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S TEVE WOLOZ & ASSOCIATES INC. MANAGEMENT CONSULTANTS www.swaassoc.com

S TEVE WOLOZ & ASSOCIATES INC. MANAGEMENT CONSULTANTS www.swaassoc.com. Impact des Indicateurs de Performance RH sur L’Organisation et les Resultats Financiers et Mesurer la Performance de L’impartition des Processus d’Affaires en RH Le 8 septembre 2008 . Steve Woloz Associates.

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S TEVE WOLOZ & ASSOCIATES INC. MANAGEMENT CONSULTANTS www.swaassoc.com

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  1. STEVE WOLOZ & ASSOCIATES INC.MANAGEMENT CONSULTANTSwww.swaassoc.com Impact des Indicateurs de Performance RH sur L’Organisation et les Resultats Financiers et Mesurer la Performance de L’impartition des Processus d’Affaires en RH Le 8 septembre 2008 Steve Woloz Associates Steve Woloz Associates

  2. INTRODUCTION Grande Perspective • Quelssont les Indicateurs de Performance RH • Comment les Aligner avec la StrategieFinanciere • Comment les Identifier • Participation / Collaboration pour Etablir les Objectifs Financiers • Comment les Mesurer • Le Defi de La Fonction RH • Impartition des Processus RH pour Succes • Do you make money for the corporation ? ; Do you save money for the corporation;? Are you an overhead expense ? Steve Woloz Associates Revision #2 Steve Woloz Associates

  3. INTRODUCTION RH Justification • Do you (RH) make money for the corporation ? • Do you (RH)save money for the corporation? • Are you(RH) an overhead expense ? • Demonstrate Your Value / Sell and Stay Sold ! Steve Woloz Associates Revision #2 Steve Woloz Associates

  4. INTRODUCTION Methode de Presentation ( PACE) Participation Animation Collaboration / Partage ExemplesPratiques 1: Impact des Indicateurs Performance RH 4 Steve Woloz Associates Revision #2 Steve Woloz Associates

  5. INTRODUCTION SWA Background Operations Global PME / SME Government & Industry Consortiums Experience Pratiques 1: Impact des Indicateurs Performance RH 5 Steve Woloz Associates Revision #2 Steve Woloz Associates

  6. INTRODUCTION Identification des Participants • Votre Nom et Titre • VotreOrganisation • VosPriorites RH • VosDefis RH Steve Woloz Associates Revision #2 Steve Woloz Associates

  7. Qui Sont Vos Clients Steve Woloz Associates Steve Woloz Associates Revision #2

  8. 1: Quels Sont les Indicateurs • Vos Clients Externes • Niveau De Satisfaction • Les CommandesD’avance • Vos Clients Internes (employes) • Moral • Initiatives / Leadership • Gestionnaires • Solution des Problemes • CEO / Actionnaires • Communaute / Reputation Steve Woloz Associates Revision #2 Steve Woloz Associates

  9. 2: Comment les Aligner sur La Strategie Financiere • Connaissance De la Strategie Corporative • Etablissement des Objectifs pour ChaqueFonction / Departement Aligner en Grande Perspective • ( Implication: Bonne Communication ! ) • Participation et Collaboration • Mesure des Resultats Steve Woloz Associates Revision #2 Steve Woloz Associates

  10. 2: Comment les Aligner Avec La Strategie - Resultats Financiers • Voir et Mesurer les Deviations • Analyses • Mesures Correction • Communication • Mesures Correction • Mesures Prevention • Philosophie “ Amelioration Continue” Steve Woloz Associates Revision #2 Steve Woloz Associates

  11. 2: Comment les aligner avec Les Resultats Financiers les Outils Steve Woloz Associates Steve Woloz Associates Revision #2

  12. Identification des Indicateurs • Optimisation des Ressources de L’organisation • QuellesSont les ressources Steve Woloz Associates Revision #2 Steve Woloz Associates

  13. 3: Les Resources • Capital • Human • Time • Operations • Equipment • Batissment • Autres Steve Woloz Associates Revision #2 Steve Woloz Associates

  14. 4: Participation / CollaborationPour Etablir les Objectifs • Pourquoi • Avantages • Motivation : Buy In : Commitment • Engagement • Philosophie Amelioration Continue Steve Woloz Associates Revision #2 Steve Woloz Associates

  15. 5: Comment Mesurer les Indicateurs De Performance RH • Satisfaction Du Client Externe ? • Satisfaction du Client Interne ? Steve Woloz Associates Revision #2 Steve Woloz Associates

  16. 5: Satisfaction Du Client Externe Valeur Percue • Paiement • A temps • Sans Disputes • Comme Facture • Les Commandes • Nouveau • repeat • Recommandation aux Autres Clients Steve Woloz Associates Revision #2 Steve Woloz Associates

  17. 5: Satisfaction Du Client Interne • Productivite • Qualite • Initiative & Leadership • Moral • Absenteisme • Roulement Steve Woloz Associates Revision #2 Steve Woloz Associates

  18. 6: Impartition des Processus RH Pour Succes Processus Steve Woloz Associates Revision #2 Steve Woloz Associates

  19. 6: Les Processus RH • Description Des Taches • Recrutement : Testing et Selection • Formation et Developpement • Alliance avec Ingenierie pour Productivite et Cout • Alliance avec Ingenierie pour Sante Et Securite • Alliance avec Qualite pour Assurance • Coaching / Mentorat • Remuneration et Benefices Sociaux • Systemed’Evaluation De la Performance • Politique Corporative d’Impartition • Resolution des Disputes Steve Woloz Associates Revision #2 Steve Woloz Associates

  20. Government Grants Provincial : MDEIE • HOME PAGE(9) • Ministère du Développementéconomique, de l’Innovation et de l ... • Ministry for Economic Development, supporting economic and regional development and research to enable local communities to take responsibility for their ... Steve Woloz Associates Revision #2

  21. Government GrantsEmploi Quebec • SERVICES AUX ENTREPRISES( Steve Woloz Associates Revision #2

  22. EMPLOI QUEBEC H R GRANTS • 25 % - 50 % GRANTS RE PROFESIONAL FEES • Recruitment ; Pre Employment Testing And Selection • Job Training including Train the Trainer How to Train • Management Coaching and Mentoring • Job Descriptions • Performance Evaluation and Compensation Systems • Employee Handbooks Steve Woloz Associates Revision #2

  23. EMPLOI QUEBEC • Manpower Assistance Programs ** • Employer Services • Apprentice On the Job Training ( tax credit ) ( $ Amount Decided case by case with EQ Counsellor ) • Wage Subsidy Programs • PRIIME Program Special Circumstances • Program for Immigrants and Visible Minorities • Immigrant Hardship / Difficulty to Enter Job Market • Mental or Emotional Difficulty ( grants up to 75 % of salary : ( variable time case by case) • Private / semi private Placement Agencies ( eg. JEM ) Steve Woloz Associates Revision #2

  24. STEVE WOLOZ & ASSOCIATES INC.MANAGEMENT CONSULTANTS Steve Woloz Associates Revision 2 Steve Woloz Associates

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