Swedish Standards Organizations EC M.376 coordination meeting

1. Swedish Standards OrganizationsEC M.376 coordination meeting Bruno von Niman vonniman consulting Lead Expert & ITS ICT Accessibility Group (ex-AG9) Member & ETSI TC Human Factors Vice Chairman Swedish Standards Organizations’ Coordination Meeting

2. http://www.etsi.orghttp://portal.etsi.org What is ETSI? • ETSI, the European Telecommunication Standards Institute • A European standards organization, active in all ICT areas • Independent, non-profit, created in 1988 • Officially recognized and co-funded by the EU & EFTA • Setting globally-applicable standards for • Telecommunications, in general • Radio communications, especially mobile • Broadcasting, and • Related topics • Offering direct participation of all members • More than 15,000 publications → all available for free! Swedish Standards Organizations’ Coordination Meeting

3. ETSI The home of the GSM™ standards… … and of a lot of others, e.g. ISDN, DECT, DAB, DVB … Swedish Standards Organizations’ Coordination Meeting

4. ETSI …and a founding Partner in The 3rd Generation Partnership Project for global 3G Standards Swedish Standards Organizations’ Coordination Meeting

5. ETSI TC HF(Technical Committee Human Factors) • Responsible for human factors issues in all areas of telecommunications • Responsibility to ensure ETSI takes account of the needs of allusers • Produces standards, guidelines and reports that set the criteria necessary to ensure the widest possible accessibility of converging ITCs • Chairman: Stephen Furner (BT, UK) • Vice Chairmen: Bruno von Niman (ITS, Sweden) Lutz Groh (BenQ, Germany) Swedish Standards Organizations’ Coordination Meeting

6. Recent deliverable examples 1/2 - Requirements for assistive technology devices in ICT • Generic spoken command vocabulary for ICT devices & services - initially 5 languages, now under expansion to 28 - Guidelines on the multimodality of icons, symbols and pictograms - Guidelines for ICT products and services:Design for All - Access to ICT by children; Issues and guidelines • Alphanumeric characters: sorting orders and assignment to the 12-key telephone keypad - initially 28 official European, minority and other languages - now under expansion to some 100 languages - Human Factors of work in call centers - Multimodal interaction, communication and navigation - Maximizing the usability of UCI based systems Swedish Standards Organizations’ Coordination Meeting

7. Recent deliverable examples 2/2 • Guidelines for generic UI elements of mobile terminals and services • Initially GSM/GPRS focus, now under update for 3G/UMTS • Telecare services- User aspects • Telecare User Experience design guidelines - User addressing and profile management - Guidelines for the design and use of ICT by children • Total communication (Duplex universal speech and text communication) • Enabling and improving the use of mobile e-Services • Part 1: User education guidelines • Part 2: Setup procedure guidelines • Multicultural aspects of ICT ALL AVAILABLE FREE OF CHARGE AT WWW.ETSI.ORG Swedish Standards Organizations’ Coordination Meeting

8. EC Mandate M/376 – ESO Phase I Response(CEN/CENELEC/ETSI) • Phase1 of the European Commission Mandate M/376: • producing an inventory of European and international accessibility requirements; and • assessment of suitable testing and conformity schemes • Two parallel project teams • required to work in close co-operation; and to • actively engage in building consensus as part of their work Swedish Standards Organizations’ Coordination Meeting

9. ETSI will produce: • Inventory of ICT products and services (grouped in technical areas) • bought by public procurers which will cover at least the ICT products addressed in Section 508 and Canadian toolkit • other ICT products may be added • List of existing functional accessibility requirements in Member States and internationally • covering the concepts of “Design for All” and “Assistive Technology” • gaps will be identified where no accessibility requirements exist • suggestions provided for developing missing or additional requirements • List of existing national, European and international standards and technical specs (in the sense of Directive 98/34) will be identified • assessment will be made on whether the above mentioned requirements can be used as either technical specifications or as criteria for awarding public contracts (in the sense of the Public Procurement Directives) • Proposal will be made for a standardization work programme for the development of requirements and award criteria • that do not exist or that are not yet standardized or • where the existing requirements are not considered adequate or suitable as either technical specification or award criteria. • The work program will provide an indication of the types of standardization deliverables best suited to carry out the work • described in phase II of the Mandate (other than for II.1 where an European Norm is required). Swedish Standards Organizations’ Coordination Meeting

10. CEN will produce: • CEN will establish a Project Team to provide an analysis on testing and conformity schemes of products and services meeting accessibility requirements • will refer to existing schemes of this nature at European and international levels • will consider the full range of possible solutions, including supplier self-declaration, certification/ accreditation of suppliers, and third party certification schemes • The conformance analysis will also address existing or propose new requirements for suppliers’ technical capacities and abilities in the accessibility domain • which can be used for the selection of suppliers or in support of the conformity process. Swedish Standards Organizations’ Coordination Meeting

11. Common parts and process • The following deliverables will be produced by each of the ETSI and CEN teams: • Interim report, • Final report • Open meeting will be held in Brussels • to provide stakeholders with an opportunity to give their feedback on the reports and • state their requirements for the implementation of the next phase of the mandate when the work of the two teams is completed • No ESO will publish the results of the work of the teams, unless… • they have been agreed by all 3 ESOs • Will be achieved by passing the results of the work of the Teams in parallel through the 3 technical bodies in charge of acceptance • The publication by the ESOs of the reports produced by the project teams will refer to the fact that they were commonly developed and agreed by CEN/CENELEC/ETSI Swedish Standards Organizations’ Coordination Meeting

12. Additional details 1/3 • This work will require close co-operation and co-ordination between the ESOs • It will be carried out as a collaborative action • It will be the responsibility of all participants to take a flexible and practical approach to the progression of the work based on consensus between the ESOs • Reference bodies responsible for the follow-up of the work and for preparing the acceptance on behalf of the ESO of the results: • CEN: BT WG 185 • CENELEC: BT WG 101-5 • ETSI: TC Human Factors Swedish Standards Organizations’ Coordination Meeting

13. Additional details 2/3 • The inputs into the consensus building process (this is the production of the various draft versions of the reports and of related discussion papers) will be produced by two specially established project teams • one administered through ETSI (as an ETSI STF) and • the other through CEN (as a CEN PT) • Each team leader will be working with a well integrated expert team • The team leaders will be responsible for the general supervision of the work and for reporting the work of the team to a Steering Group and to the reference bodies in CEN, CENELEC and ETSI • The Steering Group shall include the Chairs/Convenors of CEN BT/WG185, CENELEC BT/WG101-5 and of ETSI TC HF • together with representatives of their Secretariats, and/or the ESOs’ Central Secretariats • By agreement of the Steering Group, or in accordance with the rules and procedures of the ESOs, other representatives of the ESO members may attend Swedish Standards Organizations’ Coordination Meeting

14. Additional details 3/3 • The European Commission services and EFTA Secretariat can attend the Steering Group meetings as counsellors of the ESOs • once the project teams are up and running • The other relevant financial and administrative provisions applicable to the project teams shall be according to the relevant procedures of the administering ESO • Both Project Teams will closely liaise with each other • in order to guarantee an optimal knowledge exchange between both project teams • The draft work will be made public on the web sites of the DATSCG/ESOs • DATSCG will enable through its web-site a single entry point into both projects • stakeholders will be invited to comment on the work • financial support will be foreseen under the contracts in support of the participation of representatives of the community of the disabled Swedish Standards Organizations’ Coordination Meeting

15. TACK! För frågor och mer information: info@vonniman.com +46 733 66 1234 Swedish Standards Organizations’ Coordination Meeting