Welcome to Swansea ITeC

1. Welcome to Swansea ITeC Induction Insert Date Helen Necrews Managing Director

2. Contents Morning Session • Introduction to Swansea ITeC • Learning Agreement • Tour of Premises • Health and Safety Afternoon Session • Completion of WEST (Literacy/Numeracy assessments)

3. About Us • Established 1984 • Became a limited company 1996 • Provided Government Funded Training, since 1984 • Commercial Training for SME’s and larger organisations • Provide ICT Products and Services to SME’s, Schools and Government Sectors • Part of Skills Academy Wales Consortium “The Aim of Swansea ITeC is to be regarded by all our stakeholders as their lead supplier of ICT Products, Services and Training”

4. Timeline 1980’s 1990’s 2010’s 2000’s 1984: Established as an Information Technology Centre Sponsored by Local authorities and 3M UK. Provided Youth Training 1990: Adult training starts at Swansea ITeC 1996: Local Government re-organisation -Management buy-out 2003: Helen Necrews and Mark Evans elected to the Board of Directors 2009: Skills Academy Wales Partnership Formed 2009: Nominated for BECTa Next Generation Learning Award, WBL 2010: Nominated for BECTa Next Generation Learning Award, for WBL - Work based learning 2014: 30 years in business

5. Staff & Structure

6. Responsibilities Child Protection – Helen Necrews Safeguarding – Helen Necrews, Stella Elphick and Diane Wilson Health & Safety Officer – Mark Evans Apprenticeship & Placement Officer – Helen Necrews Welsh Champion – Leia Fee

7. Location & Geographical Spread Based at: 250 Carmarthen Road, Swansea, SA1 1HG Close to city centre, train station and M4 corridor * 2015-16 expanded delivery areas to include Cardiff, Bridgend and Vale of Glamorgan Our geographical spread encompasses Swansea, Llanelli and Neath Plus SAW regions

8. Apprenticeships Level 2, 3 & 4 Traineeship (Youth) Commercial CompTIA Work Based Learning Skill Build Adult Re-Act Pro-Act Programmes ReAct (Redundancy)

9. Programme Detail – Apprenticeship Framework Three routes: • IT User • IT Practitioner • Business Administration *Coming soon – Social Media and Digital Marketing Length of Programme: • 14-16 Months – Level 2 (Foundation Apprenticeship) • 15-16 Months – Level 3 (Apprenticeship)

10. Duration of Programme Start Date of IT User (ITQ) Level 2 Programme: Insert Date End Date of Programme: Insert Date Key: Progression at earliest appropriate opportunity

11. Duration of Programme Start Date of IT Practitioner (ITP) Level 2 Programme : Insert Date End Date of Programme: Insert Date Key: Progression at earliest appropriate opportunity

12. Duration of Programme Start Date of Business Admin Level 2 Programme : Insert Date End Date of Programme: Insert Date Key: Progression at earliest appropriate opportunity

13. Off The Job Training and Reviews • First Day Training – Insert Date • First off-the-job – Insert Date • First Progress Review – Insert Date

14. IT in Wales • There are more than 112,000 workplaces in Wales’ IT & Telecoms industry - 79% of which are IT and 21% Telecoms • The total IT & Telecoms workforce in Wales comprises 39,000 individuals. This is made up from 16,000 people in the IT & Telecoms industry and a further 23,000 working as IT & Telecoms professionals in other industries

15. IT in Wales • Across Wales, half of IT & Telecoms professionals are either Software Professionals (30%) or ICT Managers (20%) whilst around two fifths (40%) are employed in either IT Technician, Assistant or Engineering roles. The remainder (11%) of IT & Telecoms professionals are employed as IT Strategy & Planning Professionals. • Median gross weekly earnings of IT & Telecoms professionals in full time employment in Wales are £590 per week. 34% more than the overall median figure for workers in Wales

16. IT User Framework Level 2 and Level 3 Foundation Apprenticeship IT User (ITQ) Level 2 Diploma for IT User (ITQ) Level 2 38 Credits Apprenticeship IT User (ITQ) Level 3 Diploma for IT User (ITQ) Level 2 39 Credits ESQ Application of Number Level 2 ESQ Communication Level 2 ESQ Digital Literacy Level 2 Employee Rights and Responsibilities ESQ Application of Number Level 1 ESQ Communication Level 1 ESQ Digital Literacy Level 2 Employee Rights and Responsibilities

17. Business & Administration Framework Level 2 Foundation Apprenticeship Business & Administration Level 2 NVQ Certificate in Business & Administration Level 2 45 Credits ESQ Application of Number Level 1 ESQ Communication Level 1 ESQ Digital Literacy Level 1

18. IT Practitioner Framework Level 2 and Level 3 Diploma in ICT Professional Competence Level 2 – 48 Credits Foundation Apprenticeship IT Practitioner Level 2 Diploma in ICT Professional Competence Level 3 – 72 Credits Apprenticeship IT Practitioner Level 3 ICT Systems & Principles Level 2 - 12 Credits ICT Systems & Principles Level 3 - 24 Credits ESQ Application of Number Level 1 ESQ Application of Number Level 2 ESQ Communication Level 1 ESQ Communication Level 2 ESQ Digital Literacy Level 1 ESQ Digital Literacy Level 2 Employee Rights and Responsibilities Employee Rights and Responsibilities

19. Learning Agreement WBL - Apprenticeships

20. Equality, Diversity & Inclusion Bullying & Harassment Policy Programme Information Qualifications & Examinations Length of Programme On and Off the Job Training Time-Keeping & Attendance Holiday Entitlement Contract of Employment Learning Process Guidance and Support Standard of Dress Non Smoking Policy Welfare Facilities/Rest Breaks Disciplinary and Grievance Procedures Suspension Return to Learning Interview Complaints Procedure Transfer to another programme Security - Closed Circuit TV Funding Learning Agreement Overview

21. DfES(Welsh Government) • The Apprenticeship programme, led by Welsh Government, is supported by the European Social Fund • Committed to providing a quality service • Can be contacted if learners are not satisfied with their learning experience • DfES is the Department for Education and Skills (within WG)

22. Health and Safety

23. What is Health & Safety all about? • Preventing people from being harmed by work or becoming ill by taking the right precautions – and providing a satisfactory working environment. • Because health and safety at work is so important, there are rules which require all of us not to put ourselves or others in danger. • The law is also there to protect the public from workplace dangers.

24. Real People on Health & Safety http://www.hse.gov.uk/aboutus/assets/videos/hserealpeople.mp4

25. Legislation • Health and Safety of Work Act 1974 • The Management of Health and Safety at Works Regulations 1999 • RIDDOR 1995/99/2012 • COSHH 2002 • Display Screen Equipment 1992 • Personal Protective Equipment at Work Regulations 1992 • Manual Handling Operations 1992/2002

26. Health and Safety At Work Act • Health and Safety Law notices should be located in prominent areas throughout the building. Usually, there is at least one Health and Safety notice for each floor of the building. • For more information, please consult the Health and Safety Law leaflet provided. • Health and Safety prohibitions will be pointed out during the tour of the building

27. The training provider (Swansea ITeC) has a duty of care to their learners Making your workplace safe and without risks to health Ensuring plant and machinery are safe and that safe systems of work are set and followed Ensuring articles and substances are moved, stored and used safely Providing adequate welfare facilities Giving you the information, instruction, training and supervision necessary for your health and safety Rights and Responsibilities

28. The learner (you) has a duty of care to the themselves Taking reasonable care for your own health and safety and that of others who may be affected by what you do or do not do Co-operating with your employer on health and safety Correctly using work items provided by your employer, including personal protective equipment, in accordance with training or instructions Not interfering with or misusing anything provided for your health, safety or welfare Rights and Responsibilities

29. Safety Policy Swansea ITeC Ltd. operates under its own written Health & Safety Policy as well as adhering to the rules under the Health and Safety Act. A copy of the Safety Policy is available on the ITeC Trainee Blog. Please read this policy carefully and raise any questions you may have with the trainer conducting the induction. Mark Evans (Director) has overall responsibility for Health & Safety at Swansea ITeC Ltd

30. Fire Drill and Evacuation Procedure If you discover a fire raise the alarm immediately • On hearing the alarm, a member of staff will make a 999 call • Do not take undue personal risks • Evacuate the building immediately by the nearest exits and report to the main assembly points EXITS: • Top floor ITeC car park • Bottom floor rear car park MAIN ASSEMBLY POINT: • Top floor ITeC car park

31. Close all doors and windows behind you if possible, as you make your escape • Staff members are allocated specific responsibilities and will check the building and take attendance sheets with them to enable a roll call to be taken • If your escape is cut off DO NOT PANIC. Go to a window, ensure that the door to the room is closed and await the arrival of the fire service.

32. Accidents In the event of an accident occurring which results in an injury, the following steps should be taken. • Report the accident immediately to your supervisor • Enter details of the accident into the accident book which is kept at reception • If treatment is required, request assistance from a First Aider: Tracey Madden • The First Aid box is kept at: Reception • If work is lost for 7 days or more due to work injury, Swansea ITeC will be required to inform (RIDDOR) and Welsh Government/Skills Academy Wales

33. Accident Reporting • All trainees are reminded that they must take reasonable care to avoid injury to themselves and others during their training activities and co-operate with Swansea ITeC Ltd and others to keep the law • (Section 7 of the Health and Safety at Work Act). • Trainees are required to report any accident immediately to Swansea ITeC Ltd

34. RIDDOR 95/99/2012 Reporting of Injuries, Diseases and Dangerous Occurrences Regulations What must be reported: • Death or major injury • Over 7 days absence due to injury (reported to WG within 5 days) • Work related diseases • Dangerous occurrences As from April 2012, the over 3 day reporting requirement for people injured has changed to more than 7 days (however records must still be kept)

35. COSHH (2002) Control of Substances Hazardous to Health • Relates to the safe use and storage of hazardous substances e.g. adhesive, paints • Where hazardous substances are usually found e.g. factories, offices • Assess the risk that a substance could harm you in the actual circumstances of use

36. Display Screen Equipment Regulation 1992 The Regulation require employers to minimise the risks in VDU work by ensuring that workplaces and jobs are well designed The main injuries associated with workstations: • Upper limb disorder • Back injuries • Eye strain

37. Personal Protective Equipment at Work Regulations 1992 (PPE) What is PPE? • Defined as ‘all equipment (including clothing affording protection against weather) which is intended to be worn or held by a person at work and which protects them against one or more risks to their health and safety eg safety helmets, gloves, eye protection, gloves Employers have a basic duties concerning the provision and use of PPE at work. PPE requirements: • Is properly assessed before use to ensure suitability • Is maintained and stored properly • Is provided with instructions on how to use it safely • Is used correctly by employees

38. Manual Handling 1992 Manual Handling Operations Regulations applies to a wide range of manual handling activities, including lifting, lowering, pushing, pulling or carrying.

39. Health and Safety Statistics (2013/14) 1.2million working people suffering from a work-related illness 142 workers killed at work (2014/15) 78,000 other injuries to employees reported under RIDDOR 629,000 injuries at work from the Labour Force Survey 28.2million working days lost due to work-related illness and workplace injury £14.2 billion estimated cost of injuries and ill health from current working conditions (2012/13)

40. Thank you for your time