Unified and Good To Go

1. Unified and GoodTo Go A Look at Mobility David Hattey President & CEO FirstHand Technologies

2. Mobility Today • Cell phones deployed in order to improve productivity and communications, but: • Need to check multiple voicemails on multiple phones • Cell phone used within hand’s reach of their desktop phone • Customers follow a sales person’s cell phone number • Limited functionality • Mobile devices bypass the enterprise communications infrastructure Organizations see cell phones as a cost of doing business. But there are Alternatives!

3. Mobile Unified Communications • Mobile Unified Communications: • Enterprise IP-PBX functionality • Full call screening • Mid-call features • Call hold, Forward, Transfer, etc. • 3-, 4, 5-digit dialing • Corporate Directory Lookup • Conferencing/Collaboration • Presence Status/Control • Instant Messaging • Cellular and WiFi enabled

4. Cellular WiFi Dual-mode Device Mobile UC Key Features • True single number reachability • One voice mailbox, Visual Vmail • Call Logs/Buddy List Sync • Session Mobility – Desktop/Mobile • Call Mobility - WiFi/Cellular (VCC) • Command and Control interface for inbound and outbound calling

5. Mobile UC Scenarios The lead sales person at your company decides to leave. Since his customers contact him via his office extension, your company can now assign the new sales person the same extension, retaining the business. Business number remainswith enterprise Employee on the road, does not need dial the office to check for voice mail. All messages with caller ID are displayed on Mobile device. Click to listen messages in any order. To call a co-worker, click on buddy list or lookup on corp Directory, check availability status, send IM or click to call. Called party always sees enterprise ID. Productivity: High Call Completion A lawyer receives a call made to his office on the way to work. He conferences in a colleague at the office using the conferencing feature and four-digit dialing. He walks into the office, transfers from Cellular to the enterprise WiFi system, picks up the office speakerphone, and hangs up the mobile. Transparent bridging of desktop and mobile phones

6. Mobile UC Key Benefits • Increase productivity and responsiveness levels of mobile workforce, both road warriors and corridor warriors • Unify mobile devices with your communication infrastructure and Enterprise Applications/Processes • Reduce cellular costs by using least-cost routing, enterprise dial plan and voice-over-WiFi (VoWiFi) • Maintain Ownership of Contact Numbers used by Customers

7. Mobile UC Solution Components • Combination of client and gateway technology • Client • For feature phones • For smartphones • For dual-mode devices • Gateway • Signaling Interface, LAN to WAN • Mobility Management • Screening and Routing • Bandwidth/Battery Management • Security • Federation

8. Mobile UC Architecture

9. Many Devices Many Operating Systems Advanced Enterprise Services Extensive Interop Mobile UC Critical Success Factors

10. Enterprise CIO Benchmarks for Success • Secure communications • Mobile call records and call activity now captured through PBX • Leverages PBX infrastructure • Improved visibility into mobility budget • Ability to enforce mobility policy • Extensible, scalable solution • Mobile workforce more productive • Customer retention levels improved

11. About FirstHand Technologies • Mission: Enterprise Communications Everywhere • Products: Enterprise Mobility Solution (Clients and Gateways) • Go-to-Market: OEM to leading solution providers: IP PBX, Hosted & Managed Services • Relationship: Columbia University Internet Real-Time Lab • Website: http://www.firsthandtech.com

12. Thank You