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Electronic Business Systems

7. Electronic Business Systems. e -Business. Use of the Internet and other networks with Information Technology to support: E-commerce E-communications Internal and External to company e-Business Applications All interrelated Share information Improve efficiency.

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Electronic Business Systems

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  1. 7 ElectronicBusinessSystems

  2. e -Business • Use of the Internet and other networks with Information Technology to support: • E-commerce • E-communications • Internal and External to company • e-Business Applications • All interrelated • Share information • Improve efficiency

  3. The e-Business Application Architecture

  4. Products • SAP • Baan • Peoplesoft • Oracle

  5. Enterprise Resource Planning Integrated Logistics Production Planning Sales Distribution, Order Management Customer/ Employee Accounting and Finance Human Resources

  6. Enterprise Resource Planning • Operating System of Back-office • Manufacturing • Logistics • Accounting • HR • Improve • Customer service • Production and distribution • Help in decision makeing

  7. Retention and Loyalty Programs Marketing and Fulfillment Sales Cross-Sell Up-Sell TeleSales Store Front and Field Service Customer Customer Service and Support Contact Management Customer Relationship Management

  8. Customer Relationship Management • Front-office processing • Customer centric • Sales • Tract customer contacts • Schedule contact • Decide if “profitable” • Support • Help desks • FAQ

  9. Front Office Applications Back Office Applications Enterprise Application Cluster Enterprise Application Cluster Enterprise Application Integration • CRM Application • Customer Service • Field Service • Sales Order • Product Config • ERP Application • Distribution • Manufacturing • Scheduling • Finance Customers Business Partners Suppliers Cross-Functional Integrated Systems

  10. Supply Chain Life Cycle Schedule Make Deliver Order Commitment Demand Planning Manufacturing Planning SCM Functional Processes Advance Scheduling Distribution Planning Transportation Planning SCM Integrated Solution Internetworked Supply Chain Management Supply Chain Management Commit

  11. Supply Chain Management • Goal: what needed, when/where needed, at lowest cost • More efficient distribution • Can respond quickly to change

  12. 1 2 4 • Transaction • Processing • Batch • Online/Realtime Document and Report Generation Data Entry 5 Inquiry Processing Database Maintenance 3 Transaction Processing Systems OrdersPaymentDepositsRefunds..

  13. BATCH Data gathered and processes at a later time. Not Current Good if data stable and doesn’t change often. ONLINE Update as Input Random input Always Current Validate on input Transaction Processing Systems

  14. Enterprise Collaboration System Electronic Communications Tools Electronic Conferencing Tools Collaborative Work Management Tools • E-Mail • Voice Mail, I Phone • Web Publishing • Faxing • Data Conferencing • Voice Conferencing • Videoconferencing • Discussion Forums • Electronic Meetings • Calendaring • Task and Project Mgt • Workflow Systems • Knowledge Mgt • Document Sharing Tools for Enterprise Collaboration

  15. TYPES OF INFORMATION SYSTEMS KIND OF SYSTEM GROUPS SERVED STRATEGIC LEVEL SENIOR MANAGERS MANAGEMENT LEVEL MIDDLE MANAGERS DATA WORKERS OPERATIONAL LEVEL SALES & MANUFACTURING FINANCE ACCOUNTING HUMAN MARKETING RESOURCES

  16. Marketing Production Operations Human Resource Management Functional Business Systems Accounting Finance Functional Business Information Systems

  17. Marketing Information Systems Sales Force Automation Customer Relationship Management Sales Management Interactive Marketing Market Research and Forecasting Advertising and Promotions Product Management Marketing Information Systems

  18. Interactive Marketing • E-commerce • Web-based • Two-way transaction • Customer becomes involved • Discussion Group, Chat • Forms, questionnaires

  19. Manufacturing Information Systems • Supports • Production/Operations • Inventory • Purchasing • Flow of Goods • Computer Integrated Manufacturing (CIM) • From Planning to Delivery • Computer Aided Design (CAD) • Material Requirements Planning (MRP) • Computer Aided Manufacturing (CAM)

  20. Intranet Computer Integrated Manufacturing Manufacturing Resource Planning Manufacturing Execution Systems Engineering Systems Remote Worker • CAD • CAE • Computer- • Aided • Process • Planning • Shop Floor • Scheduling • Machine Control • Process Control • Robotic Control • Production • Forecasting • Production • Scheduling • Quality Control Supplier Extranet Manufacturing Information Systems

  21. Training & Development Compensation Administration Staffing • Manpower • Planning • Labor Force • Tracking • Succession • planning • Performance • appraisal plans • Contract • costing • Salary forecast Strategic Systems • Labor Cost • Analysis • Turnover • Analysis • Training • effectiveness • Career • matching • Compensation • effectiveness • Benefits • Analysis Tactical Systems • Recruitment • Workforce • Planning • Skill assessment • Performance • evaluation • Payroll • control • Benefits • Administration Operational Systems Human Resource Management

  22. Accounting Information Systems

  23. Financial Information Systems Investment Management Financial Planning Cash Management Financial Information Systems Capital Budgeting

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