Corporate Support PPSO

1. Corporate Support PPSO Gez Keating, Serco Plc

2. AGENDA • Portfolio Management • Role of Corporate PPSO • Processes • Where to Start • Benefits

3. Portfolio Management Business Planning Strategic Initiatives Prioritisation & Selection Reporting & Evaluation Portfolio Management Delivery Execution Management Realisation Business Benefits

4. Common Questions • Is our project portfolio aligned with the business needs? • Can we take on this programme? • How long will it take? What will it cost? • Are we meeting our commitments? • What is the most important project in the organisation? • Which programme should we do first? • Is there an opportunity to finish the project early? Does the business unit know this? • What will be the impact if we miss our next milestone? • Are we at risk of not achieving our financial targets for the year? • If we get more resources can we do more projects?

5. Corporate PPSO Processes • Reporting • Investment Management • Governance • Programme Assurance • Risk Management • Quality Management • Resource Management • Methods Centre of Excellence

6. Interfaces HR Board Benefits Resourcing Benefits Assurance Risks Corporate PPSO Finance Dashboard Reporting Investment Status Delivery Status Risks Operations Programmes

7. Programme types • Strategy • Business performance measures • Single Vision • Relevance, benefits contribution • Unconnected Projects • Service type measures • Define, capture and report

8. Portfolio Measures

9. Investment Management • Ownership of Innovation process • Investment costs, benefits and risks summary • Co-ordination of investment boards • Communication and Change control

10. Governance • Interface corporate governance with that of Programmes and Project • Organising sponsorship and training sponsors • Keep senior management involved in the execution of the portfolio

11. Programme Assurance • Operate a central independent assurance team • Represent stakeholders • Assurance that benefits and drawbacks are acceptable • Administer Gateway processes

12. Risk Management • Risk Management Plan • Types of risk • Strategic, Programme, Project, Operational • Categories of risk • Technical, Political, Stakeholder, Financial • Standards for Exposure • Ownership of ‘typical risks’ register against each category • Active monitoring of portfolio risks

13. Corporate Quality External Quality Management of Programmes and Projects Programme Governance Solution Integrity Departmental/ Corporate Audits Programme/ Project Assurance Accreditation Audits Project Governance Best Practice 3rd Party Audits Peer Review Lessons Learnt Individual Quality Management

14. Resource Management • Manage resource groups, skills and current/future assignments • Get the best resourcing solutions • Broker between departments • Maximise resource utilisation

15. Methods Centre of Excellence • Methodology design • Custodian for experiences • Communication of best practice • Skill experts

16. How to get started • Identify your best people • Programme, project ‘experts’ • They must be full-time • Be clear on common causes of failure within the organisation • Careful selling – it will make many people very nervous! • Identify measures of success

17. Corporate PPSO Functions

18. Benefits of Corporate PPSO • Reduced Project Failures • Lower costs, greater returns • Projects completed faster • Increased team productivity • Improved end product

19. Questions?