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Coolidge House Comprehensive Program Review 2014

A detailed review highlighting staffing, program success, client satisfaction improvements, and action plans for better service delivery at Coolidge House.

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Coolidge House Comprehensive Program Review 2014

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  1. COOLIDGE HOUSE Comprehensive Program Review February 28, 2014

  2. HIGHLIGHTS • Cool Cats - staff working group • Coolidge newsletter • Community Inclusion – resident holiday party • New Generator • Outside - In Magazine, December 2013 18PASSION FOR THE JOB Citizens’ Kurt Hanson brings personal passion to a role that has a long-term impact on his local community

  3. Resident Holiday Party

  4. AREAS IN NEED OF IMPROVEMENT • Staff Retention • Training • Walk-aways: Probation • Overdue Performance Evaluations

  5. STAFFING Staff Turnover Rates Performance Evaluations Staff Training

  6. STAFF TURNOVER RATES(1/1/13 to 12/31/13) • Last CPR, CH staff turnover was 46.9% compared to SJS at 33.9% • Last CPR, Overdue Performance Evaluations = 6 FT and 2 PT as of 1/31/13. Data obtained from HR Personnel Summary

  7. STAFF RETENTION RATES Data obtained from HR Retention and Turnover Report

  8. Staff Training Hours • Total of 862.75 training hours over six months; an average of 24 hours per staff over six months or 4 hours per month. (This is a 29% decrease in training hours from previous CPR) • Last CPR: a total of 1219.5 training hours over six months and an average of 42 hours per staff/over six months or 7 hours per month/per staff Data obtained from MMRs and HR Training Reports

  9. PROGRAMMING • Utilization • Successful Completions • Completion with: • Employment • Permanent Housing

  10. Utilization (July 2013 – December 2013) • Current utilization rate is 89.6 %; last CPR the utilization rate was 83.3%. This is an increase of 7.5 % • Coolidge House had an average of 107.5 clients; last CPR, an average of 100 clients. This is a 7.5% • increase. Data obtained from Monthly Utilization Reports

  11. Program Completion • Average of 37% of clients completed with employment. Last CPR = 41% (This is a 9.7% decrease) • Average of 46.5 % of clients completed with housing. Last CPR = 100% (This is a 53.5% decrease) • Average of 82.3 % of clients successfully completed the program. Last CPR = 72% (This is a 14% • increase) • Average of 17.7 % of clients were terminated before completing the program. Last CPR = 28% • (This is a 36% decrease) Data obtained from MMRs

  12. CLIENT RELATED • Clinical Hours • Walk-Aways • Medication

  13. Clinical Hours • Total Hours: 3,949; last CPR = 1,564 • (This is a 152% increase) • Total Life Skills Hours: 2,585; last CPR =184 • Total Cognitive-Behavioral Hours: 1,364; last • CPR = 1,380 • Average Total Hours per client/over six months = • 4.3; last CPR = 2.6 • Average Life Skills per client/over six months = 2.8; • last CPR = 0.3 • Average Cognitive-Behavioral per client/six months • = 1.48; last CPR = 2.3 Data obtained from MMRs

  14. Client Walkaways increased by 100% during this time period compared to the last CPR • Medication Incidents: one client medication refusal • Client Walk-Aways and Medication Incidents data obtained from MMRs

  15. Quality Assurance Key MMR Results Satisfaction Surveys

  16. KEY MMR RESULTS During this reporting time period: • 828 Community Service Hours reported; last CPR = 100. Community Service placements include: Tobin Community Center; Salvation Army; Galvin Foundation; Step Rox; BMC; Inner City Weight Lifting  • A total of 18 incidents involving contraband were reported; last CPR = 43 (this is a 58% decrease) • 100% of staff are certified in First Aid/CPR/AED and Fire Safety Data obtained from MMRs

  17. CLIENT SATISFACTION SURVEY (July 2013)

  18. CLIENT SATISFACTION SURVEY (July 2013)

  19. CLIENT SATISFACTION SURVEY (July 2013)

  20. CLIENT SATISFACTION SURVEY (July 2013) • Answered AwaysandMost Times • If there was a fire = 52/61 or 85% • Observe UA = 52/61 or 85% • Things working in my room = 44/61 or 72% • Know how to file complaint = 43/61 or 70% • Program rules are clear = 39/61 or 64% • Answered AwaysandMost Times • Know about contraband items = 38/61 or 63% • Overall program is clean = 38/61 or 63% • Receive medical care = 31/61 or 51% • Food is good = 14/61 or 23% • Receive Emergency Assistance = 12/61 or 20%

  21. CPR ACTION PLAN ISSUE: Retention of residents COMMENTS: Last CPR, successful completion rate = 72% IMPROVEMENTS MADE: Currently, 82.3% of clients successfully completed the program. (14.3% increase in successful completion rates from last CPR) ISSUE: Increase Employment Completion Rate COMMENTS: Last CPR, the clients completing with employment was 41% IMPROVEMENTS MADE: The current employment rate = 37% - a decrease of 10.8% ISSUE: Decrease staff turnover COMMENTS: Last CPR, the turnover rate was 46.9% IMPROVEMENTS MADE: Currently, 38.6 % staff turnover rate (21.5% decrease from last CPR) ISSUE: Improve on the Overdue Performance Evaluation Completion COMMENTS: Last CPR, 6 FT and 2 PT evaluations were overdue IMPROVEMENTS MADE: Currently, 9 FT evaluations are overdue. Working on improving internal processes to ensure timely completion of evaluations.

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