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Satisfaction analysis 2007/08

Satisfaction analysis 2007/08. Liz Clark, If Price. Key to handout. Year 07/08 = 5. To = 100% Staff. To = 100% NIA. Relative score %. Above Average. Below Average. Method summary. Looking for best combination of occupation density and occupier satisfaction

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Satisfaction analysis 2007/08

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  1. Satisfaction analysis 2007/08 Liz Clark, If Price

  2. Key to handout Year 07/08 = 5 To = 100% Staff To = 100% NIA Relative score % Above Average Below Average

  3. Method summary • Looking for best combination of occupation density and occupier satisfaction • NIA hopefully corrected for democratic space and ‘services’ in shared buildings • Satisfaction by established survey • DEA weights for relative performance and screens for anomalies • Buildings without FTE or NIA excluded

  4. Screen all buildings 83 17/19 The Weind, Wigan. Sat 3.35 @ 4.5m2FTE 86 Aspull District Office, Wigan Sat 3.62 @ 5.2m2FTE 90 Council Tax House, Wigan sat 4.37 @ 10m2FTE 93 Golbourne District Office, Wigan. Sat 3.83 @ 6m2FTE

  5. Remove outliers 98 Leigh Court House, Wigan. Sat 4.26 @ 10.1m2FTE 13 Castle Hill, Bolton. Sat 3.54 @ 7.1m2FTE 18 Paderborn House, Bolton. Sat 3.22 @ 6.6m2FTE 60 Civic Annexe, Swindon. Sat 2.43 @ 5.8m2FTE

  6. And we have the majority 42 Watersedge North Lincolnshire 4.2 @ 25.9 97 Kennedy House, Wigan 4.15 @ 9.8 106 Knowsley House, Bolton Year 4 3.54 @ 7.3 91 Gateway 3, Wigan 3.29 @7.0 66 Sandford House, Swindon 2.63 @ 6.3 41 The Buttercross, North Lincolnshire 4.04 @ 49.2 158 Hyde Town Hall, Tameside Year 1 2.74 @ 58.6 79 Saltisford, Warwickshire 3.34 @ 36.3

  7. Wigan Borough Council Council Tax House, Kennedy House Leigh and Leigh Court House Golborne District Office, Aspull District Office, 17/19 The Weind Municipal Buildings Year 3 & Leigh Town Hall

  8. Individual property report (1-3 Worsley Terrace)

  9. Town Halls Bolton TH, Sheffield TH, Wigan Ince TH Wigan Ashton TH Tameside TAC Audit Commission Millbank Nottinghamshire County Hall Yr 3, Wigan New TH, Slough TH, Warwickshire Shire Hall

  10. Cities compared ( Glasgow, Sheffield, Manchester, Bristol)

  11. Cities plus the Audit Commission Audit Commission Bristol Manchester Sheffield Glasgow

  12. Bolton and Tameside

  13. The Counties (Cambridgeshire, Warwickshire, Kent and Norfolk) Warwickshire County Council Warwickshire County Council Kent County Council Norfolk County Council Cambridgeshire County Council Year 3

  14. Bassetlaw and North Lincolnshire

  15. Slough, Stevenage and Swindon

  16. Future Audit Commission Manchester

  17. Discussion • Any Questions?

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