Focus on Quality and the Academic Quality Improvement Program

1. Focus on Qualityand the Academic Quality Improvement Program At Cuyahoga Community College

2. Historical Context • National • NCA Accreditation • Federal reporting requirements • Baldrige in Education • State • OBOR reporting requirements • Service Expectations • OBOR Performance Report http://www.regents.state.oh.us/perfrpt/2003index.html • Ohio Award for Excellence (OAE)

3. College History • College planning • Budgeting • Special studies • Continuous Quality Improvement (CQI) • Knowledge Management • Ohio Award for Excellence (OAE)

4. AQIP Academic Quality Improvement Program

5. Accreditation Background • Purpose • Institutional vs. Programmatic • Traditional process • Event orientation • Limited value-added • Alternative CQI-based approach (AQIP)

6. CQI Continuous Quality Improvement

7. Concepts • Focus on process • Collaborative decision-making • Environment that empowers employees • Employees serve as change agents • Measurable performance

8. Basic CQI Principle/Process PLAN ACT DO CHECK

9. Cultural Changes • Anticipating needs • Preventing rather than correcting problems • Data-based decision-making • Process re-engineering • Long and short term plans/goals

10. Challenges of Quality Initiatives • Data integrity • User friendly data and information access • Communication • Benchmarking, trend analysis • Closing the Loop

11. AQIP PROCESSES & CRITERIA

12. AQIP’s Processes • Initial Interest Exploration and Self-Assessment • Four-year cycle, consisting of Strategy Forum and Systems Appraisal • Annual Update on Action Projects • Formal Reaffirmation of Accreditation every seven years, based on pattern of participation

13. Systems Appraisal Strategy Forum Re-affirm Accreditation Systems Portfolio Action Projects Annual Update

14. AQIP CRITERIA Overall, the AQIP Criteria ask: • Are you doing the right things — the things that are most important in order to achieve your institution’s goals? • Are you doing things right — effectively, efficiently, in ways that truly satisfy the needs of those you serve?

15. Each AQIP Criterion Should Address CQI Process • How stable, well-designed, and robust are your systems and processes? • How consistently do you employ and deploy your systems and processes? • How satisfying and good are the results your systems and processes achieve? • How do you use your performance data to drive improvement?

16. Leading and Communicating Valuing People Helping Students Learn Understanding Students’ and other Stakeholders’ Needs Building Collaborative Relationships Accomplishing Other Distinctive Objectives Planning Continuous Improvement Supporting Institutional Operations Measuring Effectiveness

17. Criterion: Helping Students Learn • Student outcomes assessment • Curriculum development • Remedial/developmental education • Support services • How do we know what curriculum and support services are needed? • How do we assess learning and improve learning outcomes?

18. Criterion: Understanding Students’ and other Stakeholders’ Needs • Noel-Levitz Student Satisfaction Inventory • Community Assessment • Who are your stakeholders? • How do you know what they need?

19. Criterion: Leading and Communicating • College Goals • Succession Planning • Leadership Development • Decision-making • Communication • How do we know what is needed? • How do we measure success or progress?

20. Criterion: Valuing People • Hiring Processes • Training and Development • Performance Management • Health and Well-being • Recognition and Rewards • How do we measure performance or progress?

21. Criterion: Building Collaborative Relationships • Internally • Much via Valuing People Criterion • Externally • K-12, Universities • Businesses • Vendors • Economic and social development • How do we know what is needed? • How do we measure success or progress?

22. Criterion: Planning for Continuous Improvement • Mission/Vision • Strategic Planning • Resource Allocation • Alignment of Initiatives • What is the process for each? • How do we know it is effective?

23. Criterion: Supporting Institutional Operations • Finance and Business Services • Administrative offices/functions • Student services (Admissions and records, Financial Aid, Bookstores, Food Service) • How does each support our mission? • How do we measure efficiency and effectiveness?

24. Criterion: Accomplishing Other Distinctive Objectives Might include: • Corporate College • WEDD • Cultural arts • How does each complement processes for helping students learn and how do they enhance relationships? • How do we measure success?

25. Criterion: Measuring Effectiveness • Collection, storage, management, and use of information and data • Access and Analysis of data • Within each criterion • Collegewide via Balanced Scorecard • How do we set measures and targets? • How do we ensure improvement?

26. Tri-C Initiative Balanced Scorecard------ Noel-Levitz & CCSSE--- FBS Baldrige (BEST) ---- Corporate College-------- Alliance for Teaching ---and Learning Wellness Program-------- AQIP Criterion Measuring Effectiveness Understanding Students’ Needs Supporting Institutional Operations Accomplishing Distinctive Objectives and Helping Students Learn Helping Students Learn and Measuring Effectiveness Valuing People Alignment of College Initiatives

27. Status Report

28. Summary • AQIP is not an event or series of activities • It is a way of doing our business to make us better in all arenas of the organization: • Classroom (both teaching and learning) • Administration • Internal and external relationships • It is a way of keeping ourselves accountable to ourselves and to others

29. Resources • Institutional Planning and Evaluation folder on K:drive • Data and Special Studies • Reports • Guidelines • www.quality.nist.gov/ • www.aqip.org

30. Next Steps • Please share information about AQIP at all levels on the campus • Public forums will be held for additional information • Please encourage all full-time and part-time employees to participate in the College on-line self assessment survey during the week of April 19.