid environments • Compliance/security offerings at physical and virtual layers, w/ full audit assistance, experienced team • Risk Mitigation through Design and Service Delivery • Strategic alliances with OEMs provide access to their engineering resources, advanced exposure to new feature rollouts • Mature, experienced implementation and migration expertise, backed by strong project mgt. team • Advanced ticketing system, in-depth monitoring tools = prompt resolution, proactive notifications 10

  11. CLOUD SERVICES Cloud Portal TierPoint Cloud Services Performance Flexibility Availability Hybrid model: TierPoint Clouds, Azure, AWS and on-premises Enterprise-grade infrastructure partners (Cisco, HP, EMC, NetApp, Nimble, VMware) 8+ Multitenant Cloud pods 300+ Private Clouds, Fully-meshed nationwide network backbone Security and Compliance Efficiency Reliability Massively scalable, Customized OpEx / CapEx models, rapid time to market 99.99% SLA Robust DDoS protection HIPAA, PCI, SSAE-16 SOC 1 TYPE II, SOC 2 TYPE II and SOC 3 certifications in select data centers 11

  12. DISASTER RECOVERY AS A SERVICE (DRaaS) • PRIMARY SITE • REPLICATION • RECOVERY SITE • TierPoint protects systems at theclient premises, in a TierPoint data center and/or public/private cloud • Data and applications • are replicated to recovery site • Protected servers, applications and data are ready and available in minutes • private • storage • server • cloud • public • Cloud to Cloud Recovery • Virtual to virtual replication • Continuous replication with: • A RPO of minutes • A RTO of less than 15 minutes • Server to Cloud Recovery • Physical to virtual replication • Continuous replication with: • A RPO of minutes • A RTO of 4 hours 12

  13. SECURITY AS A SERVICE (SECaaS) • Comprehensive Security Portfolio • Firewall • Encryption at Rest • Encryption in Transit • Data Loss Prevention (DLP) • Intrusion Detection (IDS) • Intrusion Prevention (IPS) • DDoS and DoS Mitigation • Antivirus (Server, Network, Endpoint) • Threat Management • Web Content Filtering • Penetration Testing • Vulnerability Scanning • Web Application Firewall (WAF) • File Integrity Monitoring (FIM) • Multi-Factor Authentication • Virtual Private Networking (VPN) • Spam Filtering/Email Protection • Security Information Event Management (SIEM) • Log Management • System Hardening 13

  14. COMPLIANCE Our 2017 compliance certifications and/or compliance registrations include: • SSAE 16, SOC 1 and SOC 2 • HIPAA/HITECH • GLBA • PCI DSS v3.2 • ITAR GLBA Compliant

  15. CONSULTING SERVICES CONSULTING SERVICES OVERVIEW Advanced strategy and advisory services that drive hybrid technology solutions in TierPoint data centers. • Assessments • Discovery: data collection via tools; inventory compilation, workshops and physical audits • Analysis: normalization, requirements traceability and inventory baseline • Design: target state architecture • Design: migration architecture • Roadmap • Build: custom/complex design implementation management • Build: on-going support models • Design: low-level architecture • Plan: detailing tasks with resource assignments to schedule • Migrations • Migrate: hands-on keyboard for greenfield and logical app and data • Migrate: data center or equipment relocation • Migrate: data seeding and transfer services • Manage: transition to steady state 15

  16. THE COMPANY WE KEEP: CLIENTS Biotech/Healthcare Technology Retail/Consumer Banking/Finance Digital Media

  17. THE COMPANY WE KEEP: BUSINESS PARTNERS Alliance Partners Telecom Partners 17

  18. Questions and Answers Space for rep to personalize as needed. 18

  19. APPENDIX The following are optional slides, which can be used (in whole or in part) based on presenter and audience. If used, insert after slide 15, before slide 16.

  20. MONITORING AND TICKETING PLATFORM • 24 x 7 x 365 Systems monitoring within TierPoint facilities • Added protection from redundant monitoring services via TierPoint Enterprise Operations Centers (EOCs) • Pre-planned notification procedures • Via phone or email, plus an Escalation Plan when you cannot be reached • All monitored devices can be viewed from the TierPoint Portal • Easily identify usage trends, diagnose bottlenecks and plan for long-term systems changes and upgrades • Support for initial setup and configuration • Each user account requires basic information to run properly — we will walk you through the setup process 20

  21. MONITORING OPTIONS Standard Service provides agent-less monitoring using Internet Control Message Protocol (ICMP)/ping monitoring. Objects typically monitored include servers, network devices or Web content. Premier Service delivers a comprehensive level of monitoring using a combination of network and Simple Network Management Protocol (SNMP) monitoring of the operating system. 21

  22. SERVICE DELIVERY MISSION STATEMENT • “Provide a world-class, consistent, personal customer experience from initial implementation through ongoing support.” • This includes: • Validating solutions • Implementing and delivering services • Providing high-touch, on-going support • Offering an increasingly compelling value over time 22

  23. ENTERPRISE OPERATIONS CENTERS • Disaster Declaration • System / Network Availability and Performance Monitoring • Facilities / Data Center Environment Monitoring • Client Support Ticket Triage and Ownership Total Transparency | 24x7 Data Accessibility | 350+ Certified Engineering Professionals 23

  24. CUSTOMER LIFECYCLE ARCHITECT PROVIDE DEFINE EVOLVE Business Overview Phase 1 Proposal & Contracts Project Definition Workshop Annual Strategic Account Plan Changes Build & Maintain Relationships Design Reviews Project Team Assembled Ongoing Marketing & Appreciation Environment Questionnaire Customized Solution Options & Roadmap Detailed Project Plan Quarterly/Mid-Year Business & IT Reviews Design Requirements, Budget, Timing, Decision Criteria Installation & Implementation Monthly Usage Reports/Portal Identify Pain Points, Risks, Exposures TierPoint Solution PowerPoint, Demos, Tours Solution Coordination Assignment Understand Business & IT Initiatives Run Books & Escalation 24

  25. ENTERPRISE CLIENT SERVICES • Consistent Account Management and Technical Resources • Responsible for all client lifecycle management activities • Technical resources that are intimately familiar with your environment • Customized Incident Management and Tracking • Critical event planning (seasonality, enrollment periods, etc.) • Coordination with client third party vendors and Key partners • Regular Status Meetings • Frequency defined by the client • Change management, service reviews, environment performance, etc. • Detailed Monthly Service reports • Capacity Usage • Environment Availability • Change Management/Incident Activities

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