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Emergency! Computer Tips to Help You When IT is Not Available

Emergency! Computer Tips to Help You When IT is Not Available. Speakers: Brian Neale Roger Skalbeck Barbara Fullerton. Introduction. How to have a basic understanding of your computers Learn to take the frustrations out of “waiting for IT” to return your phone calls or email messages.

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Emergency! Computer Tips to Help You When IT is Not Available

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  1. Emergency! Computer Tips to Help You When IT is Not Available Speakers: Brian Neale Roger Skalbeck Barbara Fullerton AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  2. Introduction • How to have a basic understanding of your computers • Learn to take the frustrations out of “waiting for IT” to return your phone calls or email messages AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  3. Topics of Discussion • Learn how to fix minor problems with hardware and software before calling IT • New information concerning Windows 98, Windows 2000, Windows NT and Windows XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  4. The Rules: • Don’t become overwhelmed with all the steps • Concentrate on the problem being solved • No need to take notes as all the steps are included on the handout • Sit back, relax and enjoy AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  5. PROBLEM #1 • How do I stop a program from starting up automatically when I start Windows? I don’t see the program in my Startup group. For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  6. PROBLEM #1: SOLUTION Use the Windows System Configuration Utility: • Click the Start button • Click Run • Type: msconfig then hit Enter. For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  7. PROBLEM #1: SOLUTION • Click Startup tab • Uncheck undesired items • Click OK. You will need to restart for changes to take effect. For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  8. PROBLEM #2 My System’s Not Responding. It’s locked up • One application stopped working • Nothing is responding • Everything is moving in slow-motion For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  9. PROBLEM #2: SOLUTION • Windows 2000, XP, ME: • More diagnosis tools, much more graceful ways to fix problems • Find the application that is not responding AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  10. PROBLEM # 2: SOLUTION Learn to love <CTRL><ALT><DELETE> • No longer a “show stopper” used just to completely restart. • Windows 98: Limited help. • Stop a program, start overor change your mind For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  11. PROBLEM #2: SOLUTION • Processes: see which system process are actively running, and the resources they are using • Performance: see how much your CPU is being used. Anything close to 100% means it’s busy working hard For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  12. PROBLEM #3 How do I find the Troubleshooting Guide on my computer? For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  13. PROBLEM #3: SOLUTION • From the Start menu, Select Help • Click on the Contents tab • Click Troubleshooting • Select Windows 2000 (98 or 95) Troubleshooters • Select the topic where you are have computer problems. For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  14. PROBLEM #4 • My computer is running slowly. How do I run Scandisk on my Windows XP machine? It’s not on the Accessory menu. ? For XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  15. PROBLEM #4: SOLUTION The old Scandisk function from Windows 98/ME is now called Error Checking and is found in the My Computer icon. Here’s how to run it: For XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  16. PROBLEM #4: SOLUTION • Double-click My Computer • Right Click on C: drive • Click Properties • Click the Tools Tab • Click the Check Now button For XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  17. PROBLEM #5 Where are my applications? • Windows 2000, XP: Named applications in the program groups don’t appear immediately For 2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  18. PROBLEM #5: SOLUTION • Reason: Windows Personalized Menus • Right-click on Task Bar (bottom of Windows) • Choose Properties • De-select:“Use Personalized Menus” For 2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  19. PROBLEM #6 Your system has detected a conflict for an IP address. Message: “xxx.xx.xxx.xxx with the system having hardware 00:Co:4F:12:87:A8. Interface has been disabled.” For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  20. PROBLEM #6: SOLUTION • From the Start Menu, Select Run • Type: winipcfg.exe(for XP: ipconfig.exe/release*) • Click Release All • Click OK NOTE: If this does not work, then call an IT person. For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  21. PROBLEM #7 • I need to modify an Excel spreadsheet, but I don’t want change the original information. Can I do this without having to recreate and reformat the sheet from scratch? (formatting, column widths, etc.) For Excel 97/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  22. PROBLEM #7: SOLUTION You can make a copy of the entire original sheet within the same file and modify the copy. This will retain all of the formatting. Just change the information. Here’s how to do it: For Excel 97/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  23. PROBLEM #7: SOLUTION • Right-click on the worksheet tab • Click Move or Copy • Checkmark: Create a Copy • Click OK • New sheet is added. For Excel 97/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  24. Problem: Windows software application options don’t appear on all menus. Example: Microsoft Word PROBLEM #8 Where are my application options? AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  25. PROBLEM #8: SOLUTION • Reason: Options setting for menu delay (different than Windows menus) • Go to Tools,Customize, then adjust Word personalized menus: AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  26. PROBLEM #9 Are you running the most recent version of Internet Explorer and cannot view Java Applets? Does a blank or gray window come up instead? For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  27. PROBLEM #9: SOLUTION • Pick which Windows software your computer uses. When it prompts you to Save or Run from Current Location, click Run from Current Location. • Answer yes or no: Click on yes. Another window will appear. Click the yes button again. • A new window will open to tell you the Microsoft VM is now being installed on your computer. • After installation is complete, click on the OK button. Restart your PC, and try the Website again. For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  28. http://www.microsoft.com/java/vm/dl_vm40.htm. For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  29. PROBLEM #10 • I received a Word document to edit. Every time I make a change, my change appears in red. How can I make it stop? For Word 2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  30. PROBLEM #10: SOLUTION The document you received has the feature Track Changes turned on. Here’s how to turn off Track Changes so you can edit normally: For Word 2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  31. PROBLEM #10: SOLUTION • Right-click in the blank toolbar area • Click Reviewer toolbar • Click Track Changes Button to turn off. • Use Next & Accept buttons if needed. For Word 2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  32. PROBLEM #11 The Internet / Network is Down! • Problem: “Something” is not connecting: • Specific Internet site, all Internet sites • can’t print to a network printer, can’t access a network application, etc. • No “silver bullet” solution • Before calling IT for support, help with a little connectivity triage AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  33. PROBLEM #11: SOLUTION Connectivity Triage: • Identify what isn’t working: • Does just one web site not respond? Are internal sites (e.g. an intranet) down as well as external ones? • Locate others with the same problem • Are any co-workers having a similar problem? For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  34. PROBLEM #11: SOLUTION • Eliminate all possible variables: • Check multiple Internet sites. Restart browser, computer or try to log back in to network • Expert’s tip: • With ethernet-based LAN connection, check to see if lights are blinking on the card where your computer plugs into the network. For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  35. PROBLEM #12 What type of processor (brand)/speed/memory is my computer running? For All PCs AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  36. PROBLEM #12: SOLUTION • When your system starts to boot up, on screen it should tell you how to get into the setup program (example: Hit F1 or Hit Del or Hit F10). • Once you get into the setup, the first screen should tell you the processor brand/speed/memory/etc. of your computer. For All PCs AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  37. PROBLEM #13 • My PC displays an error message that says I don’t have enough memory or that system resources are low. Does my PC need more memory (RAM)? For 98/ME AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  38. PROBLEM #13: SOLUTION Usually you don’t need more memory(128MB is usually sufficient)Both messages are caused by: • too many programs being opened (even ones you don’t know about) • Programs that use memory but don’t give it back when they are done. In each case the problem is low ‘system resources’ memory which is limited due to a design limitation of Windows. For 98/ME AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  39. PROBLEM #13: SOLUTION • Reboot your system • Turn off unneeded “hidden” programs (Use MSConfig) • Leave programs open if you will use them again. • Make sure you have the latest updates & Service Packs For 98/ME AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  40. PROBLEM #13: SOLUTION • Use Resource Meter to observe what programs use the most memory. Report to IT Dept. Start – Programs – Accessories – System Tools - Resource Meter For 98/ME AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  41. PROBLEM #14 My Application Just Crashed!! • Problem: an application (Netscape, E-mail, Excel, whatever) just crashed! • What went wrong? Why did it crash??? For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  42. PROBLEM #14: SOLUTION • Make friends with IT: Document before you Diagnose or Dial - Make a record of what went wrong • “A picture is worth a thousand words”, so take a screen shot to show the error For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  43. PROBLEM #14: SOLUTION • Screen shot • capture the exact error message • provide details about failed operations • show what else is running Screen shot can be saved for later “proof” of what went wrong For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  44. PROBLEM #14: SOLUTION Process: • Hit <print screen> button • Open Microsoft Paint (under Accessories) • Select “Edit”, then “Paste” (or CTRL-V), then save file • Print out later For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  45. PROBLEM #14: SOLUTION Print Screen options: • <ALT><Print Screen> -- This captures just the application window of the program or dialog box on top. • More focused and just gets one window • <Print Screen> captures entire desktop: useful to show what was running. For 98/ME/2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  46. PROBLEM #14: SOLUTION • Task bar: reveals the applications running • System tray: shows services, connections, media support, etc. Above: 10 applications running Below: 12 items in the Windows system tray AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  47. PROBLEM #15 I’m tired of seeing the Office Paperclip appear in my Microsoft applications! What can I do? “Clippy” For Office 2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  48. PROBLEM #15: SOLUTION • Double-click the Add/Remove Programs icon in Control Panel. • Locate Microsoft Office 2000 or Microsoft Office XP in the list of installed programs, and double-click it • When the setup window appears, click Add or Remove Features. • Click Update Now when you're done. For Office 2000/XP AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  49. PROBLEM #16 • My Mouse isn’t moving smoothly or seems to get stuck when I move it. Do I need a new mouse? For All PCs AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

  50. PROBLEM #16: SOLUTION The mouse may just need cleaning. You’ll need: • A soft damp cloth • Some cotton swabs (helpful) • Rubbing Alcohol (or diluted soap) Cleaning your mouse: For All PCs AALL 2002: "Emergency! Computer Tips to Help You When IT is Not Available"

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