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Use of Technology at The Property Assessment Appeal Board of BC

This article explores the use of technology at the Property Assessment Appeal Board of BC, including stages of tribunal processes, online dispute resolution, and the shift towards online usage. It also provides statistics on online usage in British Columbia and offers information on how to contact the Chair of the Board for more details.

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Use of Technology at The Property Assessment Appeal Board of BC

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  1. Use of Technology at The Property Assessment Appeal Board of BC By Simmi K. Sandhu, Chair

  2. Online Usage • Stages of Tribunal Processes • ODR at the Board • How to define Success ?

  3. Online Usage • 92% of 17-64 year olds are online daily, and another 5% are online at least once per week • 69% of those over 74 years old are online daily BC Stats, telephone survey of 1130 British Columbians, 2015

  4. Pew Research Centre: The internet represents a fundamental shift in how Americans connect with one another, gather information and conduct their day-to-day lives

  5. Stages of Tribunal Processes & Use of Technology:

  6. Commencing Disputes: E-filing

  7. Solution Explorer: Should I Appeal?

  8. Negotiation/Mediation Stage: • Mediation/SC by way of teleconference, video conference • Solution Explorer after commencement– self service evaluation • Online Dispute Resolution • 24/7 discussion platform

  9. What is ODR:

  10. ODR :

  11. Residential Resolution 2013 - 2018 Note: 8% of 2018 appeals are currently active

  12. Resolution Rate over Time

  13. Questions to ask in Using ODR: • How do you Measure Success?

  14. Adjudication: Written Submissions Hearings

  15. Shift Away from In-person Hearings

  16. Volume of Appeals:

  17. Cost per Appeal

  18. For more information: • Board’s website at www.assessmentappeal.bc.ca • Contact Simmi K. Sandhu, Chair: simmi.sandhu@paab.bc.ca

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