A Day in the Life...

1. A Day in the Life... Education Focus Group November 2008

2. Overview • Questions to ask clients • Daily Log • Referral forms • Diagnosing • Responses to clients • Vets as helpful guides for new MGs

3. I hear and I forget. I see and I remember. I do and I understand. Confucius

4. Setting for 1st video • Site: Phone Clinic • Handout Questions to Ask Clients

5. Questions to Ask Clients

7. Questions to Ask Clients 1. Interaction with client 2. The plant 3. The environment 4. Cultural conditions 5. Treatments to date

9. Phone Clinic Key Points • Professional attitude • Used Questions to Ask Clients • Avoid snap decisions • “Teachable moment”

10. Scorch (J. R. Natter)

11. (HowStuffWorks.com) Plant a shrub/tree

12. (HowStuffWorks.com) Plant a shrub/tree

13. Setting for 2nd video Site: Phone Clinic Sequence • Client phones MG office • Obtain client name & phone # • Audience researches info • Handout: Daily Log

14. Daily Log (basic info) Key Points • New sheet for each shift • Record date • Record MGs on duty

15. Daily Log (basic info)

17. Daily Log (record the contact) Key points 1. Contact info (Name + phone or address or email) 2. Question summary 3. Answer summary 4. Resource(s)

18. Daily Log (record the contact) Name Q: summary A: summary Phone or address or email Resource(s) with page numbers

20. Phone Clinic w/callback Key points 1. What kind of squash? 2. MG Handbook is a resource 3. If use internet, research-based Sustainable Gardening (chap. 7, p. 161)

21. (all-creatures.org) When to harvest squash

22. Daily Log (record the contact) Daily Log Q: summary Forrest Glen A: summary Resource with page numbers 555-0987

23. Setting for 3rd video Phone clinic w/walk-in client • Office closes in 10 minutes • MG begins Referral form • Handouts Referral form Daily Log

24. Referral forms

25. Referral Forms Referral Forms

26. Referral Form Key Points for intake info 1. Which form? Plant ID; Plant Problem; Critter 2. Intake person 3. Contact info 4. Description & History 5. How to handle plant sample?

29. Daily Log (record the Referral) Key points 1. Client’s contact info Name Plus phone; or address; or email 2. The entry Began Referral: spinach problem

30. Daily Log (record the Referral) Began Referral for spinach problem. Sage Brush 555-4565

31. Walk-in Client (next shift)

33. Referral form Key Points for follow-up 1. Diagnosis 2. Management 3. Source of info 4. Notify client 5. Signature 6. Record contact on Daily Log 7. File in Archives binder

35. Daily Log (record the Referral) Key points 1. Contact info Name Phone 2. The entry Completed Referral spinach problem

36. Daily Log (record the Referral) Daily Log Sage Brush Completed Referral for spinach problem. 555-4565

37. Walk-in Client Key points 1. Types: serpentine & blotch 2. Edible leafy plants 3. Cultural methods first MG Handbook (chap. 16, p. 364)

38. Spinach leafminer larva exits pupa (falls to soil) larva enters (Purdue)

39. Spinach leafminer

40. Spinach leafminer

41. Row cover (Cornell University)

42. Row cover (http://carletongarden.blogspot.com/2007/08/checking-under-row-covers.html)

43. Row cover http://carletongarden.blogspot.com/2007/08/checking-under-row-covers.html

44. Setting for 4th video Site: Farmer’s Market A challenging client

46. The Challenging Client Key points 1. Remain calm 2. Offer facts 3. “Teachable moment”

47. Phytophthora root rot cedar

48. Phytophthora root rot cedar

49. Phytophthora root rot raspberry

50. Phytophthora root rot raspberry raspberry