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What is Conflict Resolution?

What is Conflict Resolution?. Definition. Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of social conflict. On the Up. 2006 – 07 – tribunal applications reached 132,577. Increased awareness. No win, no fee culture.

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What is Conflict Resolution?

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  1. What is Conflict Resolution?

  2. Definition • Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of social conflict.

  3. On the Up • 2006 – 07 – tribunal applications reached 132,577. • Increased awareness. • No win, no fee culture. • 2003 laws on discrimination. • Managers shying away from conflict

  4. Most common reasons • Personality clashes • Poor leadership • Inadequate line management • Weak performance management

  5. More reasons? Bullying/harassment Personal insults Dismissal Cross-departmental conflict Project failure Sickness/absence Physical violence

  6. Effects on the workplace(2008 report by CIPD) • Time-consuming • 3.4hrs/3.8hrs average HR professional a week • 48% spend up to ½ day per week. • 12% spend an entire day per week.

  7. Resolution tools • Prevention – 66% more management interaction. • Early intervention – Head on. • Protect the innocent – remove problem • Follow-up • Official procedures – set examples • Use senior management

  8. Benefits of good conflict resolution • Improved team performance • Improved team morale • Reduced absence levels • Reduced employee turnover • Reduced number of formal disciplinary/tribunal

  9. Ref • http://www.youtube.com/watch?v=9c8WIA9a03g&feature=related • http://www.cipd.co.uk/binaries/4545%20Leadership%20conflict.pdf • http://www.cipd.co.uk/binaries/4334%20Managing%20conflict%20WEB.pdf

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