Focus on Quality and the Academic Quality Improvement Program

1. Focus on Qualityand the Academic Quality Improvement Program At Cuyahoga Community College

2. Overview of Session • History • AQIP • CQI • AQIP Processes • Criteria • Resources

3. National Perspective • NCA Accreditation • Federal reporting requirements • Baldrige in Education

4. State Perspective • OBOR reporting requirements • Managing Improvement Program • Securing the Future • Service Expectations • OBOR Performance Report http://www.regents.state.oh.us/perfrpt/2002index.html • Ohio Award for Excellence (OAE)

5. College Perspective • College planning • Accountability • Budgeting • Special studies • Knowledge Management • Continuous Quality Improvement (CQI) • Ohio Award for Excellence (OAE)

6. AQIP Academic Quality Improvement Program

7. Academic Quality Improvement Program (AQIP) • Higher Learning Commission accreditation alternative • Baldrige-based (Continuous Quality Improvement)

8. CQI Continuous Quality Improvement

9. Concepts • Focus on process, not individuals • Collaborative decision-making • Environment that empowers employees • Trained employees serve as change agents • Measurable performance

10. Cultural Changes • Anticipating student needs • Preventing rather than correcting problems • Data-based decision-making • Process re-engineering • Long and short term plans/goals

11. Challenges of Quality Initiatives • Data integrity • User friendly data and information access • Coordination • Communication • Benchmarking, trend analysis • Accountability • Closing the Loop

12. AQIP’s Processes • Initial Interest Exploration and Self-Assessment • Four-year cycle, consisting of Strategy Forum and Systems Appraisal • Annual Update on Action Projects • Formal Reaffirmation of Accreditation every seven years, based on pattern of participation

13. Systems Appraisal Strategy Forum Re-affirm Accreditation Systems Portfolio Action Projects Annual Update

14. Each AQIP Criterion asks: • How stable, well-designed, and robust are your systems and processes? • How consistently do you employ and deploy your systems and processes? • How satisfying and good are the results your systems and processes achieve? • How do you use your performance data to drive improvement?

15. Leading and Communicating Valuing People Helping Students Learn Understanding Students’ and other Stakeholders’ Needs Building Collaborative Relationships Accomplishing Other Distinctive Objectives Planning Continuous Improvement Supporting Institutional Operations Measuring Effectiveness

16. Overall, the AQIP Criteria ask: • Are you doing the right things — the things that are most important in order to achieve your institution’s goals? • Are you doing things right — effectively, efficiently, in ways that truly satisfy the needs of those you serve?

17. Tri-C Initiative Noel-Levitz & CCSSE FBS Baldrige (BEST) Corporate College, Community Cultural Enrichment Balanced Scorecard Alliance for Teaching and Learning AQIP Criterion Understanding Students’ Needs Supporting Institutional Operations Accomplishing Distinctive Objectives and Helping Students Learn Measuring Effectiveness Measuring Effectiveness & Helping Students Learn Alignment of College Initiatives

18. What is a Balanced Scorecard? • A “scorecard” is any set of key performance indicators or measures (KPI’s) • A Balanced Scorecard is a set of KPI’s that are aligned with, and prioritized by, strategic goals and objectives, as viewed from multiple perspectives

19. Tri-C Perspectives • How effectively are our students learning? • How effectively are we serving our customers? • How effectively are we managing our resources?

20. Advantages of Balanced Scorecard • Alignment of Initiatives • College Goals • Noel-Levitz, CCSSE • OBOR Performance Reporting • National Benchmarking Initiatives • Setting Targets • Tracking Progress

21. Alliance for Teaching and Learning Outcomes Assessment

22. Components of Assessment • Program Review • Student Outcomes Assessment • General Education • By Program or Discipline Group • Classroom Assessment (Enhancing the Teaching/Learning Process)

23. Aligning Initiatives

24. Program Review

25. Process—Year 1 • Career programs • Program productivity • Program need • Student Characteristics • Student Outcomes • Program Quality

26. Process—Year 2 • Arts and Sciences • Program productivity • Student Characteristics • Student Outcomes • Program Quality

27. Results • Action plans for improvement • Marketing/Recruitment • Persistence/Retention • Building Career Ladders

28. Core Competency and Outcomes Assessment

29. Core Competencies & Skills • General Education Requirements • Communication • Mathematics • Arts/Humanities/Social & Behavioral Sci. • Cultural diversity, Interdependence and Global awareness • Computer and Information Literacy • Critical thinking • Consumer Awareness

30. Student Outcomes Definition (Nichols) • Student outcomes are what academic departments expect students to know (cognitive), do (behavioral), or feel (attitudinal) when they have completed a program or degree

31. A Guiding Principle • The basic purpose for student outcomes assessment is providing feedback for enhancing the teaching-learning process (educational program improvement) and improving institutional effectiveness.

32. Work of Alliance for Teaching and Learning • Building upon work of prior Student Outcomes Assessment Committees • Evaluating results of 21st Century Learning Outcomes initiative • Supporting program review • Developing Program Level Assessment Model (Stiehl Model) • Encouraging Classroom Assessment

33. Summary • AQIP is not an event or series of activities • It is a way of doing our business to make us better in all arenas of the organization: • Classroom (both teaching and learning) • Administration • Internal and external relationships • It is a way of keeping ourselves accountable to ourselves and to others

34. Resources • Institutional Planning and Evaluation folder on K:drive • Data and Special Studies • Reports • Guidelines • www.quality.nist.gov/ • www.aqip.org

35. Challenge What is your role in the journey?