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ASPIRING TO WORLD CLASS PERFORMANCE Aubrey Joachim Principal Consultant Leading Edge Change

Discover how Sri Lankan businesses can compete globally by embracing technology, innovation, and strategic management practices for superior performance. Learn the key elements of achieving world-class excellence and positioning Sri Lanka on the global stage.

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ASPIRING TO WORLD CLASS PERFORMANCE Aubrey Joachim Principal Consultant Leading Edge Change

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  1. ASPIRING TO WORLD CLASS PERFORMANCE Aubrey Joachim Principal Consultant Leading Edge Change Sydney, Australia AUSTRALIA

  2. The basic challenge facing Sri Lanka, Sri Lankan businesses & Sri Lankan business managers is...... AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  3. To recognise that Sri Lanka is not an isolated island anymore ...... AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  4. Sri Lanka is part of a global environment and the global economy AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  5. How is this possible ..... Exponential technology development The information super-highway The proliferation of ‘big data’ The expanding knowledge economy The burgeoning service sector Is placing Sri Lanka on an Equal and competitive footing *The World is Flat – Thomas Friedman – NY Times Best Selling Author AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  6. To compete on the world stage ... AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  7. To compete on the world stage ... WORLD CLASS PERFORMANCE ! Is a MUST! AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  8. From resources to returns – effectively managing the organisational value chain AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  9. The positives for Sri Lanka ..... Sri Lanka is starting to appear on global investors radar screen HSBC Global Research: Scouting the Frontier Markets – Asia’s Equity Frontiers – October 2012 AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  10. The positives for Sri Lanka ..... • Increasingly a service driven economy • Tourism • BPO GDP 118Bn Agriculture 12% Industry 30% Services 58% AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  11. The positives for Sri Lanka ..... Country Rankings: Global Competitiveness – 52 / 142 Doing Business – 89 / 185 Change Readiness – 22/60 Corruption Perception – 86 / 183 Confidence Indicators AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  12. The challenge for Sri Lankan business managers! Emerging Asia’s Top 1000 (Mkt Cap) China 518 1 $226B India 187 3 $49B Indonesia 80 13 $30B Malaysia 78 18 $25B Thailand 61 11 $31B Philippines 52 54 $14B Pakistan 11 109 $8B Vietnam 7 281 $4B Kazakhstan 3 116 $8B Sri Lanka 2 680 $1.4B B’desh 1 362 $2.7B AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  13. What does it mean to be World Class • World Class Performance is performing at superior level in the field at competing priorities of: • Quality • Price • Delivery speed • Delivery reliability • Flexibility • Innovation AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  14. WORLD CLASS PERFORMANCE FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  15. WORLD CLASS PERFORMANCE CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  16. WORLD CLASS PERFORMANCE ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  17. WORLD CLASS PERFORMANCE INFORMATION ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  18. WORLD CLASS PERFORMANCE INFORMATION CAPITAL ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  19. WORLD CLASS PERFORMANCE INFORMATION CAPITAL PEOPLE ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  20. WORLD CLASS PERFORMANCE INFORMATION CAPITAL PEOPLE PROCESSES ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  21. WORLD CLASS PERFORMANCE INFORMATION CAPITAL PEOPLE PROCESSES TECHNOLOGY ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  22. WORLD CLASS PERFORMANCE MANAGEMENT PHILOSOPHY INFORMATION CAPITAL PEOPLE PROCESSES TECHNOLOGY ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  23. WORLD CLASS PERFORMANCE QUALITY / TQM MANAGEMENT PHILOSOPHY INFORMATION CAPITAL PEOPLE PROCESSES TECHNOLOGY ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  24. WORLD CLASS PERFORMANCE OPERATIONAL RESULTS QUALITY / TQM MANAGEMENT PHILOSOPHY INFORMATION CAPITAL PEOPLE PROCESSES TECHNOLOGY ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  25. WORLD CLASS PERFORMANCE CYCLE TIME LEADERSHIP OPERATIONAL RESULTS QUALITY / TQM MANAGEMENT PHILOSOPHY INFORMATION CAPITAL PEOPLE PROCESSES TECHNOLOGY ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  26. WORLD CLASS PERFORMANCE CYCLE TIME LEADERSHIP COST LEADERSHIP OPERATIONAL RESULTS QUALITY / TQM MANAGEMENT PHILOSOPHY INFORMATION CAPITAL PEOPLE PROCESSES TECHNOLOGY ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  27. WORLD CLASS PERFORMANCE MARKET REQUIREMENTS CYCLE TIME LEADERSHIP COST LEADERSHIP OPERATIONAL RESULTS QUALITY / TQM MANAGEMENT PHILOSOPHY INFORMATION CAPITAL PEOPLE PROCESSES TECHNOLOGY ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  28. WORLD CLASS PERFORMANCE AGILITY MARKET REQUIREMENTS CYCLE TIME LEADERSHIP COST LEADERSHIP OPERATIONAL RESULTS QUALITY / TQM MANAGEMENT PHILOSOPHY INFORMATION CAPITAL PEOPLE PROCESSES TECHNOLOGY ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  29. WORLD CLASS PERFORMANCE AGILITY VIRTUAL RELATIONS MARKET REQUIREMENTS CYCLE TIME LEADERSHIP COST LEADERSHIP OPERATIONAL RESULTS QUALITY / TQM MANAGEMENT PHILOSOPHY INFORMATION CAPITAL PEOPLE PROCESSES TECHNOLOGY ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  30. WORLD CLASS PERFORMANCE INDIVIDUALISED CUSTOMER SATISFACTION AGILITY VIRTUAL RELATIONS MARKET REQUIREMENTS CYCLE TIME LEADERSHIP COST LEADERSHIP OPERATIONAL RESULTS QUALITY / TQM MANAGEMENT PHILOSOPHY INFORMATION CAPITAL PEOPLE PROCESSES TECHNOLOGY ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  31. WORLD CLASS PERFORMANCE INDIVIDUALISED CUSTOMER SATISFACTION CUSTOMERISATION AGILITY VIRTUAL RELATIONS MARKET REQUIREMENTS CYCLE TIME LEADERSHIP COST LEADERSHIP OPERATIONAL RESULTS QUALITY / TQM MANAGEMENT PHILOSOPHY INFORMATION CAPITAL PEOPLE PROCESSES TECHNOLOGY ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  32. WORLD CLASS PERFORMANCE INDIVIDUALISED CUSTOMER SATISFACTION CUSTOMERISATION DOING THE RIGHT THINGS RIGHT AGILITY VIRTUAL RELATIONS MARKET REQUIREMENTS CYCLE TIME LEADERSHIP COST LEADERSHIP DOING THINGS RIGHT OPERATIONAL RESULTS QUALITY / TQM MANAGEMENT PHILOSOPHY DOING THE RIGHT THINGS INFORMATION CAPITAL PEOPLE PROCESSES TECHNOLOGY ASSET INTEGRATION CUSTOMER EXPECTATIONS FOUNDATION AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  33. Setting a strategic vision for your organisation WHERE ARE YOU? WHERE DO YOU WANT TO BE? HOW DO YOU GET THERE? AUSTRALIA Eg. Pol Polman’s vision Aubrey Joachim – Presentation to SLID – February 2013

  34. Strategy is ...... • A continuous journey Strategising is not ..... • An isolated event Strategy..... • Permeates throughout the organisation AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  35. Effectively managing performance outcomes - to deliver strategy DATA ANALYTICS AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  36. Getting the best from your people • Selecting the right people • Training & development • Empowering staff • Exploiting HR Analytics • Reward & recognition • Recognise that HR is an appreciating asset AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  37. Getting corporate governance issues right • Right boards and board structuresdoing the right things and doing things right • Correct processes across the organisation • Ethical behaviours across the organisation • Meeting all compliance and regulatory requirements – globally • Establishing strategic scorecards • Managing Risk • Driving sustainability – CSR and environmental AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  38. Director’s roles in corporate governance Compliance Role Performance Role External Role Provide Accountability Strategy Formulation Internal Role Monitoring and Supervising Policy Making AUSTRALIA Past/Present Future Robert I. Tricker Aubrey Joachim – Presentation to SLID – February 2013

  39. A WORLD CLASS STRUCTURE WORLD CLASS PERFORMANCE CUSTOMER BASED MANAGEMENT CONTINUOUS IMPROVEMENT FLEXIBLE/VIRTUAL ORGANISATIONS CREATIVE HRM GOVERNANCE INFORMATION SYSTEMS AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

  40. Questions & Discussion AUSTRALIA Aubrey Joachim – Presentation to SLID – February 2013

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